If you do not find the solution number listed below, then the solution may have been obsoleted, or may not be a PowerScribe 360 Critical Results Solution. You can also search Nuance Healthcare Support Portal for solutions. For PowerScribe 360 Reporting solutions, you can also see the PowerScribe 360 | Reporting iSupport Solutions list. This list was updated February 9, 2018.

PowerScribe 360 | Reporting Critical Results
Solution Description
Solution 23407 How do I access, and what information is still available on a closed message past the "Keep Message Active" time period?
Solution 23207 Why are Doctors Required to Record Audio Before Sending Live Finding Messages?
Solution 23147 Nuance Clinician Mobile App Security FAQs
Solution 21507 What do the different abbreviation mean in the Recipient column in a message's activity log?
Solution 20827 What is the Critical Results Embargo and How Does it Work?
Solution 20808 How do I bypass the below error: "The signature of PS360Destop.exe is corrupt or invalid" when downloading the PowerScribe360 Critical Results Application?
Solution 20448 How can I fix the Mobile Clinician device notification failure, "Failed: Cannot insert the value NULL into column "DeviceToken" table?
Solution 20428 Can the User ID on an Ordering Clinician's profile be changed/ updated by an Administrator?
Solution 20403 How can I setup an alpha pager that does not have a carrier listed in the dropdown in our Critical Results Application?
Solution 20323 Where is the setting for require voice recording for Document Only messages?
Solution 20283 How Do I Manually Sync Physicians Between Critical Results and PowerScribe 360 Version 2.5 and lower?
Solution 19903 How do I locate a Clinical Team Setup in the Critical Results Web Application and what are my options?
Solution 19543 How Specialists Locate and Edit Their Event Notifications on the Critical Results website
Solution 18843 Radiologist is unable to use the Reassignment functionality within the desktop tool
Solution 18544 What happens if I reassign a message sent from a clinician set to visual messages to a clinician set to receive audio messages?
Solution 18423 Radiologist unable to send a Critical Results message because the Send button is not visible.
Solution 17053 Why am I receiving an SSL error when trying to access the mobile app on my iPhone?
Solution 16961 Cannot Find Ordering Clinicians in PowerScribe 360 V3 When Sending CR Messages
Solution 16934Why doesn't the gateway auto-populate when I add a cell phone to the devices?
Solution 16933How does PowerScribe 360 | Mobile Clinician simplify the message retrieval process?
Solution 16930How Do I Download the Desktop Application?
Solution 16891Why does a closed message show in the open queue on the Mobile App?
Solution 16871 Do you know the outcome of saying or pressing 1 at the end of the message?
Solution 16845Configuring Critical Results in PowerScribe 360 Reporting
Solution 16844Blank Recording Sent from PowerScribe 360 Reporting to Critical Results
Solution 16810Accept/Decline CTR Messages
Solution 16759PS360 Critical Results Closed Message Configurations
Solution 16672What Is The Difference Between SMS and SMS With Link
Solution 16652 The PHI resides and is controlled by Nuance, What Does That Mean?
Solution 16651 How do I reset/change my Mobile App 4 digit Passcode on my Android?
Solution 16650 How do I reset/change my Mobile App 4 digit Passcode on my iPhone?
Solution 16625Did you know you can edit the Critical Communication sent statements that are located at the bottom of the report in PowerScribe360 v 1.5 or higher?
Solution 16617How does a Visual vs. an Audio decline look?
Solution 16600Do you know why we need to bypass Proxy Servers?
Solution 16585How can I reset my password if I forget it?
Solution 16556PowerScribe 360 Reporting Technical Support Contact Information
Solution 16530 What versions of Internet Explorer are compatible with PowerScribe 360 | Critical Results?
Solution 16349How To Setup and Troubleshoot Outbound Calls In PowerSCribe 360 Critical Results
Solution 16322How To Read Status Messages In PowerScribe 360 Critical Results
Solution 16321How To Solve When The PowerScribe 360 Critical Results Desktop Application Produces a Registration Key Error
Solution 16313Using the "Barg-in" feature to stop playback and close a critical results message before reaching the end
Solution 16312Changing a Reason Name and/or Description for message forwarding
Solution 16311Refining Internet Explorer settings to ensure the Message Center displays ALL open messages
Solution 16191In Critical Results Web, why is a read message still visible in the Message Filter: Open?
Solution 16955 Can I track timing from result discovery to result reported, even though our facility uses Critical Results for document only?
Solution 16187Using the Critical Results Web Tool to look up messages that have aged
Solution 16172Critical Results Web "ND" and "NF" Status
Solution 16151Desktop Application Connector (DAC) Implementation Guide
Solution 16083How to submit a provider profile update request to PS360CRdata@nuance.com
Solution 15965 Critical Results Bridge–Directory Synchronization
Solution 15192PowerScribe 360 Critical Results Outstanding Message Reports
Solution 15176Adding a Clinical Team Assignment to a Physician's Profile
Solution 15080 PS360 | Critical Results Desktop Functions available to Radiologists
Solution 15046Locating a specific message using the PowerScribe 360 Critical Results Search Tool
Solution 14986 How to download the latest version of the PS360 | Critical Results Desktop software
Solution 14975 Locating PowerScribe 360 | Critical Results (Veriphy) User IDs
Solution 14952Entering Pager Numbers with Pins in PS360 Critical Results
Solution 14897Profile Special Character Error: "An Error Occurred While Accessing the Web Page."
Solution 14896Message Retrieval Phone Limitations
Solution 14870Assigning PS360 Critical Results Ordering Clinicians IDs in PowerScribe
Solution 14833Physicians can listen to a PS360 Critical Results message as often as they desire for up to 14 days
Solution 14832 Any cell phone carrier can be used in PowerScribe 360 | Critical Results
Solution 14827Submitting a Diagnostics (Radiology) Product Enhancement Request
Solution 14520Did you know how to send a dictated impression in a PowerScribe360 Critical Results alert?
Solution 14519Did you know how to create a PowerScribe360 Message when using Nuance's PowerScribe 360 system?
Solution 14420 eTIPS Video Library for PowerScribe 360 | Critical Results
Solution 14395PowerScribe 360 Critical Results User Documentation
Solution 14318Integrating PowerScribe 360 Critical Results with Vocera
Solution 14307Did you know there are a few items a radiologist can include in the results message that will assist the Ordering Clinician to close the message by compliance?
Solution 14150What to do when OC clicks on HTTP link to access Veriphy Message from Blackberry and receives error "You are attempting to open a Secure Connection".
Solution 14122 eTIPS Newsletter Archive - PowerScribe 360 | Critical Results
Solution 14100Did you know Dragon® NaturallySpeaking® users can navigate to and populate fields in the PowerScribe360 Critical Results Desktop application?
Solution 12231Do you have any information about how Products and Services support the HIPAA Security Rule?