eTIPS

Did you know there are requirements for an ordering clinician to be available in Veriphy when integrated with PowerScribe 360 or RadWhere?

When Veriphy is integrated with PowerScribe 360 (PS360) or RadWhere, the following must occur for the ordering clinician to be available for auto population or selection within Veriphy, and for alerts to subsequently be generated for an ordering clinician:

1. Ordering Clinician needs to be setup in Veriphy.
2. Ordering Clinician needs to be setup in PowerScribe 360.
3. Ordering Clinician needs to have the Veriphy ID in PowerScribe 360 and the PowerScribe 360 ID in Veriphy.
4. Databases need to be synchronized.
5. Ordering Clinician needs to exist in the RIS.
6. Ordering Clinician needs to have sent an order through the RIS.

Note: This issue is noted with new implementations of PS360 and or RadWhere. This issue is also noted when nursing units are setup as Ordering Clinicians (OC) or other fictitious ordering clinicians exist. The key is to make sure that the OC, required to receive an alert through Veriphy, has all 6 points above addressed.

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Did you know that in order for Radiologist to view the status of an alert in Veriphy, integrated with PowerScribe V5.x, an executable file has to be installed?

When an alert is sent via Veriphy and Veriphy is integrated with PowerScribe V5.x, the radiologists have the ability to view the status of the alert and view updated information about if / when the alert has been retrieved (Read). For this feature to work correctly, the hsg_vocada service has to be running on the PowerScribe server in order for the Report Status window to be updated. An executable file, hsg_vocada.exe, has to be installed and running on the PowerScribe Server. If you are experiencing an issue when selecting the Veriphy Report Status button in the Window and the information is not accurately displaying when an alert has been read, perform the following to ensure the Report Status is getting updated correctly:

1. Check the PowerScribe Server for the hsg_vocada.exe file.
2. If the file is available, execute the file.
3. If the file is not available, contact Nuance Support at 1-800-833-776 and request a copy of the hsg_vocada.exe file be installed on the PowerScribe server.
4. Once the hsg_vocada.exe file is executed, updates will flow to the Veriphy Report Status window and the radiologists will be able to view when the Veriphy alerts are received.

Note: This article is applicable to PowerScribe V5.x and Veriphy Integrations.

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Did you know Nuance Healthcare participates in many social media sites where you can get up-to-date information about our Products and our Company?

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What's New

For a complete listing of all updates for all released versions, login to iSupport and search for Solution #14071 What is the current version of Veriphy and what is new/changed in the version?If you are not an iSupport subscriber, click iSupport Timesaver for information on how to get started with iSupport.

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Meet John Ruiz

John Ruiz is a Certified Technical Trainer and Senior Applications Training Specialist within Nuance's Professional Services team. John began his career with Dictaphone where he received the “Most Valuable Team Member” award in 2000, 2001 and 2005, and was also the 1999 Achievement Club winner. Although John is extremely proficient in all Nuance Healthcare Products, he specializes in Radiology Speech recognition applications. John is very passionate about Nuance solutions and is continuously focused on ensuring that every Nuance customer is receiving the best training and support possible. John is also a member of the Computing Technology Industry Association.

When away from Nuance, John can be found on the family ranch located in the White Mountains of Arizona.

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iSupport is a Proven Timesaver

iSupport is an Internet based support site where you can search our dynamic knowledge base for answers to your questions, access our library of operational manuals and quick reference guides, view the latest product enhancements, and submit online requests for service.

Getting Started with iSupport:
In order to use the full features of iSupport and/or to submit an online service request you need to be a registered iSupport member. Click Getting Started with iSupport - Veriphy to see step-by-step instructions on how to register to become an iSupport member. You will also learn how to access and log into iSupport, configure your iSupport profile, search our knowledge base for solution, manuals and quick reference materials, and how to use iSupport to submit a request for service.

Optimize Your iSupport Profile
If you're already an iSupport subscriber, you may want to consider accessing the Getting Started with iSupport - Veriphy link above and view the instructions. There is valuable information which will help you optimize your iSupport User Profile, thereby enabling you to submit a service request in minimal time. You will also learn how to enable additional time-saving features, requested by our customers, on the iSupport home page.

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Conversations Healthcare 2012

Hold the date for Conversations Healthcare 2012!

Please join Nuance Healthcare for our user conference, Conversations Healthcare 2012, which will be held at the ARIA Resort & Casino in Las Vegas, Nevada, April 22 - 25, 2012.

The event is exclusively for the users of Nuance Healthcare products such as Dictaphone Enterprise Speech System (DESS), Dragon Medical, eScription, iChart, Nuance Transcription Services, PowerScribe, RadCube, RadPort, and Veriphy. We will continue to update you as information becomes available at www.conversations2012.com

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Contacting Support

Please call 1-866-256-3178 to contact Customer Support on the Veriphy CTRM system by Nuance. The customer support center is staffed 24-hours a day, 7-days a week to provide assistance on Veriphy message retrieval operations, message monitoring and profile updates. In addition, Ordering Clinician profiles and device updates can be emailed to the customer support team at VeriphyData@nuance.com.

Or save the call and access Nuance Healthcare's Support Center through our iSupport, internet-based website at https://isupport.nuance.com to view knowledge-base solutions or to open a service request for non-urgent/critical issues. If you are not an iSupport subscriber click here to learn more about iSupport and how you may get started.

Click here to navigate to the Nuance Technical Support website for additional details on contacting Veriphy customer support.

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