|
September 2010, Volume
2, Number 7 | |
 Greetings!
Nuance is
pleased to present you with this edition
of eTIPS
where you will find tips about:
eTIP 1:
How to change the view in Veriphy Web (webtool)
to improve desktop performance.
eTIP 2:
How version 4.2 of the Veriphy
Desktop application allows the Nuance
PowerMic microphone to be shared with other
applications.
eTIP 3:
How Dragon® NaturallySpeaking® users can
navigate to and populate fields in the Veriphy
Desktop application.
eTIP 4: How to edit Clinical
Teams (includes eTIPS video).
Click What's New to go directly to an
article providing information about new features
available with Veriphy version 4.2 which was
recently released.
Click iSupport Timesaver to go directly
to an article providing information about iSupport
and how you may become a subscriber.
There is still time to
register for Conversations Healthcare
2010, click here or open
your internet browser and navigate to the
following link to learn more about Conversations
Healthcare 2010: | |
eTIPS
Did you know you can change the
view in Veriphy Web (webtool) to improve
performance?
Veriphy Web has two view
options; View Text or
View Graphics. These
options are listed in the center of the top pane
of your screen. The View Graphics selection
is the default. Below is an example of the
default View Graphics:
Clicking the View Text
link will remove all graphics and logos from
the window. Below is an example of View
Text:
Changing the selection from View Graphics
to View Text may improve workstation performance
when Veriphy is downloading large amounts of
data from the server. This is helpful when
extracting files, reports, or when using the
search tab to view closed messages.
Please NOTE: This change is
only temporary; once you log out, the view will
revert back to the default View
Graphics.
Did
you know version 4.2 of the Veriphy Desktop
application allows the Nuance PowerMic
microphone to be shared with other partner
applications?
Customers who are using Nuance's
PowerMic to record into the Veriphy Desktop and
other applications should consider upgrading to
Veriphy version 4.2
Did
you know Dragon® NaturallySpeaking® users
can navigate to and populate fields in the
Veriphy Desktop application?
Veriphy Desktop now works with Nuance's
Dragon NaturallySpeaking (DNS) voice recognition
program. This integration allows Veriphy Desktop
users who have DNS to navigate to and populate the
fields in a Veriphy Desktop message.
When using DNS with Veriphy Desktop,
consider following these guidelines:
- When recording a message in Veriphy, you
must use the DNS command "Stop
Listening" before dictating the
message. Otherwise, DNS continues recognizing
your speech and attempts to convert it to text
or commands, instead of allowing the audio to go
into the Veriphy Desktop message.
- You cannot use DNS to select the ordering
clinician (OC) name from the Auto Search control
in Veriphy Desktop.
- You may need to train words in order to
reliably select facilities or findings
levels.
Did
you know you can edit your facility's clinical
teams using the Clinical Team Setup tab in Veriphy
Web Tools? Click the image
below to see a demonstration that will provide you
with step-by-step instructions on how to add or
change the clinical team's devices, add or remove
Ordering Clinicians from the clinical team, or
edit the clinical team's notification
priority. For more assistance, please call
your Account Manager who will be happy to provide
additional details to assist you.
|
What's
New
 Announcing Veriphy version
4.2, the latest version of Nuance's industry
leading Critical Test Results Management
solution. This version was released on
August 29, 2010, and provides administrators and
users additional features that improve the speed
and accuracy on how critical test results are
handled. Although this release includes a
new version of the Veriphy Desktop, upgrading to
this version is strictly optional. The following
describes a few of the new features included with
this new version:
- Dragon® NaturallySpeaking® users can now
navigate to and populate fields in the Veriphy
Desktop application.
- The Desktop Application Coordinator
(DAC) now supports any ordering clinician (OC)
names in any name format.
- Facility administrators can now assign
notifications to facilities other than ones that
they can currently access.
- Vocera® notification devices are now
supported.
- Fuji Synapse® PACS integration is now
supported.
- Dolbey Fusion Expert™ integration is now
supported.
For more information about new features
included with Veriphy version 4.2, login to
iSupport and search for solution
14071: What is the current version of
Veriphy and what is new/changed in the
version? If you are not an iSupport
subscriber, click iSupport Timesaver for more
information on how to become a member. |
iSupport
is a Proven
Timesaver 
iSupport is an Internet based support
site where you can search our dynamic knowledge
base for answers to your questions, access our
library of operational manuals and quick reference
guides, view the latest product enhancements, and
submit online requests for service.
iSupport
Content Update:
A few important articles have been added or
reissued with updated information to iSupport, as
follows:
- 13877: Integrating RadWhere and Veriphy
(reissued 8/6/10)
- 14071 What is the current version of Veriphy
and what is new/ changed in the version?
To see the details of any item on the above
listing, simply log in to iSupport and
search for the article number that precedes each
item.
Getting Started with
iSupport: Navigate your browser
to https://iSupport.nuance.com to
get detailed information on how to register and
use iSupport.
|
| Meet Cindy
Huff
 Cindy Huff is a Customer
Support Specialist on Nuance's Veriphy Customer
Support team. Cindy is responsible for monitoring
incoming messages from the Veriphy CTRM system and
performing direct facility and physician
notifications at the message backup notification
stage, as outlined in each facilities support
policy. As a dedicated member of the Customer
Support team, Cindy works closely with
administrators, coordinators, physicians, and
their staff providing them with the highest level
of customer service and support.
Outside of Nuance, Cindy enjoys spending time
at nearby beaches with her husband. She also
enjoys going to the movies, playing tennis and
rooting for the Pittsburgh Steelers during
football season. Cindy has two children who make
her very proud with their accomplishments and
aspirations. Her daughter is working on her
Master's Degree in psychology focusing on marriage
and family counseling and her son will graduate
next spring with a BS degree in Business
Management.
|
Contacting
Support
Please call 1-866-256-3178
to contact Customer Support on the
Veriphy CTRM system by Nuance. The customer
support center is staffed 24-hours a day, 7-days a
week to provide assistance on Veriphy message
retrieval operations, message monitoring and
profile updates.
Nuance Healthcare Customer Support -
"Veriphy"
|
 Nuance
Welcomes Your Feedback
We are very much
interested in your feedback regarding this
eTIPS newsletter. Click
here to reply to this email
with your comments or suggestions.
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eTIPS newsletters. If you have an idea,
suggestion or an article you would like included
in our eTIPS newsletter, click
here to email your idea to our
eTIPS editor.
| |
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Thank you for taking time out of your
busy workday to allow us this opportunity to keep
you informed about Nuance Healthcare
Solutions Global Support
Services.
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|
Nuance Healthcare
Solutions Global Support
Services
Nuance Communications,
Inc.
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