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Veriphy

 

    January 2010,   Volume 2, Number 1   
TopGreetings!  
  
In this edition of eTIPS, you will learn how a reporting clinician can use the "Use CC as backup" option to be notified when the primary recipient doesn't respond before the message reaches the point of backup escalation, how to run compliance reports for a specific reporting clinician, ordering clinician or clinical team, and how you can update to Veriphy Desktop 4.0 which was released on October 23, 2009.
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eTIPS
Did you know you can use the physician in the CC field as a Backup?
 
The CC as Backup option provides the Reporting Clinician the option to check the "Use CC as Backup" box when creating a message on Veriphy Desktop. 
 
This allows the recipient in the "CC:" field to only be notified if the primary recipient in the "To:" field does not respond to the notifications prior to the message reaching the Backup escalation. When either the Primary or the Backup message is closed, the status of both messages is then changed to closed.
 
 CC_Field
 
If the box remains unchecked, the recipient in the "CC:" field will receive a message simultaneous to the recipient in the "To:" field. In this case, these messages are treated as independent messages and each physician must both retrieve the message.
 
Using "CC as Backup" can be particularly useful in situations where there is a designated chain of command, such as in teaching hospitals. If you're interested in learning more about this functionality, please contact your Account Manager and they will happily help set up this workflow with you.
 
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Did you know you can generate compliance reports for a specific Reporting Clinician, Ordering Clinician, or Clinical Team?
 
The Compliance and Statistical Report, available under the Reports tab of the Veriphy Web Tool allows you to generate reports based on various fields, such as Reporting Clinician, Ordering Clinician, or Clinical Team.  You can also run a summary report capturing all Veriphy messages created. 
 
By selecting one of the Report Types, you then have the option to specify whether you want to run the report for all physicians or one in particular.
 
Report Context
 
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Did you know you can update Veriphy Desktop to version 4.0 at any time free of charge?
 
The latest version of Veriphy Desktop, 4.0, was released on October 23, 2009.  If you did not upgrade your workstations at that time, it's not too late! The link to update the application can be found by clicking Downloads under the Tools tab on the Veriphy Web Tool. You must be signed in as an Administrator to access the Downloads page.  There are two links provided on this page - one for loading the application on an individual workstation or saving it to an external hard drive, and another for MSI installation to be used by IT departments to push the new version to multiple PCs on the network. 
 
If you have any questions about upgrading to Veriphy 4.0, please contact Veriphy Support or your Account Manager for assistance.
 
Meet Emily Philp
 
Emily Philp
Emily Philp is a Customer Support Specialist on the Veriphy Customer Support team. Emily is responsible for monitoring incoming messages from the Veriphy CTRM system and performing direct facility and physician notifications at the message backup notification stage as outlined in each facility's support policy. Emily is a dedicated member of the Customer Support team and works closely with administrators, coordinators, physicians, and their staff in providing them with the highest level of customer service and support.

Outside of Nuance, Emily enjoys reading, photography, playing trivia and online games. She also takes pleasure in visiting zoos and parks as well as spending time with family and friends. 

 
ContactingSupportContacting Support  
Contacting Support
 
Please call 1-866-256-3178 to contact Customer Support on the Veriphy CTRM system by Nuance. The customer support center is staffed 24-hours a day, 7-days a week to provide assistance on Veriphy message retrieval operations, message monitoring and profile updates.
 
Nuance Healthcare Customer Support - "Veriphy"
   
http://www.nuance.com/support/veriphy/
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Thank you for taking time out of your busy workday to allow us this opportunity to keep you informed about Nuance Healthcare Solutions Global Support Services.
 
Sincerely,
Nuance Healthcare Solutions Global Support Services 
Nuance Communications, Inc.
 
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