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August 2009, Volume
1, Number 2 | |
 Greetings!
In this
edition of eTIPS,
you will find tips on knowing which
diagnostic areas are able to use Veriphy, how
Veriphy can now make outbound calls, send a
single result to multiple ordering clinicians,
listen to messages which are up to 15 days old,
and how an ordering clinician can have a
single result sent to multiple devices.
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eTIPS
Did you know the Veriphy application
can be used in all Diagnostic areas?
The Veriphy system is currently used in
Radiology, Cardiology, Anatomical Pathology, and
Laboratory (Chemistry and Microbiology). If
you want more information on how Veriphy can be
used in the various diagnostic areas, please let
your Account Manager know and they can answer any
preliminary questions you may have as well as
provide the appropriate contact information for
the sales representative.
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Did you know Veriphy now has the
ability for an Outbound Call notification type?
The Outbound Call notification type allows a
phone call to be placed to a 10-digit phone
number. The phone number utilized should be
a phone that is answered by a live person 24/7 and
can either take immediate action, or note the
Veriphy access code and call back number so the
appropriate care giver can retrieve the
result. The Outbound Call is frequently used
when notifications are sent to an inpatient
setting (i.e. Nursing Unit, ED) for Laboratory
results in particular. The advantages and
set-up details of the Outbound Call can be
explained by your Account Manager in further
detail.
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Did you know more than one
Ordering Clinician can be sent a single result for
a patient?
Veriphy has the ability to send a
notification of a critical result to up to two
Ordering Clinicians for a single result in
Radiology and for Laboratory a Unit could also be
included. The Veriphy Desktop application as
well as the integrations with PowerScribe,
RadWhere, and AGFA contains this functionality.
For specific examples of how this feature
can be used in conjunction with the ability to
'link' the messages, contact your Account
Manager.
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Did you know a Veriphy message can be
accessed for up to 15 days post initial retrieval?
A Veriphy message can be listened to
multiple times for up to 15 days after the message
is initially retrieved. If an Ordering Clinician
would like to re-listen to the result, he/she can
simply call into the Veriphy system with the 800
number provided and input the original Access
Code. A Veriphy Administrator can utilize
the Search functionality in Veriphy Web to locate
the message after this
timeframe.
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Did you know you notifications can be
sent to more than one device for an Ordering
Clinician?
Each Ordering Clinician can have one, two,
three, or more devices contacted at each
escalation point for a specific finding
level. For example, for Red/Emergent
notifications an Ordering Clinician can ask to
receive a Page (Alpha or Numeric) as well as a
Text message to his/her cell phone. Any
combination of notification devices can be used
and can be tailored to be different for each
finding level.
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Meet Leticia
Garcia
Leticia Garcia is one of
the Customer Support Specialist for the
Veriphy Customer Support team at
Nuance. The Customer Support Specialist is
responsible for monitoring incoming messages from
the Veriphy system and performing direct facility
and physician notifications at "Backup" as
outlined in each Facility's Support
Policy. Leticia is a very knowledgeable
and dedicated member of the
Customer Support team and works
closely with our customers to
provide them with the highest level of
customer service.
What is your role at
Nuance?
I am a Customer Support Specialist and have
been working with the Veriphy CTRM product for 3
years. My role is to provide support and
customer service to all users of the Veriphy
product; facility administrators, coordinators,
physicians, and their staff, for all diagnostic
groups. I, along with the rest of my team,
strive to ensure each Veriphy message is acted
upon in accordance to, and in compliance with a
facility's guidelines and
policies.
What are your hobbies outside of
Nuance?
I enjoy reading, the outdoors, and spending
time with my husband and two children.
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Conversations
Healthcare
2009
Conversations Healthcare 2009
is organized by the Healthcare division
of Nuance Communications with support from the
User Group Boards. The event is exclusively for
the users of Enterprise Express®,
Dictaphone® Enterprise Speech System, iChart®,
PowerScribe®, RadCube™, RadWhere™, RadPort™, and
Dragon® Medical. This annual event is a
unique venue for customers, Nuance Healthcare
product managers and executives to come
together to interact and share their
knowledge.
There is simply no other venue that offers
such a cost-effective way for you to engage with
the Nuance Healthcare specialists who develop and
manage the products you use every day and who will
tell you everything you need to know about making
the most of your investment!
Visit http://www.nuance.com/conversationshealthcare2009/ to
learn more about Conversations Healthcare 2009.
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Nuance Welcomes
Your Feedback
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eTIPS newsletter. Click
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eTIPS editor. | |
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Thank you for taking time out of your
busy workday to allow us this opportunity to keep
you informed about Nuance Healthcare
Solutions Global Support
Services.
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Nuance Healthcare
Solutions Global Support
Services
Nuance Communications,
Inc.
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