|
March 2010, Volume
2, Number 3 | |
 Greetings!
Nuance is pleased to present
you with this edition of eTIPS
where you will find tips about how to change your
password while you are logged in to Enterprise
Workstation (EWS), how to view the routing history
for a document, how to temporarily disable a
telephone provider without deleting his/her user
profile, and learn how you can choose whether low
confidence level speech jobs are presented with
draft text to the transcription staff. |
| eTIPS
Did you know that you can change your
password yourself while you are logged in to the
Enterprise Workstations (EWS)
application?
While logged in to EWS, click on the
Preferences link and then access
the General tab. There will
be a Change Password button on
the bottom left. Clicking this button will allow
you to change your password.
Please Note: You must meet
the minimum password requirements as set by your
Dictaphone Enterprise Speech System administrator
which is defined on the "Admin Group - Security"
tab in Voice Explorer.
______________________________
Did you know that the Enterprise
Speech System (ESS) TextSystem stores a history of
where a document was routed, and
when?
To view this routing information, search for
the document in Word Client or Enterprise Editor
(EXEditor) then click the Route
button. In the Routing Dialog window, choose the
Events button to see the routing
history for that document. By default, document
routing events are stored on a given Enterprise
Speech System (ESS) TextSystem for 14 days. This
time period may vary depending on how your system
is configured.
To learn more about viewing document routing
history, login to iSupport and search for Solution #13896 " How to Tell if a
Document Routed to a Specific Destination and
When."If you are not an iSupport
subscriber, click iSupport
Timesaver for information on how to get
started with iSupport.
______________________________
Did you know that you can disable
a Provider's Telephone access to the system
without deleting the provider's
profile from the system?
This is accomplished by setting up a
Master Profile to specifically
disable provider access. Simply assign the
Master Profile to the Provider. The disabled
Master Profile should be configured with no
Telephone Services enabled, as shown
below:
This is useful to store the Provider's
information for reporting purposes as well as
cases where a Provider may need to be
re-instated with the same user ID in the
future. To re-instate the Provider, simply assign
the Provider back to his/her original Master
Profile.
_____________________________
Did you know that you can choose
whether low confidence level speech jobs are
presented with draft text to the transcription
staff?
It is sometimes more difficult for a
transcriptionist to modify poor draft quality text
than it is for the job to be transcribed from
scratch. The ESS TextSystem gives you the
opportunity to present poor quality speech jobs to
the MT for traditional
transcription.
To configure this
option, in Text Explorer, right-click the
transcription user or the transcription user type
and choose Word Client Settings. On the
Options tab, check the box for "Process low
confidence speech jobs in standard player." This
setting will take effect the next time the user
logs into the Correction Client or
the EXEditor application.
For more information on low confidence speech
jobs, login to iSupport and search for
Solution #13909
" Speech job does not load draft text in
Correction Client or EXEditor." If you
are not an iSupport subscriber, click iSupport
Timesaver for information on how to get
started with iSupport.
|
| All
Aboard the Speech Express
Using EXReports to 'Scrub'
the System
In order to keep Medical
Transcriptionists (MTs) editing at their highest
proficiency to get the most return on your speech
investment, it is important to keep a maximum
level of draft work. This involves periodic review
to make sure that all of the appropriate providers
have been properly configured for speech
collection, along with the appropriate work types,
and that these providers are moving through the
evaluation process. While this could be a tedious
task, it can be easily facilitated with the hosted
report labeled Dictation
Summary.
First, select a current date range - either
the current month, several weeks depending on your
volume, or when you last 'scrubbed' your
system. Group by PROVIDER and Sub Group by
WORKTYPE, and click View Report.
Note: If you have providers or
work types you wish to exclude, you can do this
through the 'Show additional filters'
option.
The result will be a total for each provider
including: number of jobs, Total Minutes, Speech
Draft Minutes, Non-Speech Minutes, and Average
Minutes. Any providers who have Non-Speech
Minutes should be checked to insure they are
configured for speech evaluation. Clicking the
plus sign to the left of the provider name will
allow you to see each individual worktype dictated
during this period, and will allow you to easily
see what worktypes are currently not generating
draft minutes. The Average Minutes column will
assist in determining if any worktypes would be
too short for collection.
With these results in hand, you can verify
the configuration settings in EXVoice to insure
all the correct boxes are checked, and that all
the worktypes are being collected.
The dictation summary can be exported to
Excel where the data can be filtered for ease of
viewing. The summary can be handed off for
assistance in checking the settings and report
results. Saving the results also allows you to
keep track of the dates you performed the scrub,
for future reference.
Monitoring this report on a periodic basis
will keep your finger on the pulse of speech
progress and open a door to opportunity in gaining
more from the speech system.
______________________________
Speech Gone Wild
We all know that it happens - a
provider stumbles over a word resulting in an
incorrect word being recognized. Or the provider
misspeaks, and the resulting 'verbatim' transcript
is not what was intended. Or perhaps the dictation
is clear, but for some reason the draft does not
match or make sense. Whatever the reason, the
result is what we are calling ' Speech
Gone Wild.'
We would like for you to share with us those
funnies. The ones that make you chuckle - and
sometimes even laugh out loud! We know that speech
recognition is not perfect, and we will always
need expert MTs to edit the report for quality,
integrity, and clarity. And even though this
section is called Speech Gone Wild, we do ask that
you use discretion in your submissions. But if you
come across any of these 'bloopers', send them in
and we will select several to include in this
section. Email us at Nuancetxsupport@nuance.com.
______________________________
We want to provide an outlet for
you, so if there is a topic you would like more
information about, or maybe a question that has
come up, simply email us at Nuancetxsupport@nuance.com.
| |
| What's
Fixed
Dictaphone Enterprise Speech System
(ESS) 8.0 Service Pack 1 has been
released.
To view an expanded What's Fixed
listing, by product
version, please login to iSupport
and search for solution 13387
" Service Packs Patches and Fixes for
Enterprise Speech and PowerScribe
Products." If you are not an
iSupport subscriber, click iSupport
Timesaver for more
information.
If you are experiencing one or more of the
issues described in solution 13387 "Service Packs,
Patches and Fixes for the Enterprise Speech and
PowerScribe Products," please submit a
service request to Nuance Healthcare Solutions
Global Support Services through iSupport or by
calling (800)
833-7776.
|
| Meet Richard
Ferris
 Richard
Ferris is a Support Engineer for
Nuance's Dictaphone Enterprise Speech
System. Richard specializes
in Enterprise Workstation and integration
Software, assisting our customers with both
operational and technical issues. Richard is
continuously focused on ensuring our customers are
achieving the highest level of satisfaction with
their Dictaphone Enterprise Speech
System. Outside of Nuance, Richard
enjoys fixing/updating his house. He also
enjoys working on cars.
|
iSupport is
a Proven Timesaver
iSupport is an Internet based support site
where you can search our dynamic knowledge base
for answers to your questions, access our library
of operational manuals and quick reference guides,
view the latest product enhancements and fixes,
and submit online requests for service.
iSupport
Content Update
A number of important articles have been
added or reissued with updated information to
iSupport, as follows:
-
Solution #13919 Incomplete faxes when using RightFax
9.3
-
Solution #13918 Function keys not working correctly
in EXSpeech
-
Solution #13911 Olympus Uploader Error -313
- Solution #12300 What Microsoft Security Bulletins
Impact PowerScribe and Dictaphone Enterprise
Express Software? (reissued 2/12/10)
- Solution #13909 Speech job does not load draft text in
Correction Client or EXEditor
- Solution #13902 Fax Server Blue Screens on Shutdown
(reissued 2/1/10)
-
Solution #13570 Installing iChart Enterprise
Editor 8.0 (reissued 2/18/10)
-
Solution #13569 Installing Enterprise Editor 8.0
(reissued 2/18/10)
-
Solution #13565 Enterprise Speech System, Version
8.0, Client Hardware/Software Requirements
(reissued 2/18/10)
-
Solution #12627 PWS Correction Client Coexistence
with EE (reissued 2/1/10)
To see the details of any item on the above
listing, simply log in to iSupport
and search for the article number that precedes
each item.
Getting
Started with iSupport
In order to use the full features of iSupport
and/or to submit an online service request you
need to be a registered iSupport User. Click " Getting
Started with iSupport - ESS"
to open a document providing you with step-by-step
instructions on how to register to become an
iSupport subscriber. Also you will learn how to
access and login to iSupport, configure your
iSupport profile, search our knowledge base,
create service request templates, and use iSupport
to submit a request for service.
Optimize
Your iSupport Profile
If you're
already an iSupport subscriber, you may want to
consider accessing the Getting
Started with iSupport - ESS link
above and view the instructions. There is
valuable information which will help you optimize
your iSupport User Profile. By doing this, you
will see additional features included on the
iSupport Home Page, and create service request
templates enabling you to submit a request for
service in about a minute.
|
Contacting
Support
Dictaphone Enterprise Speech System
customers who have an active maintenance
contract with Nuance are serviced by a dedicated
Healthcare Support team available
24x7x365.
Nuance Healthcare Technical
Support
This organization can offer
assistance via remote on-line connectivity to your
systems. It's available toll-free at 800
833-7776 via our "Say
Anything" menu. To narrow the search to a
specific Dictaphone Enterprise Speech Systems
component, say:
- "EXSpeech Support" for
Enterprise Turbo Speech help.
- "EXVoice Support" for
Voice System help.
- "EXText Support" for
Text System help.
- "Integration support" for
Integration help (HIS, PACs, RIS etc.).
- "EWS Support" for
Enterprise Workstation help.
Or save the call and access Nuance
Healthcare's Support Center through our iSupport,
internet-based website at https://isupport.nuance.com. If
you are not an iSupport subscriber click
here to learn more about
iSupport and how you may get
started.
Click
here to navigate to the
Nuance Healthcare Technical
Support website for additional details on
contacting Dictaphone Enterprise Speech Systems
support.
|
Nuance
Welcomes Your Feedback
We are very much
interested in your feedback regarding this
eTIPS newsletter. Click
here to reply to this email
with your comments or suggestions.
We would love to hear your ideas for future
eTIPS newsletters. If you have an idea,
suggestion or an article you would like included
in our eTIPS newsletter, click
here to email your idea to our
eTIPS editor. | |
|
Thank you for taking time out of your
busy workday to allow us this opportunity to keep
you informed about Nuance Healthcare
Solutions Global Support
Services.
|
|
Nuance Healthcare Solutions Global Support
Services
Nuance Communications, Inc.
| | |
| 
