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Dragon® Medical

 

    July 2009,   Volume 1, Number 1   

Greetings!

Nuance® Healthcare Solutions Global Support Services is pleased to present its first eTIPS newsletter. This periodic newsletter will give you the latest important information about new and revised software releases, provide tips on how to increase productivity with the Dragon Medical application, and introduce you to one of your support team members.
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Did you know voice shortcuts exist within Dragon Medical that can save you time when managing Microsoft Outlook calendar entries and email?
 
Dragon Medical has many commands available to save you time when using Microsoft Outlook and many other Microsoft applications. For example:
 
  • If you're working in an application or browsing the Internet and you need to send an email to colleagues, just say, "Send email to Jon Smith and Raphael Sanchez," and Dragon will activate your email program, create a new email and put the contact names or contact groups you've said into the "To:" box.
  • For new meetings or appointments, you can say, "Schedule meeting with Jon Smith and Raphael Sanchez," and Dragon Medical initiates the process by opening a new calendar entry in Outlook and adding to it the selected contact(s).
  • You can also say, "Schedule appointment with Design Team" or "Schedule an event with All Employees" using existing contact lists.
To review all shortcuts available for Microsoft applications, take a minute to review the Dragon Medical help file by choosing Help Topics from the Dragon Medical Help menu. Next search for the keyword Microsoft, where you will find many helpful tips. 
 
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Did you know you can increase your recognition accuracy by using the voice commands SELECT / SPELL THAT/ TRAIN?
 
Even if your recognition accuracy is 99 percent, you're editing approximately one word out of every 100 words dictated. Increasing the accuracy by only one-half percent, to 99.5%, will reduce the edits by half. This means, instead of editing 1 in 100 words, you will only be editing 1 in 200 words.
 
Although your accuracy may already be high, you may find that some words or phrases are commonly misrecognized. By consistently training these words or phrases you will continue to increase your recognition accuracy, which will save you time in the long run and make the product much more efficient for you. Below is a simple procedure which allows you to quickly train a word or phrase by using the Select, Spell That, and Train voice commands.  
 
Example: A physician dictates the phrase, "atrial fibrillation," and this phrase commonly gets recognized as atrophy relation. Perform the following steps to correct this misrecognition and train the word "atrial fibrillation."
  1. Speak Select atrophy relation.
  2. Once the word or phrase has been selected, speak Spell That.
  3. Say each letter of the phrase atrial fibrillation.
  4. To train the corrected word or phrase, speak Train.
  5. Speak Go then speak atrial fibrillation.
  6. Speak Done to finalize your modification.
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Did you know a Dragon Medical desktop shortcut can be configured to open a specific local or roaming user profile?  
 
The following provides step-by-step instructions on how to create a shortcut to launch the Dragon application for a local user. This is ideal for situations where there are multiple users sharing the same workstation. 
  1. Open Windows Explorer and navigate to the "natspeak.exe" file, located by default in the subdirectory  C:\ProgramFiles\Nuance\NaturallySpeaking10\Program.
  2. Right click the Natspeak.exe file and select Send to > Desktop (Create Shortcut).
  3. Close Windows Explorer and locate the file Shortcut to Natspeak.exe on your desktop.
  4. Right click the Shortcut to Natspeak.exe file and select Rename. Rename the shortcut "Dragon John" or "Dragon Medical David" etc.  
  5. Right click the newly created shortcut and select Properties.
  6. Edit the Target line adding: /user <user path>\<user name>.
    For example, a Target line for a user login name "jsmith" would look like this: "C:\Program Files\Nuance\NaturallySpeaking10\Program\natspeak.exe" /user "C:\Documents and Settings\All Users\Application Data\Nuance\NaturallySpeaking10\Users\jsmith"
  7. Click Apply and then Ok.
  8. Double click the shortcut to test.

For more information, entitled users may login to iSupport and search for solution 13486: "Configure Dragon Desktop Shortcut to Automatically Open User." If you are not an iSupport subscriber, click iSupport Timesaver for more information.

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Did you know you can configure Nuance PowerMic buttons to perform various commands?
 
When the Nuance PowerMic I or PowerMic II microphone has been configured for dictation in Dragon Medical, a tab labeled "PowerMic I" or "PowerMic II" becomes available in Dragon Medical Options. The PowerMic tab allows the user to configure the PowerMic's buttons and associate them with various commands.
 
AssingCommandAssign a command to the Nuance PowerMic
  1. Launch Dragon NaturallySpeaking Medical.
  2. On the Menu bar, click Tools and select Options.
  3. In the Options dialog box, click the PowerMic tab.
  4. Click the drop down box associated to the PowerMic button of choice.
  5. Choose a command from any of the built in macro categories (applications, dictation, navigation, etc.) or choose User Commands to select from your custom commands.
  6. Click OK to close the options dialog box.
  7. Test your command by pressing the PowerMic button you assigned the command to.
CustomCommand Create a custom command
 
One type of a custom command you can create is the emulation of a keystroke or combination of keystrokes. For example, custom commands could be Ctrl+ESC to open the Windows Start menu or Alt+F+S to save a MS Word document. Refer to the Help file for more information about custom command types.  
 
For example, here's an ideal custom command for a physician whose workstation is located in a public area. This physician often finds the need to quickly minimize a window which displays a patient report. You can create a custom command to immediately minimize a window which, in this physician's case, would quickly remove the patient report from public view. 
 
The following provides step-by-step instruction on how to create a custom command to minimize the current window. Once created, you may then assign this command to the PowerMic button by referring to the Assign a command instructions above.
 
Launch Dragon NaturallySpeaking Medical.
  1. On the menu bar, click Tools and select Add New Command.
  2. In the MyCommand Editor window, type Minimize App in the MyCommand Name box.
  3. Select User-Defined by clicking the Group drop down box.
  4. Select the Global radio button. 
  5. Choose Step-by-step by clicking the Command Type drop down box.
  6. Choose Keystrokes by clicking the New Step drop down box.
  7. Click the Insert button.
  8. When the Send Keystrokes box appears press and hold the "ALT" key and press the Space bar.
  9. Verify that you see "Alt+Space" displayed in the box, and then click OK to add.
  10. Click the Insert button again.
  11. Type N on the keyboard, and then click OK.
  12. Click the Save button.

For more information, entitled users may login to iSupport and search for solution 13359 "Implementing PowerMic II with Dragon Medical." If you are not an iSupport subscriber, click iSupport Timesaver for more information.

What's New 

What's New Sunburst
 
Dragon Medical 10.1 has been released!
 
There are many significant new items found within this release geared towards the end-user including: New web search commands, new report templates in command browser, individual word categories, sleep mode timer customization, new voice commands, formatting option changes, new hidden mode indicator, enhanced transfer text from dictation box functionality, improved correction handling and new user wizard functionality.
 
Additionally, there are a significant number of new items found within this release for the Dragon Medical administrator including: Dictation box behavior enhancement, improved data encryption functionality, improved roaming user manageability, MSI installer enhancement, 64-bit operating system support, and Windows 2008 Server support, again all now available!

For more information, entitled users may login to iSupport, and search for solution 13033 "What is the current version of Dragon Medical and what is new/changed in the version." if you are not an iSupport subscriber, click iSupport Timesaver for more information. 
iSupportTimesaveriSupport is a Proven Time Saver 

Welcome to iSupport  
Nuance has recently optimized the iSupport application to significantly improve the process to submit Service Requests.
 
To further enhance this effort our service organization has an internal commitment to respond to service requests within one hour during the business hours of 8:00 am to 8:00 PM EST, Monday through Friday.
 
If you are not an iSupport subscriber, please take a moment to visit https://iSupport.Nuance.com for additional information and to get started. 
 
Meet - Corrine Duke

Corrine Duke 
Corrine Duke is a Product Specialist for the Dragon Medical support team at Nuance. Corrine's team is responsible for maintaining the technical health of our customers' Dragon Medical application. Corrine is a highly recognized team member, always working towards problem resolution in a professional and positive manner. 
 
 
 
What is your role at Nuance?
I guide our customers to resolution for incidents which occur on their Dragon Medical product. I work closely with other team members to identify support trends, prevent potential problems, and provide the best service possible to our customers. I assist with issues requiring escalation, and leverage my experience to answer questions and solve problems.
 
What are your hobbies outside of Nuance?

I spend most of my time watching movies, swimming, creating and maintaining websites. I consider myself adventurous and love to travel with my wonderful husband.  
Conversations Healthcare 2009

 
Conversations 2009 
   
Conversations Healthcare 2009 is organized by the Healthcare division of Nuance Communications with support from the User Group Boards. The event is exclusively for the users of Enterprise Express®, Dictaphone® Enterprise Speech System, iChart®, PowerScribe®, RadCube™, RadWhere™, RadPort™, and Dragon® Medical. This annual event is a unique venue for customers, Nuance Healthcare product managers and executives to come together to interact and share their knowledge.
 
There is simply no other venue that offers such a cost-effective way for you to engage with the Nuance Healthcare specialists who develop and manage the products you use every day and who will tell you everything you need to know about making the most of your investment!
 
Visit http://www.nuance.com/conversationshealthcare2009/ to learn more about Conversations Healthcare 2009.

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Thank you for taking time out of your busy workday to allow us this opportunity to keep you informed about Nuance Healthcare Solutions Global Support Services.
 
Sincerely,
 
Nuance Healthcare Solutions Global Support Services 
Nuance Communications, Inc.
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