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RadWhere

 

    December 2010,   Volume 2, Number 12   

topGreetings!   


 
Nuance is pleased to present you with this edition of eTIPS where you find tips about:
eTIP 1: A voice command that retrieves a list of all voice commands.
  
eTIP 2: How to hide the Order Data Panel to enlarge the Dictation Window (includes eTIPS Video).
 
eTIP 3: How to show the Prior Reports/AutoText pane in RadWhere.

 
eTIP 4: Important message about Philips SpeechMike Firmware updates.

eTIPSeTIPS 

  eTIPS

eTIP1Did you know about a Voice Command to Retrieve All Voice Commands?
 
Say "WHAT CAN I SAY?" to show a list of all the voice commands.

Here's a sample of the available commands. 
 
Selected Text Formatting - Voice Commands: 
These commands affect the text that is currently selected.

Selected Text Formatting
 
Formatting - Voice Commands:
These commands are for formatting the report. The report is altered when any of the following voice commands are used. When dictating replace <AutoText:> with the name of an existing AutoText macro.
 
Formatting Voice Commands
Formatting Voice Commands 
Selection - Voice Commands:
These commands select the chosen word or phrase within the document without making any changes.

 
Select Voice Commands 
 
Insert - Voice Commands:
These commands insert the cursor to a desired position within the document.
 
Insert Voice Commands
 
Other - Voice Commands:
 
Other Voice Commands

 

 
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eTIPS2Did you know that the Order Data Panel can be Hidden to Enlarge the Dictation Window? 

By default, the Order Data tab is shown in RadWhere. RadWhere provides the flexibility to show as much, or none, of the Order Data as desired.

 

Click the play button on the following eTIPS Video to see a demonstration on how to Show and Hide Panels in RadWhere
 

Show and Hide Panels

 

To auto-hide the Order Data panel, click the Auto Hide pushpin in the top right corner of the Order Data panel.  The panel will reduce to a tab.

 

Hide Order Tab

 

To show the Order Data panel when hidden, click the Order Data tab. To keep it open, press the pushpin.

  

Unhide Order Tab

 

Alternatively, you can resize the Order Data panel by grabbing the edge of the panel with the mouse, then drag the gray line to the desired size.

 

Resize Order Tab

 


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eTIP3Did you know about showing the Prior Reports/AutoText pane in RadWhere?

Prior Reports and AutoText share a pane in the lower portion of the RadWhere window. Some providers, based on preference, may want to show the Prior Reports pane or AutoText pane at all times.
   
To show a hidden lower pane, click one of the tabs at the bottom of the RadWhere dictation window.
 
Show Prior Report AutoText
 
To keep the lower pane showing, click the pushpin in the top right corner of the pane.
 
Show Prior Report Push Pin
 
To toggle between Prior Reports and AutoText, click the tabs at the bottom left of the screen.
 
Show Prior Report toggle
 
To auto-hide the lower pane, click the Auto Hide pushpin in the top right corner of the lower pane. The pane will reduce to two tabs. 


 

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eTIP4Did you know about Philips SpeechMike Firmware updates?
 
SpeechMikes with firmware versions below V1.25 have a known issue which results in recording audio at a different sampling rate in the middle of the dictation.

When this problem occurs the speech accuracy will be significantly impacted. If you are using Philips SpeechMikes with firmware version less than V1.25 we highly recommend that you upgrade the firmware to V1.25 or higher

Use the Philips knowledge-base link below to review the firmware version release notes to determine if an update is appropriate. SpeechMike firmware version 1.25 is highly recommended, as it prevents the sampling rate deviating from 22,000Hz.
  
  1. Unzip the contents of this zip file to the system you intend to do the upgrade on.
  2. Run the FirmwareUpgradeWizard.exe
  3. When prompted that new hardware is installed, point back to the SpeechMike_FW_Upgrade_V1.25 folder.
  4. Follow the prompts and do not disconnect the microphone while the program is updating the firmware.
IMPORTANT:

The machine cannot have had a PowerMic installed on it.  Nuance recommends using one clean workstation to upgrade firmware on all SpeechMikes.  Installing the firmware using a machine that has hosted a PowerMic will leave the SpeechMike in an unusable state.


Confirm the SpeechMike is connected and recognized by the Philips Device Control Center application before attempting any firmware update. Then close the Device Control Center and apply the firmware update.

WhatsFixedWhat's Fixed 
  What's Fixed
To view an expanded What's Fixed listing, by product version, please login to iSupport and search for solution 13387 "Service Packs Patches and Fixes" If you are not an iSupport subscriber, click iSupport Timesaver for more information. 

If you are experiencing one or more of the issues described in the What's Fixed listing, please submit a service request to Nuance Healthcare Solutions Global Support Services through iSupport or by calling (800) 833-7776.
 

MeetMeet Mehmet Gok

  Mehmit Gok

Mehmet Gok is a support Engineer for the RadWhere Technical Support team at Nuance. Mehmet works with internal and external customers providing Technical and operational support as well as on site Field support as needed. Mehmet is continuously focused on ensuring our customers are achieving the highest level of satisfaction with their Nuance Products and support.

 

Outside of Nuance, Mehmet enjoys spending time with his family, traveling, hiking, reading, refereeing soccer games, beekeeping, and attending Social and community activities. Mehmet is always upbeat and maintains a positive outlook on life.


iSupportTimesaveriSupport Timesaver
iSupport Time Saver
 
iSupport is an Internet based support site where you can search our dynamic knowledge base for answers to your questions, access our library of operational manuals and quick reference guides, view the latest product enhancements and fixes, and submit online requests for service.

iSupport Knowledge Base Content Update
An important knowledge base article has been reissued with updated information to iSupport, as follows:
  • 13801: Rebooting PowerScribe/RadWhere Servers (reissued 11/5/10)
Click here to access Nuance's iSupport website and get detailed information on how to register and use iSupport.

ContactSupportContacting SupportContacting Support
  
RadWhere customers who have an active maintenance contract with Nuance are serviced by a dedicated Healthcare Support team available 24x7x365.
 
Nuance Healthcare Technical Support:
This organization can offer assistance via remote on-line connectivity to your systems. It's available toll-free at 800 833-7776 via our "Say Anything" menu. So Say, "RadWhere Support" at the prompt. Or save the call and access our Technical Support Center through our iSupport, Internet based website, at https://isupport.nuance.com.
 
Click here to navigate to the Nuance Healthcare Technical Support website for additional details on contacting RadWhere Support.   
  
FeedbackNuance Welcomes Your Feedback
 
We are very much interested in your feedback regarding this eTIPS newsletter. Click here to reply to this email with your comments or suggestions.
 
We would love to hear your ideas for future eTIPS newsletters. If you have an idea, suggestion or an article you would like included in our eTIPS newsletter, click here to email your idea to our eTIPS editor.
 
Thank you for taking time out of your busy workday to allow us this opportunity to keep you informed about Nuance Healthcare Solutions Global Support Services.
 
Sincerely,
Nuance Healthcare Solutions Global Support Services 
Nuance Communications, Inc.

In This Issue
eTIPS
What's Fixed
Meet a Team Member
iSupport Timesaver
Contacting Support
Newsletter Feedback
eTIPS