NOTE: Be sure to validate and configure these requirements and settings before installing the client application software. Click here for instructions on installing the client software.
Windows 8 or Windows 7 with Service Pack 1.
The client workstation should have at least 4 GB physical memory installed.
Windows 8 machines and 64-bit machines: The operating system controls the Virtual Memory.
Windows 7 machines and 64-bit machines: The operating system controls the Virtual Memory.
The display color for all machines should be set to High Color (16 bit) or greater. The screen area should be set to 1024 by 768 pixels or greater.
For client workstations that integrate with PACS, the minimum requirement is either a dual core processor or two single core processors.
The minimum requirement for network access is 100 MBPS.
Versions 7, 8, 9, 10, and 11 of Internet Explorer are supported.
Ensure that all Microsoft updates have been applied to each workstation.
Apply the latest root certificate update to each workstation.
Nuance strongly recommends that dictation workstations be rebooted daily to maintain best performance.
The specifications above are minimum requirements. For optimal performance the workstations should exceed the specifications shown above.
Make sure that each workstation can access and resolve each of these URLs to validate the client certificate:
http://certificates.godaddy.com/repository/gdroot.crl
http://crl.godaddy.com/gds5-16.crl
Running antivirus software in the real-time mode can compromise the operation of PowerScribe 360 | Reporting. Antivirus software should be run on PowerScribe 360 | Reporting workstations, but with the following restrictions:
IMPORTANT: All exclusions can be accomplished with either folder or extension exclusions in the antivirus software configuration, depending on the site preference and capabilities of the specific antivirus solution.
If PowerScribe 360 | Reporting fails to launch from Philips iSite on a client workstation, there may be a conflict with the antivirus software. This was concluded at a site running ESET NOD32 V4.2.40.0 antivirus software. It might not apply to all antivirus software. or all PACS integrations, but is presented here as a possible troubleshooting solution.
To resolve the conflict:
1. Under Web Access Protection, open HTTP, HTTPS followed by Web Browsers.
2. Clear (remove the check mark from) the following:
C:\Program Files\Nuance\Dragon SDK Client Edition10\Program\natspeak.exe
C:\Program Files\Philips\iSiteRadiology\4.1\iSiteRadiology.exe
The following are the mandatory requirements if you wish to run eScription and the PowerScribe 360 | Reporting Transcription Client on the same machine.
You must have sufficient room on the machine for both applications..
You must have sufficient RAM for each application.
You do not run both applications at the same time.
The person installing the PowerScribe 360 | Reporting software must use a Local Administrator account and User Account Control (UAC) must be off during installation. After installation, UAC can be re-enabled.
The Power Options will vary depending on the exact hardware configuration and operating system of the workstation.
To disable the options, open the Power Options applet in the Control Panel.
Disable the following:
Turn off hard disks
System standby
System hibernate
Hibernate (on the Hibernate tab)
Any Power Options, on any tab, that may freeze an application or disk drive when the computer is left idle
As of the date on this document, the current version is 2.04 (and 2.03 for the scanner portion if you have a scanning PMII).
To download and use the PowerMic II Firmware Upgrade Tool, log in to the Nuance iSupport web site and search for solution 13102. When the solution opens, click the PowerMic Firmware Update Utility link. Download and install the utility, reboot the computer, and then run the utility from the Windows Start menu. The utility shows you the current version for your PowerMic II and tells you whether an update occurred.
TIP: You don’t have to install the utility on all of the workstations. Install the utility on only one workstation, and then check each PowerMic II, one at a time, from that one workstation.
Verify that the Power Management is disabled for the USB Root Hubs. This will prevent disconnects in the application. You can use Device Manager to change the power management settings for the USB Root Hub. To disable this setting in Device Manager:
1. Expand Universal Serial Bus Controllers.
2. Right-click the USB Root Hub.
3. Click Properties.
4. Click the Power Management tab.
5. Clear the Allow the computer to turn off this device to save power check box.
6. Repeat for all hubs.
Verify that the Power Management is disabled for the NIC Card. This will prevent disconnects in the application. You can use Device Manager to change the power management settings for a network adapter. To disable this setting in Device Manager:
1. Expand Network Adapters.
2. Right-click the adapter.
3. Click Properties.
4. Click the Power Management tab.
5. Clear the Allow the computer to turn off this device to save power check box
You must disable the CTFMon application.
1. Download the CTFMON-Remover application from the following URL or a similar site on the internet:
http://download.chip.eu/en/CTFMON-Remover-2.3_1236503.html
2. Execute/run the application to disable CTFMon.
1. Open Internet Explorer.
2. Click Tools > Internet Options > Programs.
3. In the Default web browser area, click the Make default button. If Internet Explorer is already the default web browser, this button is unavailable (grayed out).
4. Select the Tell me if Internet Explorer is not the default web browser check box.
5. Click Apply.
1. Open Internet Explorer.
2. Click Tools > Internet Options > General.
3. In the Tabs area, click Settings.
4. In the Open links from other programs in area, select the A new window option.
5. Click Apply.
1. Click Tools > Internet Options > Security > Trusted Sites > Sites.
2. Enter the URL of the PowerScribe 360 | Reporting server and click Add.
3. Click Close.
4. Recommended: Set the trusted site security level slider to Low.
For machines running Microsoft Windows, you should disable the User Account Control (UAC) prior to installing the PowerScribe 360 | Reporting software. After installing the software, you may change the settings back so that the client workstation is secure.
1. Open the Control Panel and enter UAC in the start menu or search box.
2. Click the Change User Account control settings link.
3. Note the setting. You will change this back after installing the PowerScribe 360 | Reporting software.
4. Drag the settings button all the way to the bottom to disable UAC.
5. Reboot the computer.
Nuance recommends that you disable the Windows Firewall on all work stations and servers. Not disabling the firewall could cause the firewall to block communications to the application server and other integrated applications.