Nuance Veriphy eTIPS Newsletter

Did you know the sequential workflow of Veriphy?

The radiologist will create a voice message for the ordering clinician using Veriphy Desktop, an integration with PowerScribe, RadWhere, or AGFA, or by using Veriphy Phone. The radiologist will provide information, including at a minimum Ordering Clinician, Patient Name, Finding Level, and their interpretation. Once the Veriphy message is created, notifications are immediately sent to the Ordering Clinician via pager, cell phone, fax and e-mail. Upon receipt, the Ordering Clinician dials a toll-free number and enters a six-digit access code to listen to the message.

The message closes when the Ordering Clinician listens to the entire message. Escalation notifications are automatically sent to the Ordering Clinicians when a message has not been picked up within a defined timeframe. If messages are not retrieved within certain timeframes, Veriphy Support and facility coordinators will assist in assuring the Veriphy message is delivered to the appropriate caregiver.

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Did you know when listening to a Veriphy message, the report will be closed out only after the beep is played?

When listening to a Veriphy message, the report will be closed out when the Ordering Clinician hears a 'Beep'. If the Ordering Clinician does not listen to the full recorded message through the 'Beep', the message remains open and will continue to escalate.

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Did you know Ordering Clinicians can choose how they want to be notified?

The Ordering Clinician can choose from these four methods of notification:

Text message to a cell phone
Email
Alpha or numeric pager
Fax

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Did you know calling the toll-free number is not the only way to access and close a Critical Result message?

The Ordering Clinician can access and close the Critical Result message by calling the 800 number provided in the Pager, Text, or Fax notification. If an email notification is being utilized, a secure link can be utilized to listen to the message online if the computer has speakers.

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Did you know the Veriphy support team processes requests to add/update Ordering Clinicians and Radiologists information into the Veriphy database daily?

The Ordering Clinicians and Radiologists can be added to the Veriphy Database in accordance with your defined Data Maintenance policy. The Veriphy Support team processes these requests on a daily basis and your assigned Account Manager can also assist with providing appropriate ID cards or Veriphy IDs for Radiologists and Ordering Clinicians as needed. Please reach out to your Account Manager, if you have any questions.