Message:

Can't Load Install Configuration File!

When attempting to run the Client install, the following message displays:

This issue was noticed in Version 2.0.

Review the DownloadFilesFromWeb.txt log file from %temp%\Nuance folder to see the error message.

The following error is shown:DownloadLargeFile() EXCEPTION: The underlying connection was closed: An unexpected error occurred on a send. in downloading URL:https://ServerName/PS360ReportingClient\PS360ReportingClientConfig.xml

This indicates that an SSL connection could NOT be established because either the SSL cert is untrusted OR SSL 3.0 has been disabled.

To confirm if the Client has disabled SSL 3.0 on the server, from the web server:

1. From Start > Run, enter regedit.
2. Navigate to HKEY_LOCAL_MACHINE\System\CurrentControlSet\Control\SecurityProviders\Schannel\Protocols
3. If there is no subfolder called SSL 3.0, then the protocol is enabled and this is not the issue.
4. If there is a subfolder called SSL 3.0, click on the subfolder Server.
5. If the DWORD Enabled = 0, then SSL 3.0 is disabled on the server.

To fix the issue, you can re-enable SSL 3.0 on the server, but due to concerns over POODLE attacks, it may not be allowed by the Client.

If this is the case, the Client's only option is to upgrade. This is resolved in V2.5.2 Patch 1.