Nuance DESS eTIPS Newsletter

Did you know that you can add/remove column headers from the Visits, Orders, and Reports tabs in Enterprise Workstation (EWS)?

This feature allows you to add fields that you want to see and remove those which are not needed. While logged into EWS, click on the Preferences link, and then select the Visit List, Order List, or Report List tabs. On each tab there will be an option at the top left that says, "Use Administrator Default Columns." If you uncheck the box for this option, it will give you a list of available columns that you can add or remove from your default view. You can add things such as Date Of Service, Admit Date, Dictation Status, Order ID, Location, and many more. You simply move the items in the Available columns list to the Show the Following Columns list. You can also move the items up and down so they will display in the order (left to right) you prefer.

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Did you know that the Voice Systems Client Viewer application can be used to monitor several login types?

The Client Viewer application enables a supervisor, manager, or IT staff to monitor any users who are currently logged into the Dictaphone Enterprise Express Speech (ESS) Voice System. You can monitor users in a channel-by-channel view to see who is dictating, reviewing, transcribing, or editing. You can also configure privileges, disconnect clients or users from the system, and set a channel to busy (make unavailable).

Client Viewer can also be used as a tool to verify which ESS servers are logged in and the date and time of the last login. To verify which servers are currently logged in, open the Client Viewer application and view the Client window. Locate the server or service in question and check the Logon column for the logon date and time. If it shows today's date and time, your server or service is logged in and has been running since the date and time displayed. If the server in question is not listed under the Client window, that server is not currently logged in and is unavailable to the users.

To learn more about the many features and tools included with the Client Viewer application, login to iSupport and search for Solution #10136: EXVoice Operator Manuals. Open the Administrator Guide related to your current version of ESS software, and navigate to the "Monitor user and system activity" section. If you are not an iSupport subscriber, click iSupport Timesaver for information on how to get started with iSupport.

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Did you know that tokens related to date/time may or may not automatically update when a document is opened for editing?

Many ESS Text Systems Worktype Template tokens, such as TranscribedDateTime and DocumentLastModifiedOn, are refreshed each time a document is opened for editing. However, not all tokens related to the date/time event are refreshed (updated) when the document is opened for editing (this means any action other than "create" or "view"). Some tokens are specifically designed this way to properly log and track all date/time events throughout all ESS applications, and true for documents edited in either Word Client, Correction Client, Enterprise Workstation (EWS) as well as an addenda.

If you want to be certain that the tokens related to date/time are refreshed appropriately when a document is opened for edit, make sure to include at least one of the tokens from the following list in all Worktype templates. These specific tokens cause the Text System to refresh all date and time tokens each time the document is opened for edit. One suggestion is to use the token DocumentLastModifiedOn or any of the other listed tokens in all worktype templates.

Worktype Template Tokens:

DocumentLastModifiedOn
EditingTransName
EditingTransInitials
EditingTransEmailAddress
RevisionCount

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Did you know you can quickly clear a condition where Word Client continuously prompts you for document recovery.

Nuance's Enterprise Speech Systems document recovery process works together with MS Word's auto-recovery feature. This combined effort allows you to successfully recover your transcription work that is currently in progress when the computer, running the Word Client application, is interrupted for one reason or another.

Microsoft Word maintains the recovery documents structure and triggers the recovery event. Word Client acts on this event and prompts you to perform a document recovery. In some cases the MS Word auto-recovery feature is triggered, even when there is no evidence of a document needing to be recovered, which causes the Word Client application to prompt you to perform a document recovery each time you launch the application. You can clear this continuous prompting for document recovery by using Windows Explorer to browse to the folder C:\Docnet\Recovery and delete all of the files found in this folder.

NOTE: If you are experiencing continuous prompting for document recovery and you are not familiar with Windows Explorer or how to delete files, please refer to the Contacting Support article in this eTIPS newsletter for information on how to contact Nuance's Global Support Services, and let one of our experienced technicians guide you through this process.