December 2009, Volume
1, Number 6 | |
Greetings!
In this
edition of eTIPS,
you will learn about changes made to the
Message Center Filters, how to track facility
defined critical tests, and how
Veriphy accepts predefined reasons for
forwarded messages.
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eTIPS
Did you know the Message Center
Filters have been updated in Veriphy 4.0?
At the top right
side of the Message Center some of the filters
have been changed to make the available views more
specific when reviewing the messages. The
following filters are now available and should you
have any questions, please refer to the What's New
documentation provided, or ask your Account
Manager for information:
- Open
- Open - End Escalation
- Open - Past Compliance
- Open - Declined
- Open - Embargoed
- Closed
______________________________
Did you know Veriphy 4.0 now has the
ability to track facility defined Critical
Tests?
The Veriphy product now
has the ability for Radiology departments to
define a specific exam type to be tracked as a
Critical Test despite the outcome of the
study. The Veriphy system would utilize the
Veriphy Gateway Server functionality to analyze
Order information to 'flag' an exam based on up to
5 parameters defined by the facility as a Critical
Test. Once one of the Critical Tests is
identified Veriphy begins to track the full
timeframe from Order being placed to the way the
result is communicated and full turn-around-time
for the communication to occur. If you are
interested in learning more about the technical
requirements and Critical Test functionality,
please let your Account Manager know and they can
assist with initiating the appropriate
conversations with additional Nuance
departments.
______________________________
Did you know Veriphy can now accept
predefined reasons for Forwarded
Messages?
Veriphy now contains a list of
pre-populated reasons a message may require
forwarding to a different recipient. The
default reasons can be modified and/or extended to
include your own custom reasons. The default
explanations are in a drop down list labeled
'Reason' when Forwarding a message. This
reason can be used in addition to a manually typed
message detailing the reason for Forward. If
you want to customize the Forward reasons, please
work with your Account Manager for details on how
to edit. The defaults
include:
-
Forward to
OC
-
Wrong OC
-
Other
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What's
New
The release of Veriphy 4.0 occurred October
23, 2009. If you would like a full copy
of the Veriphy 4.0 - What's New Release Notes,
please contact your Account Manager.
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Meet Fede
Arredondo
Fede Arredondo is one of
the Customer Support Specialists on the
Veriphy Customer Support team and has been
working with the Veriphy CTRM system for 2
years. The Customer Support Specialist is
responsible for monitoring incoming messages from
the Veriphy CTRM system and performing direct
facility and physician notifications at the
message Backup notification stage as outlined
in each facility's support policy. Fede is a
dedicated member of the Customer Support
team and works closely with administrators,
coordinators, physicians, and their staff in
providing them with the highest level of customer
service.
In his free time, Fede mostly enjoys
being a loving husband and is having a lot of fun
being a father. When time permits, Fede enjoys
music, art, and reading.
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Contacting
Support
Please call 1-866-256-3178
to contact Customer Support on the
Veriphy CTRM system by Nuance. The customer
support center is staffed 24-hours a day, 7-days a
week to provide assistance on Veriphy message
retrieval operations, message monitoring and
profile updates.
Nuance Healthcare Customer Support -
"Veriphy"
http://www.nuance.com/support/veriphy/
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Nuance
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Thank you for taking time out of your
busy workday to allow us this opportunity to keep
you informed about Nuance Healthcare
Solutions Global Support
Services.
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Nuance Healthcare
Solutions Global Support
Services
Nuance Communications,
Inc.
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