eTIPS

Did you know as healthcare organizations rollout and implement clinical documentation within the electronic health record (EHR) it is critical to support the capture of both structured and unstructured information?

Today, structured information is captured through templates and checkboxes within the EHR, whereas unstructured information (unique, detailed patient notes) oftentimes require clinicians to type copious amounts of information. At Nuance Healthcare we are giving clinicians back their voice - allowing them to capture both structured information and the unique patient story, the narrative, in the easiest way possible - just by speaking.

Click the play button on the following video image for a brief demonstration about Nuance Healthcare's cutting-edge Clinical Language Understanding (CLU) technology, "Your Voice - Now Understood."

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Did you know you can assign multiple PowerScribe 360 | Reporting & PowerScribe version 5 Facility ID codes to one facility?

PowerScribe 360 | Reporting (formerly known as PowerScribe 360) & PowerScribe version 5 would also need to associate these codes to the correct facility so the proper PowerScribe 360 | Critical Results message can be created for that facility.

PowerScribe 360 | Critical Results can map the facility code that PowerScribe 360 | Reporting & PowerScribe v5 passes to a PowerScribe 360 | Critical Results (PS360|CR) facility by mapping it to lookup the multiple facility ID’s.

For example:

If you have a PS360|CR Institution called “FAC1” with a facility ID mapping table of 1, 2, 3, 4…. PowerScribe 360 | Reporting would then pass PS360|CR an FACID of 1, 2, 3, 4, and PS360|CR would create a message for “FAC1”.

In order to do the mapping described above, PowerScribe 360 | Reporting & PowerScribe v5 would need to be configured in such a way that it is passing (1) of the (4) IDs with every message. This functionality is dependent on how PowerScribe 360 | Reporting & PowerScribe v5 is configured from an interface and facility perspective.

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Did you know when using PS360|CR integrated with PowerScribe 360 | Reporting, you cannot edit the ordering clinician's name from the reporting stamp?

A PS360|CR integrated PowerScribe 360 | Reporting facility would like the reporting stamp communicated via PS360|CR to not include the ordering clinician name. This information can be inaccurate for clinical teams since the ordering physician will never be the person retrieving the test result.

Solution:

Currently the reporting stamp text can be changed but the ordering clinician name cannot be changed or removed.

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What's New

For a complete listing of all updates for all released versions, login to iSupport and search for Solution 14071 What is the current version of PowerScribe 360 | Critical Results and what is new/changed in the version? If you are not an iSupport subscriber, click iSupport Timesaver for information on how to get started with iSupport.

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iSupport is a Proven Timesaver

iSupport is an Internet based support site where you can search our dynamic knowledge base for answers to your questions, access our library of operational manuals and quick reference guides, view the latest product enhancements, and submit online requests for service.

iSupport Knowledge Base Content Update:
A number of important knowledge base articles have been added or reissued with updated information to iSupport, as follows:

• 12300 What Microsoft Security Bulletins Impact Dictaphone Enterprise Speech System (DESS), PowerScribe 360, PowerScribe, and RadWhere Software? (reissued 3/13/12)
• 14689 Using PS360 Critical Results with PS360 Reporting
• 14686 PowerScribe 360 Operator Manuals (reissued 2/21/12)
• 14677 Integrating PS360 Reporting and PS360 Critical Results
• 14122 eTIPS Newsletter Archive - Veriphy (reissued 1/5/12)
• 14639 Did you know that in order for Radiologist to view the status of an alert in Veriphy, integrated with PowerScribe V5.x, an executable file has to be installed?
• 14638 Did you know there are requirements for an ordering clinician to be available in Veriphy when integrated with PowerScribe 360 or RadWhere?
• 14628 Did you know Nuance Healthcare participates in many social media sites where you can get up-to-date information about our Products and our Company?

To see the details of any item on the above listing, simply log in to iSupport and search for the article number that precedes each item.

Getting Started with iSupport:
In order to use the full features of iSupport and/or to submit an online service request you need to be a registered iSupport member. Click Getting Started with iSupport to see step-by-step instructions on how to register to become an iSupport member. You will also learn how to access and log into iSupport, configure your iSupport profile, search our knowledge base for solution, manuals and quick reference materials, and how to use iSupport to submit a request for service.

Optimize Your iSupport Profile
If you're already an iSupport subscriber, you may want to consider accessing the Getting Started with iSupport link, above, and view the instructions. There is valuable information which will help you optimize your iSupport User Profile, thereby enabling you to submit a service request in minimal time. You will also learn how to enable additional time-saving features, requested by our customers, on the iSupport home page.

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Contacting Support

Please call 1-866-256-3178 to contact Customer Support on the PowerScribe 360 | Critical Results CTRM system by Nuance. The customer support center is staffed 24-hours a day, 7-days a week to provide assistance on PowerScribe 360 | Critical Results message retrieval operations, message monitoring and profile updates. In addition, Ordering Clinician profiles and device updates can be emailed to the customer support team by clicking here.

Or save the call and access Nuance Healthcare's Support Center through our iSupport, internet-based website at https://isupport.nuance.com to view knowledge-base solutions or to open a service request for non-urgent/critical issues. If you are not an iSupport subscriber click here to learn more about iSupport and how you may get started.

Click here to navigate to the Nuance Technical Support website for additional details on contacting PowerScribe 360 | Critical Results customer support.

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Nuance Welcomes Your Feedback

We are very much interested in your feedback regarding this eTIPS newsletter.
Click here to reply to this email with your comments or suggestions.

If you have any questions regarding the eTIPS content above, please reach out to your account manager for assistance.

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click here to email your idea to our eTIPS editor.

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