Creating a case (service request) is quick and easy from the new Nuance Healthcare Community.

To contact Technical Support and create a case(s), after you log in:

1. From the Nuance Healthcare Community navigation menu, click LOG A CASE.

   

2. From the Log a Case list, select your support product. In this example, Contact International Support is selected.

   

   The Contact International Support page displays.

   

3. Complete all the required fields as indicated by the *.
    

   Required Fields
   All fields identified by * are required. Notice that the Contact Name automatically fills in with the log in name and the Support Group is assigned.
   *Case Urgency	Select one of:
   *Subject	Enter a subject that best describes the case.
   *Description	Enter a description that best describes the case.
   *Type	Select one of:
   *Product	Select one of:
   Version Information	If known, please enter the product version information.
   On Behalf Of	If you are a Partner submitting this case on behalf of your client, please let us know.

   In this example, the following fields were filled in:

   

4. Click Confirm.

   The Case is opened and a case owner is assigned. You will see a new Case page display with the Details of the Case Information you entered. For example:

   

   You will be contacted by an assigned Technical Support Case Owner.