 eTIPS
Did you know you can change the
finding level of a message after it has been
sent?
If you know a message has been sent with the
incorrect finding level, you can correct that by
using the Forward Message option. To do
so, login to the Veriphy Web
Tool, locate the message in Message
Center list, click the icon to open the Message
Details screen and follow the steps below:
- Click the Forward
Message button, located below the
Activity Log. You will be taken
to the Forward Message to
New Recipient screen.
- Enter the original recipient in the
To field.
- Select the reason for forwarding the message
from the Reason drop
down list. If your reason for forwarding is
not listed, select
Other and type your
reason in the blank field below.
- Make sure the Close Original
Message box is
checked. If it is
not, both the new message and the original
message will remain open and the OC will be
alerted until both are closed.
- Select the correct finding level from the
Finding drop down
list.
- Click Forward
Message.
Keep in mind that forwarding the message
creates a new one which will have a new unique 6
digit message ID.
If you find that you have to frequently
forward messages in order to correct the finding
level you may want to speak to your Account
Manager about changing the default finding
level.
______________________________
Did you know that you can email new
OCs to be added to
Veriphy?
In addition to calling on open messages at
Backup, our Veriphy Support staff assists with
maintaining your Veriphy Directory. You can
send new OCs to be added directly to the Support
staff by sending an email to your facility
specific Veriphy Data email address, which is
listed on your Data Maintenance policy.
After creating the OC profile in Veriphy, the
Support team faxes the profile packet put
together during implementation to the new OC to
fill out and return.
When
emailing requests to Veriphy, please be sure to
include the following for each OC:
- RIS ID (or unique identifier and type, i.e.
HIS ID, NPI)
- First Name, Last Name
- Specialty
- Office Phone
- Fax
- Pager with Carrier ( if available)
Veriphy Support will add the OCs within 3
business days and send an email back confirming
those additions, along with the Veriphy IDs to
enter into PowerScribe if that applies to your
facility.
If you do not know your Veriphy Data
email address, please contact Veriphy Support or
your Account Manager. You can always send
requests to profiles@VeriphyData.com. Just
be sure to include the name of your facility in
that email. ______________________________
Did you know you can schedule an
Overdue Messages Report to be sent to you
automatically?
The Overdue Message
Report lists any open messages for your group and
provides the retrieval information and length of
time Outstanding. In addition, it provides
instructions for possible actions to be taken on
each message, such as re-sending the notification,
marking the message as received or calling the
physician.
The report provides a quick look at the
messages requiring attention without having to log
in to the Web Tool. You can choose to have this
report sent to your Email or Fax at a regularly
scheduled day and time. This may be helpful at the
beginning or end of each work day, or perhaps
first thing Monday morning.
To schedule
the Overdue Messages Report, select
Profile from the
ToolsTab drop down list
and scroll down to the Configuration
Settings section.
- Select the appropriate check box next to
Send Reports By to
specify how you wish to receive the report. You
can choose to receive the reports via Email,
Fax, or both. The Email address or Fax number
used is that listed in the previous sections of
your Profile.
- Next to Send Reports
On, select the day(s) you want to
receive the report. For example, if you want to
receive reports on every Wednesday select the
check box.
- Select the time you would like to receive
the report from the Send Reports
At drop down list.
- Click Update Report
Settings to save the information
and begin receiving the reports at the scheduled
time.
If you do not wish to receive the report at a
regularly scheduled time, you can always generate
the report at any time by clicking the Send
Overdue Report Now button.
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Nuance is planning a point
release of their industry leading CTRM solution,
Veriphy 4.1. Nuance will send out periodic
notifications regarding the Veriphy 4.1 upgrade
with additional information on the new features in
an effort to assist you in planning for the
pending upgrade.
Michael
McAllister is a Customer Support
Specialist on Nuance's Veriphy Customer
Support team. Michael is responsible for
monitoring incoming messages from the Veriphy CTRM
system and performing direct facility and
physician notifications at the message backup
notification stage, as outlined in each facilities
support policy. As a dedicated member of
the Customer Support team, Michael works
closely with administrators, coordinators,
physicians, and their staff in providing them with
the highest level of customer service and
support.