Nuance is always open to suggestions on how to improve their products.

Submitting a Feature Request for Diagnostic Solutions products is as easy as creating a case on the Nuance Healthcare Community.
The following describes how to submit a feature request by using the Nuance Healthcare Community site.

To contact Diagnostics Support and create your own case:

  1. First log into the Nuance Healthcare Community
  2. Click LOG A CASE, or select Support, and then click LOG A CASE.

    Log a Case / Support

  3. From the Log a Case list, select Diagnostics Support.

    Log a Case List

    The Contact Diagnostics Support page displays.

    Contract Diagnostic Support

  4. Complete all the required fields as indicated by the *.
     
    Required Fields
    All fields identified by * are required. Notice that the Contact Name automatically fills in with the log in name and the Support Group is assigned.
    ​*Case Urgency

     

    Select one of:

    Case Urgency

    If you have a down system or a critical issues, please call Nuance Support.
    *Subject Enter a subject that best describes the case.
    *Description Enter a description that best describes the case.
    *Type

     

    Select Feature Request.

    Type

     
    *Product

    Select one of the Diagnostics products below:

    • PowerScribe 360 Lung Cancer Screening
    • PowerScribe 360 Reporting
    • Critical Results
    • mPower Clinical Analytics
    • ModLink & Advanced Data Integration
    • PowerXpress HL7
    • Mobile Applications
    • Quality Check
    • Clinical Guidance

    Product
    Version Information If known, please enter the product version information.

    In this example, the following fields were filled in:

    Completed Case

  5. Click Confirm.

    The Case is opened and a case owner is assigned. You will see a new Case page display with the Details of the Case Information you entered. For example:

    Case Record

    You will be contacted by an assigned Technical Support Case Owner.

Contacting Nuance Healthcare Support:

Customer Community login access:

https://nuancecommunity.force.com/NuanceHealthcareSupport/s/login/

Customer registration and assistance: 

This dedicated team will assist customers with registration, login, and user community issues:

Email: hc.support@nuance.com
Phone: 800-833-7776 (Say "Other", then say "Support Platform")

Customer Information:

http://nuance.com/healthcare/support/customer-information

Customer Support:

http://nuance.com/healthcare/support