Dragon Medical Hosted ERROR Matrix

Updated: 9/7/18

This article is designed to assist our Hosted Dragon Medical customers with ERROR identification and resolution, providing a single source of searchable information through an ERROR Matrix. The Dragon Medical Hosted products include:

• Dragon Medical One
• Dragon Medical Advisor (DMA)
• Dragon Medical Embedded
• PowerMic Mobile
• Nuance Management Server/Center/Console (NMS/NMC)

Search for ERRORS

To search for specific errors within the ERROR Matrix, either click the table links below to jump directly to an individual table and manually review the content...or, simply use your browser's Find function to search this page for specific ERROR strings.

Additional errors will be continually added. The existing ERRORS presented in the individual tables below will be updated to include workarounds and solutions as they become available. Please revisit this solution periodically to check for changes to these ERRORS.

Expandable Tables

Currently, there are two (2) expandable tables:

• General ERRORS - contains errors that are not related to profile corruption or recognition accuracy issues
• Profile Corruption ERRORS

The tables within this solution have rows containing four (4) sections per row:

• ERROR
• Description
• STATUS
• WORKAROUND

Three (3) of the sections for each row are expandable as indicated above.  Each expandable section can be expanded and collapsed to display selected detail for specific topics or ERRORs.

• Click the section's plus buttons to expand and display additional information about a topic within each row.
• Click the section's minus buttons to collapse the information.

In addition, at the top-right of each table, click the Expand All link to expand all details for all tables on this page, and click the Collapse All link to minimize all of the details.

The following table describes the columns and their expandable sections presented in the error tables within this document:

Column	Section (expandable)	Disposition	Function
ERROR and Description	ERROR		Provides the searchable ERROR syntax.
	Description		Brief Description of the associated issue.
Product(s) Version(s) Affected			Provides the known, affected Dragon Medical Products and their versions.
Status / Workaround	STATUS	SOLVED	Information is provided that permanently solves this issue.
		SOLUTION PENDING	A permanent solution is not currently available.
	WORKAROUND	Yes	Workarounds are available .
		No	No workarounds will be issued.
		Not Currently	A workaround is not currently available.

NOTES:

Topics with table links to articles marked "Internal" will need to be addressed by Technical Support as these documents are not accessible to our customers. The following error will be presented: abcdef. Customers should be logged into the support platform in order to view table links to articles.

This resource was made possible with the assistance of Mike Geraghty.

Dragon Medical Hosted- General ERRORS

General ERRORS for hosted Dragon Medical products are listed below.

Collapse All    Expand All      

Dragon Medical Hosted General ERRORS
ERROR and Description	Product(s) Version(s) Affected	Status / Workaround
"This is a test"  This is a test.		STATUS: SOLVED  This is a test also... WORKAROUND: Not Currently This is a test too...
""		STATUS: SOLVED     WORKAROUND: Not Currently
""		STATUS: SOLUTION PENDING     WORKAROUND: Yes
""		STATUS: SOLVED       WORKAROUND: Yes
""		STATUS: SOLUTION PENDING       WORKAROUND: Yes
""		STATUS: SOLUTION PENDING       WORKAROUND: Yes
""		STATUS: SOLUTION PENDING       WORKAROUND: Not Currently
""		STATUS: SOLUTION PENDING       WORKAROUND: Not Currently
""		STATUS: SOLUTION PENDING       WORKAROUND: Yes
""		STATUS: SOLUTION PENDING       WORKAROUND: Yes
""		STATUS: SOLUTION PENDING       WORKAROUND: Not Currently
""		STATUS: SOLUTION PENDING       WORKAROUND: Yes
""		STATUS: SOLUTION PENDING       WORKAROUND: Not Currently
""		STATUS: SOLUTION PENDING       WORKAROUND: Not Currently
""		STATUS: SOLUTION PENDING       WORKAROUND: Yes Please submit a Case and provide the dragon.log to Technical Support as this error requires log file analysis, and investigation of the user's environment and workflow on a per-incident occurrence.
""		STATUS: SOLUTION PENDING       WORKAROUND: Yes
""		STATUS: SOLUTION PENDING       WORKAROUND: Not Currently
""		STATUS: SOLUTION PENDING       WORKAROUND: Yes
""		STATUS: SOLVED / SOLUTION PENDING       WORKAROUND: No
""		STATUS: SOLUTION PENDING       WORKAROUND: Not Currently
""		STATUS: SOLUTION PENDING       WORKAROUND: Not Currently
""		STATUS: SOLUTION PENDING       WORKAROUND: Not Currently
""		STATUS: SOLVED       WORKAROUND: Not Currently
""		STATUS: SOLUTION PENDING     WORKAROUND: Yes
""		STATUS: SOLVED       WORKAROUND: No
""		STATUS: SOLVED       WORKAROUND: No
""		STATUS: SOLVED       WORKAROUND: Yes
""		STATUS: SOLUTION PENDING       WORKAROUND: Yes
""		STATUS: SOLVED       WORKAROUND: No
""		STATUS: SOLVED       WORKAROUND: No
""		STATUS: SOLVED       WORKAROUND: No
""		STATUS: SOLVED WORKAROUND: No
""		STATUS: SOLVED       WORKAROUND: No
""		STATUS: SOLVED / SOLUTION PENDING       WORKAROUND: Not Currently

 

 

Dragon Medical Hosted - ??? ERRORS

These errors...

Collapse All    Expand All      

Dragon Medical Profile Corruption ERRORs
ERRORs and Description	Product(s) Version(s) Affected	Solution
""		SOLUTION:
""		SOLUTION:
""		SOLUTION:
""		SOLUTION:
""		SOLUTION:
""		SOLUTION:
""		SOLUTION:
""		STATUS: SOLVED

 

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