In This Issue...

Support Tips
Contact Us

Coming Attractions
VA Support Trends
CPRS Focus
Recommended iSupport KBs

Support Tips

Enterprise Service Desk - New Options

ACCESS/Install:

Clinical End Users should call the VA Enterprise Service Desk and request the installation of Dragon Medical Network Edition (DMNE) to their workstation.

How to Delete a User's Account and Speech Profile

A spreadsheet entitled Abandoned Accounts to Delete represents abandoned (no login or not logged in for more than 180 days) accounts in Nuance Management Console (NMC) that is sorted by Region, VISN, and login. This information will be provided to all DMNE Admins monthly for action.

We recommend that the accounts be deleted, including deleting the profile unless there is a reason to retain the account profile (example: returning resident).

Instructions for deleting accounts in the NMC:

1. Login to the Nuance Management Console (NMC).

   

   
   
2. Click on the User Accounts tab along the top toolbar.

   

   
   
3. Click on the Search button under the User Accounts section of the User Accounts tab.

   

   
   
4. Still under the main User Accounts tab, enter the user's login ID in the Login ID of the Search window and click the magnifying glass to execute the search.

   

   
   
5. Still under the main User Accounts tab, click and highlight the user account in the Search results window. Click the Delete button in the User Accounts toolbar.

   

   
   
6. When prompted to delete the user account, click Yes.

   

   
   
7. When prompted to delete the user speech profile, click Yes.

   

IMPORTANT: Following the above steps will ensure that not only the user account is deleted (keeping the database clean), but also that the user's speech profile is deleted (keeping the user profile fileserver/NAS clean)

Contact Us

We're Listening!

As a speech recognition company serving our customers, Nuance places a premium on listening.

Please use the resources below to contact us.

Coming Attractions

What's New with DMNE Version 2.6.x?

The following new features are available in Dragon Medical Network Edition (DMNE), version 2.6.1:

• VMware PowerMic Extension for Real-Time Audio Video (RTAV).
• Updates to Platform support includes:
  • NLP command support for new features in Microsoft Word 2016, Microsoft Excel 2016, and Microsoft Outlook 2016.
  • Citrix Receiver 4.6 and XenDesktop / XenApp 7.11.
• Rich Internet application (RIA) support in the Google Chrome browser.
• Uploading dictation session data while a user profile is in use via the Save profile with background process option, impacting the time required to save a profile and log out.
• New NMC option to use keystrokes, the clipboard, or vSync for Citrix basic dictation.
• New NMC Option to enable uploading custom words and auto-text.
• New NMC option to enable/disable smart phone server.

VA Support Trends

"Top 10" iSupport Tickets Submitted

The following resolution code data from Dragon Medical service requests provide a view into the "Top 10" issues reported by the Veterans Affairs.

IMPORTANT: While there are many potential causes of profile corruption, the most common cause is when the user's workstation is ungracefully shut down before Dragon Medical can complete the save/synchronization action and close the profile.

CPRS Focus
CPRS V30C – Jumping Cursor  

The jumping cursor problem was initially identified after CPRS V30B was installed. This is a compatibility issue with the Dragon software. The issue was solved by running the advertised program below:

Start > Control Panel > Programs > Run Advertised Programs (32-bit) > "Dragon INI Fix for CPRS30b - "

However, when CPRS 30C was installed, the jumping cursor occurred again. Here is the fix:

1. Run the CPRS V30C (1.30.75) Update only.
2. Restart the PC.

If needed, have local OIT reinstall the DMNE .ini modification (below) that resolves the jumping cursor issue in CPRS. By default, the executable is named CPRSChart.exe.

[CPRSChart]

App Support GUID={dd100104-6205-11cf-ae61-0000e8a28647}

[CPRSChart\Enable Class Names]

TRichEdit=4

However, if the executable has been renamed to say CPRS.exe, then this modification would need to be updated to:

[CPRS]

App Support GUID={dd100104-6205-11cf-ae61-0000e8a28647}

[CPRS\Enable Class Names]

TRichEdit=4

 NOTE: Verify that the executable name matches what is set in the .ini file. If not, the .ini value must be changed to match the executable name.

Recommended iSupport KBs

Link up with Information Fast!

The following iSupport solutions (knowledge base articles) are recommended for the VA.

iSupport users can add specific solutions to the Quick Links section on their iSupport Dashboard.

 NOTE: Viewing linked iSupport solutions below requires logging into iSupport.

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