Error Message/Details

Workaround

Message:

The content type text/html; charset=utf-8 of the response message does not match the content type of the binding (application/soap+xml; charset=utf-8). If using a custom encoder, be sure that the IsContentTypeSupported method is implemented properly. The first 1024 bytes of the response were:'<!DOCTYPE html>
<html>
<head>
<title>Configuration Error</title>
<meta name="viewport" content="width=device-width" />
<style>
body {font-family:"Verdana";font-weight:normal;font-size:
.7em;color:black;}
p {font-family:"Verdana";font-weight:normal;color:black;margin-top:
-5px}
b {font-family:"Verdana";font-weight:bold;color:black;margin-top:
-5px}
H1 {
font-family:"Verdana";font-weight:normal;font-size:18pt;color:red }
H2 {
font-family:"Verdana";font-weight:normal;font-size:14pt;color:maroon }
pre {font-family:"Consolas","Lucida
Console",Monospace;font-size:11pt;margin:0;padding:0.5em;line-height:14
pt}
.marker {font-weight: bold; color: black;text-decoration: none;}
.version {color: gray;}
.error {margin-bottom: 10px;}
.expandable { text-decoration:underline; font-weight:bold;
color:navy; cursor:hand; }
@media screen and (max-width: 639px) {
pre { width: 44'.

When launching the PowerScribe 360 Reporting Client on v1.x systems, the following message displays:

The following may ALSO display when logging into RadPortal:


This is cause by installing an update to .NET (4.5.x) and an inability to load a DLL.

To work around the issue:

  1. Open IIS Manager and locate RAS.
  2. Right-click and select Explore, and open the \bin folder.
  3. Copy "Nuance.Radiology.Encryption.dll" to C:\Windows\system32\inetsrv\ **
  4. If the PS360AppPool used by RAS runs in 32-bit mode (you can check this by selecting the app pool in IIS Manager, and clicking the Advanced Settings button off to the right, and checking if the Enable 32-bit Applications is set to true) and the server is 64bit, copy the DLL to this folder instead: C:\Windows\SysWOW64\inetsrv\
  5. Go back to IIS Manager and recycle the PS360AppPool used by RAS.
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