The new direct Veriphy Support number is 866-256-3178 and is staffed 24-hours a day, 7-days a week to provide assistance on Veriphy message retrieval operations and profile updates. Your call will be directly answered by the next available Veriphy Support Specialist without the need of selecting a menu option to reach support. The existing Veriphy Support number of 866-325-1096, option 2, will remain active for incoming calls and these will be automatically routed to the new Veriphy Support queue without interruption.

 

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Veriphy has functionality referred to as Name Capture. The Name Capture functionality allows the facility as a whole, to require the recipient of a Veriphy message to record her/his name. The recorded recipient name becomes a permanent record and is attached to each message for tracking and auditing in the future. The advantage of the Name Capture functionality is the opportunity to have the recipient of each message become a part of a permanent record within Veriphy.  In many situations, this can assist Ordering Clinicians to discuss with On Call / Covering colleagues to ensure the patient's care was promptly addressed.  If you are interested in enabling this functionality or have specific questions, please contact your Account Manager.