Included for the Diagnostics Support Solutions, you can create a support case for any of the following products:

You should always contact support via telephone for emergency support (24x7) for issues requiring immediate assistance. See Contacting Support for telephone contact details.

Once you log into the Nuance Healthcare Community, you can contact us and create your own case if you need Technical Support to solve an issue.

To contact Diagnostics Support and create your own case:

  1. First log into the Nuance Healthcare Community
  2. Click LOG A CASE, or select Support, and then click LOG A CASE.

    Log a Case / Support

    From Ask the community, you can network with your industry colleagues and ask questions and share information.

  3. From the Log a Case list, select Diagnostics Support.

    Log a Case List

    The Contact Diagnostics Support page displays.

    Contract Diagnostic Support

  4. Complete all the required fields as indicated by the *.
     
    Required Fields
    All fields identified by * are required. Notice that the Contact Name automatically fills in with the log in name and the Support Group is assigned.
    ​*Case Urgency

     

    Select one of:

    Case Urgency

    If you have a down system or a critical issues, please call Nuance Support.
    *Subject Enter a subject that best describes the case.
    *Description Enter a description that best describes the case.
    *Type

     

    Select one of:

    Type
    *Product

    Select one of the Diagnostics products below:

    • PowerScribe 360 Lung Cancer Screening
    • PowerScribe 360 Reporting
    • Critical Results
    • mPower Clinical Analytics
    • ModLink & Advanced Data Integration
    • PowerXpress HL7
    • Mobile Applications
    • Quality Check
    • Clinical Guidance

    Product
    Version Information If known, please enter the product version information.

    In this example, the following fields were filled in:

    Completed Case

  5. Click Confirm.

    The Case is opened and a case owner is assigned. You will see a new Case page display with the Details of the Case Information you entered. For example:

    Case Record

    You will be contacted by an assigned Technical Support Case Owner.

Contacting Nuance Healthcare Support:

Customer Community login access:

https://nuancecommunity.force.com/NuanceHealthcareSupport/s/login/

Customer registration and assistance: 

This dedicated team will assist customers with registration, login, and user community issues:

Email: hc.support@nuance.com
Phone: 800-833-7776 (Say "Other", then say "Support Platform")

Customer Information:

http://nuance.com/healthcare/support/customer-information

Customer Support:

http://nuance.com/healthcare/support