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Veriphy

 

    May 2010,   Volume 2, Number 5   
TopGreetings!  
  
Nuance is pleased to present you with this edition of eTIPS where you will learn how to change your message center view by using the 'Open and Recently Closed' filter, how to use the new indicators included in the OC Profile to denote which ordering physicians are top ordering physicians, and watch a video which includes step-by-step instructions on how to add or update an ordering physician's profile. 
 
Registration for Conversations Healthcare 2010 is now open. This year has the most dynamic, relevant agenda ever! Click Conversations 2010 to go directly to an article where you can learn more about the programs, event dates, and how you can save money by registering early.  
eTIPSeTIPS 
 
eTIPS
Did you know you can now change your Message Center view by using the 'Open and Recently Closed' filter?
 
Ever been reviewing the list of messages in the Message Center, stepped away for a moment, and then come back to find a message you were looking at is no longer listed?  Try using the new view option entitled Open and Recently Closed.  This new filter is now available in the Message Filter drop-down list on the Message Center tab.  It is a single filter that displays both open messages and any closed within the last 24 hours. 
 

Open and Recently Closed Filter
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Did you know you can now denote which Ordering Clinicians are Top Ordering Physicians, as well as if they have returned a completed Veriphy Profile?
 
In order for Veriphy to be effective, your database of Ordering Clinician profiles needs to be accurate and up to date.  You can help ensure that by using the new indicators included on the OC Profile:
  • Radiology Top Doctor
  • Laboratory Top Doctor
  • Profile Returned
To access these items, log into the Veriphy Web, and open the Ordering Clinician profile from the Directory.  Scroll down to the Customer Service Information, and check the appropriate boxes for that physician.  After updating, be sure to scroll to the bottom and click Save.

Top Ordering Physicians

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Did you know you can easily add or update an ordering clinician's profile in Veriphy?
 
Click the image below to see a demonstration that will provide you with step-by-step instructions on how to add or update an ordering clinician's profile in Veriphy, including Hospital IDs, clinical teams, and inactivating clinicians. For more assistance, please call Veriphy Support or your Account Manager and they will be happy to walk through updating an ordering clinician's profile with you.

Profile Video

 
Conversations2010Conversations 2010 
 
Registration for Conversations Healthcare 2010 is now open... With the most dynamic, relevant agenda ever!  
 
Register by June 1, and take advantage of our early bird registration fee of $395.00* - and save $170.00!
 
After June 1, 2010, the registration fee is $565.00. The registration fee includes conference sessions, keynotes, breakfasts, lunches and three dinners. Accommodations and transportation are not included in the registration fee.
  • Conversations Healthcare 2010 will be hosted at the beautiful InterContinental Hotel in Boston. Located on the Boston Waterfront - just 10 minutes from Logan International Airport - the InterContinental Boston is one of the city's most spectacular conference destinations.
      
  • Visit our website to learn more about the educational sessions, special meetings, hotel and transportation, Sunday trainings, answers to FAQs, and more!
      
  • Join us for optional Product Training Sessions on Sunday:
     
    • Dictaphone Enterprise Speech System
    • eScription
    • PowerScribe
    • Veriphy 
This Year's Program is Better Than Ever!
 
Based on feedback from last year's participants, we have created an even more dynamic, interactive and content-rich conference: We are excited that our eScription customers will be joining Conversations 2010 along with users of our Dictaphone Enterprise product suite, and our PowerScribe, RadWhere, Dragon Medical and Veriphy solutions.
  • Exchange best practices and ideas. Every session allows for questions and dialogue. And, as always, we are planning many informal, fun events with time to meet with your Nuance representatives and with your community of users.
      
     
  • Discuss product strategies and roadmaps with Nuance Healthcare product managers and executives. We'll share the latest innovations in Speech Recognition, Mobility, Natural Language Processing and more.
      
  • Welcome eScription users! We are excited that our eScription customers will be joining Conversations 2010 along with users of our Dictaphone Enterprise product suite, and our PowerScribe, RadWhere, Dragon Medical and Veriphy solutions.
Boston Skyline
Register Now
 
For more information, please see our website: www.conversations2010.com, which we will update as our plans progress.
 
Please note the "Call for Speakers" section if you would like to present your organization's story this year.
 
We look forward to seeing you in November!
 
WhatsNewWhat's New
 
What's NewNuance has successfully completed a point release upgrade of their industry leading Veriphy CTRM solution to Version 4.1 on April 16, 2010.  This upgrade includes new features and provides continued growth in the Veriphy CTRM platform while ensuring optimal performance and reliability for our customers.
 
The "What's New in Veriphy, Version 4.1" guide is now available. This document introduces and describes the new features in version 4.1 that improves the speed and accuracy with which critical test results are handled.  If you would like a copy of the"What's New in Veriphy, Version 4.1" guide, please reach out to your account manager for assistance or simply email us at eTIPSfeedback@nuance.com and let us know.   
 
Meet Julie Riendeau 
 
Julie RiendeauJulie Riendeau is a Project Manager for Veriphy on Nuance's Professional Services team. She has managed Veriphy project implementations for more than four years. With each customer, she develops a successful deployment strategy for communicating critical results within the facility. Using her in-depth product knowledge and applying best practices, she guides our customers through our project methodology phases of Planning, Execution and Go-Live.  
 
Julie lives in Bozeman, Montana. She enjoys spending time with her family and friends, especially her nephews. Living in Bozeman allows her close access to some of her favorite activities including: fly fishing, boating, hiking, and involvement in the national society Daughters of the American Revolution. She also enjoys scuba diving, snorkeling and reading. 
ContactingSupportContacting Support  
Contacting Support
 
Please call 1-866-256-3178 to contact Customer Support on the Veriphy CTRM system by Nuance. The customer support center is staffed 24-hours a day, 7-days a week to provide assistance on Veriphy message retrieval operations, message monitoring and profile updates.
 
Nuance Healthcare Customer Support - "Veriphy"
   
http://www.nuance.com/support/veriphy/
FeedbackNuance Welcomes Your Feedback
We are very much interested in your feedback regarding this eTIPS newsletter. Click here to reply to this email with your comments or suggestions.
 
We would love to hear your ideas for future eTIPS newsletters. If you have an idea, suggestion or an article you would like included in our eTIPS newsletter, click here to email your idea to our eTIPS editor.
 
 
Thank you for taking time out of your busy workday to allow us this opportunity to keep you informed about Nuance Healthcare Solutions Global Support Services.
 
Sincerely,
Nuance Healthcare Solutions Global Support Services 
Nuance Communications, Inc.
 
In This Issue
eTIPS
Conversations
What's New
Meet a Team Member
Contacting Support
Newsletter Feedback
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