While a provider is dictating a report on an order, the order is locked to prevent other users from opening the same order. Later, the order is unlocked. The order might remain locked in some circumstances, such as a loss of network connection. When the provider logs in again when the connection is restored, any locks are automatically cleared. You can use the method below to unlock an order manually, if necessary.
To unlock an order:
1. Find the order you want to unlock.
2. Use the Locking Status filter to locate locked orders. The locked order shows a padlock icon next to it.
3. Place a check mark next to the order.
4. Click Unlock. The lock is cleared.