eTIPS

Did you know you could now add an after-hours device to coordinate with a physician’s specific work schedule?

When you have identified a physician who wants a specific device for after-hours use only, we can incorporate this request by using the schedule functionality.

Click the play button on the following eTIPS video for a brief demonstration on how to schedule an after-hours device.

Perform the following to schedule an after-hours device:

1. Login to PS360 | Critical Results Web.
2. Go to the Tools tab, and then click Schedules.
3. Next, you will need to create a Schedule for the Day Shift the physician currently works.
• Name the Schedule with the Time and dates desired only (Ex:8am – 5pm Monday – Friday)
• Select the proper facility if there are multiple facilities
• Enter Day Time Shift hours only
• Time must be entered for everyday of the week the physician works
  (Ex: Start Day - Monday 8:00 / End Day Monday 17:00)
  (Ex: Start Day - Tuesday 8:00 / End Day Tuesday 17:00)
4. After the Schedule is created be sure to Save it.
5. Next, you will click on the Directory tab.
6. Now, enter the physician's name in the search engine and then click on the name when displayed.
7. At the very bottom of the page you will see After Hours Devices and Notifications.
8. Click Add and then select the Facility and Schedule desired.
9. Next, you will be required to enter the physician's desired after-hours device (Cell Phone’s require a carrier to be selected) and be sure to save the device.
10. Click Save to finish.

If you run into any issues please contact PWS360|CR support 866-256-3178 and they can help will these settings.

_______________back to top_______________

Did you know you could submit a provider profile update request to PS360CRdata@nuance.com?

If you have new physicians or radiologists, or updated information for current physicians, you can submit these requests to PS360CRdata@nuance.com.

Perform the following to contact Nuance with updated information, or new physicians or Radiologists:

1. Create an email addressed to: PS360CRdata@nuance.com
2. Be sure to include the following for a new physicians:
• Office Number
• Fax Number
• Preferred notification device if available
• External ID (RIS,HIS) (If Required)

If you run into any issues, please contact the PowerScribe 360 | Critical Results support team at 866-256-3178.

_______________back to top_______________

Did you know you could download a PDF Reader application from within PowerScribe 360 | Critical Results web?

If you do not have PDF Reader on your desktop or laptop you can download this software for free through PowerScribe 360 | Critical Results web. The software is available for free for those that wish to have their PowerScribe 360 | Critical Results web reports in PDF format.

Perform the following to download the PDF Reader:

1. Log into PowerScribe 360 | Critical Results web.
2. Click on the Reports tab.
3. The link for the Free PDF Reader download is available in the following reports:
• Clinician Directory Report
• Compliance and Statistical Report
• Percent of Messages Received within Compliance Goal
• Number of Messages by Month by Findings
• Connect Live Volume Report
• Connect Live Timing Report
4. All of these reports will have a Click to Download icon option on the bottom right hand corner of the page, as shown below.



5. When you click on this link you will be redirected to a Nuance webpage to begin the download process.

If you run into any issues, please contact the PowerScribe 360 | Critical Results support team at 866-256-3178.

back to top

What's New

For a complete listing of all updates for all released versions, login to iSupport and search for solution 14071: What is the current version of PowerScribe 360 | Critical Results and what is new / changed in the version? If you are not an iSupport subscriber, click iSupport Timesaver for information about how you may get started.

back to top

Contacting Support

Please call 1-866-256-3178 to contact Customer Support on the PowerScribe 360 | Critical Results CTRM system by Nuance. The customer support center is staffed 24-hours a day, 7-days a week to provide assistance on PowerScribe 360 | Critical Results message retrieval operations, message monitoring and profile updates. In addition, you may email Ordering Clinician profiles and device updates to the customer support team at VeriphyData@Nuance.com.

On the other hand, save the call and access Nuance Healthcare's Support Center through our iSupport, internet-based website at https://isupport.nuance.com to view knowledge base solutions or to open a service request for non-urgent/critical issues. If you are not an iSupport subscriber, click here for more information and learn how you may get started.

Additional information about how to contact Nuance's PowerScribe 360 | Critical Results customer support team is available at Nuance's Technical Support website at http://www.nuance.com/support/powerscribe-360-critcal-results/index.htm

back to top

Nuance Welcomes Your Feedback

We are very much interested in your feedback regarding this eTIPS newsletter.
Click here to reply to this email with your comments or suggestions.

We would love to hear your ideas for future eTIPS newsletters. If you have an idea, suggestion or an article you would like included in our eTIPS newsletter,
click here to email your idea to our eTIPS editor.

If you would like to remove your name from our eTIPS mailing list, click the Unsubscribe link at the bottom of this email.

back to top