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Webinar Series
To register for the follow webinar, click the register now button.
Webinar Video Archive
To review recorded Webinars from the Product series, please click the video links below:
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3Q' 2016 - August 11
Requires iSupport log in and several minutes to begin playback |
57:22 |
304 MB |
8/12/16 |
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2Q' 2016 - May 12
Requires several minutes to begin playback |
56:28 |
465 MB |
5/13/16 |
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1Q' 2016 - February 18
Requires several minutes to begin playback |
54:17 |
174 MB |
2/19/16 |
To learn more about the Product Webinar Series and to keep current with any changes to this topic, including external links to recorded video for customers without iSupport access, log in to iSupport and search for solution:
#1xxxxx: Product Webinar Series
If you are not an iSupport subscriber, click iSupport Timesaver for information about how you may get started with iSupport.
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Training
You can register for training by completing the online registration form here.
 NEW: In addition to our live, remote training courses, we now offer training videos that can be viewed on your own schedule. You can access the newly added course recordings (links listed below) and more at Nuance University.
 If you do not have a login for Nuance University, use the following steps to create an account and gain immediate access to the courses:
- Click one of the course location links above to access the Nuance University login window.
- Click Create Account in the lower right-hand corner.
- Complete all required information and click Submit.
- When the Registration Confirmation appears, click Close.
- Review and accept the License Agreement.
- Select Catalog and search for Product to access the available training.
If you need assistance, please contact someplace@nuance.com.
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What's new with Tina?
Tina is a Web Interactive Support tool available in iSupport to assist our Producy customers with finding fast solutions to their common support questions.
Tina presents a web-centered, text-based user interface (UI) hosted on the Home tab of the customer iSupport portal. Tina offers a human-like, conversational approach when communicating with our customers, providing personalized, effortless, self-service support.Tina's intelligence increases to enhance the customer experience by constantly learning from dialoging with users.
In order to further improve our customers' experience, the Product Support Team continues to add additional content and optimize Tina's capabilities.
So, please continue to ask Tina your questions!
Press the play button on the following eTips video image for a brief demonstration on the operation of Tina.
 For a brief demonstration on the operation of Tina, click the video icon.
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Scheduled Maintenance
The following includes planned maintenance schedules for the Product.
| There is no upcoming maintenance scheduled at this time. |
There is no upcoming maintenance scheduled at this time.
If you are not receiving our maintenance notification messages:
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 Meet Employee Name
Employee name is a product support engineer for Nuance's Product Technical Support team. Employee joined this team approximately 10 years ago and has worked at Nuance/Product for twenty-nine years.
Employee is extremely committed to ensuring our customers are achieving the highest level of support for their Product systems.
Employee lives in South Louisiana and enjoys fishing for crawfish/crayfish and crab with his sons, brother and friends. Employee also enjoys traveling with his youngest son as he competes in Taekwondo tournaments.
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A library of current video topics is available to our customers for supporting their Product Name products.
