 Greetings!
Nuance is pleased to present
you with this edition of eTIPS
where you will find tips on how
Microsoft� Word Styles and Formatting can affect
the font and font size when inserting text into
Word Client and Enterprise Editor (EXEditor)
documents, how to format headings which
appear in the Enterprise Editor as recognized
text, how to set the Enterprise
Workstation (EWS) screen to be "Nothing but
Blue Bar," and learn about new tools
available to help you monitor the Turbo
Speech collection process in Version
8.
Please note: Conversations
Healthcare 2010 Early Bird
Registration has been extended
until July 1, 2010. Click here to register
now or click Conversations 2010 to go directly
to an article where you can learn more about our
annual User Meeting, the educational programs,
event dates, and how to register.
|
| eTIPS
Did you know that
Microsoft� Word Styles
and Formatting can affect the font and font size
when inserting text into Word Client and
Enterprise Editor
documents?
The styles and
formatting applied to your worktype templates in
the TextSystem can cause Normals and draft text to
be inserted in different font sizes and types than
those set in the user's normal.dot.
Perform the following steps to check the
Normal Style in each of the worktype templates on
your system to ensure consistent formatting:
- While editing a worktype template in
TextSystem Explorer application, select
Format from the menu bar in
Microsoft Word.
- From the Format menu, select
Styles and
Formatting.
- This opens the Styles and
Formatting dialog window in Word.
- Hover your mouse over the
"Normal" style in the
Formatting to Apply list. This will
show the Normal style's configured font and
size. It will also show you the spacing.
- To reset the font and size, right-click
Normal and choose
Modify.
- Set the font,
size, and
spacing as desired.
- Click OK to save this to
the Normal Style.
- Ensure the cursor is placed in the position
where users should start the body text on the
template, then press Ctrl+N to
save the worktype template with these
changes.
Note: Updates to the style
apply on newly created documents. Existing
documents will retain their properties from the
previous settings.
_____________________________
Did you know the Enterprise Editor (EXEditor)
headings are formatted under the site profile
in the ESS TextSystem Explorer
application?
Users
are able to set preferences for how headings in
speech documents are formatted when they are
inserted into the draft text. For Enterprise
Editor documents, these settings are configured in
the TextSystem Explorer as follows:
- Log into the ESS TextSystem
Explorer.
- Right-click the Site name
and select Edit Site
Profile.
- Select the EX Editor Macro
Settings tab and configure the settings
as desired in the Section Headings
area.
- Click OK to save the
settings.
Please Note: Changes made
here take effect immediately for all Enterprise
Editor users on newly created speech
documents.
To learn more about formatting headings in EX
Editor, login to iSupport and search for Solution #10115: "EXText Operator Manuals."
Under the Version 8.0 manuals, select the
L-2955-006: "System Administrator
Courseware and Reference Guide" The
section entitled "Configuring the Site's Section
Heading Formats," beginning on page 94, provides
step by step detail on formatting the
headings. If you are not an iSupport
subscriber, click iSupport Timesaver for information
on how to get started with
iSupport. ______________________________
Did you know you can set the
Enterprise Workstation (EWS) screen to be
"Nothing but Blue
Bar"
With
"Nothing but Blue Bar" enabled, Enterprise
Workstation displays in a window
which doesn't include the Internet
Browser menus, toolbars, or address
bar. Enabling "Nothing but Blue Bar" within
the EWS application reduces Internet Explorer to
only showing the window title (Blue Bar) at the
top of the Internet Explorer
window. This feature offers the
provider more real estate in the dictation
area when creating a report as well as allow for
more patients to be displayed on the Visit /
Report lists. It also helps prevent
the provider from accidentally
navigating away from the EWS webpage by hitting
the back arrow or entering an address and
navigating to a different
site. 
"Nothing but Blue Bar" is an
administrative setting configured at the site
level, which impacts all EWS users
in the site. To enable:
- Launch the ESS VoiceSystem Explorer
application.
- Right-click the name of the
site to modify, and click
Modify Site.
- In the Modifying Site dialog box,
click the Enterprise
Workstation tab.
- Select the Nothing But Blue
Bar feature so the check mark appears
in front of this option.
- Click the OK button to save
changes and exit.
To learn more about configuring
Nothing But Blue Bar in
Enterprise Workstation, login to iSupport and search for Solution #10207: "Enterprise Workstation Operator
Manuals." Under the Version 3.0
manuals, select the L-3033-004:
"System Administrator Courseware and Reference
Guide" The section titled "Setting
Up EXVoice Sites, Administration Groups, and
Master Profiles," beginning on page 15, provides
detail on configuring these preferences. If
you are not an iSupport subscriber, click iSupport Timesaver for information
on how to get started with iSupport.
______________________________
Did you know there are new tools
to help you monitor the Turbo Speech collection
process in Version
8? Monitoring the collection
progress for speech providers is now even easier
in version 8. The Adaptation and Fluency reports
that have been present since Speech Build 4 in
VoiceSystem Explorer are still available but
newly added options allow you to more closely
monitor the process. Accessible from VoiceSystem
Explorer are the new Turbo Speech Administration
reports: Pending Adaptation, Adaptation Job List,
Pending Fluency Meter and Fluency Meter Job
List. Pending Adaptation and
Pending Fluency Meter
These two reports have very similar report
outputs. Both include the User ID, Site ID, and
Input Type (Phone, GoMD, Olympus, etc). They
include Minutes and Job Counts. Minutes are more
pertinent to Adaptations, so are reported as a
ratio of the required number *.*/15 or *.*/120,
where 15 minutes is required for Adaptation #1 and
120 minutes for Adaptation #2. Fluency formats the
Job Count similarly as */10 for Fluency #1 and
*/11 for Fluency #2. These counts allow
you to see, at a glance, how many more minutes or
jobs are required for that particular process.
The system tallies the number of
Adapts or Fluency Meters that have run so far on
the user/device combination. It indicates if a job
list has been created for that user (which can be
viewed in the Job List reports referenced below).
The current Mode, if available for the user, is
reported (NON-SPEECH or Draft).
The final column is Status. This column's
data provides the most explicit indication as to
the state of the user. Most common entries
include:
- Collecting for 1st Adaptation / 2nd
Adaptation
- Collecting for 1st Fluency Meter / 2nd
Fluency Meter
- Waiting to run 1st Adaptation / 2nd
Adaptation
- Waiting to run 1st Fluency Meter / 2nd
Fluency Meter
Users will perform 1st Adaptation, 1st
Fluency Meter, 2nd Adaptation, and then 2nd
Fluency Meter (if
required). Adaptation
Job List and Fluency Meter Job
List These report options are
very similar to the Pending reports and provide
the same data points, such as User ID and Site ID.
The job ID being queued for Adaptation or Fluency
as well as the file path for the job are shown.
This can be helpful when you need to confirm the
job count from the Pending list and their
availability. To learn more about
monitoring the speech collection process, login to
iSupport and search for Solution #14001: "Using EXS Administration reports
to monitor collection process". If
you are not an iSupport subscriber, click iSupport Timesaver for information
on how to get started with
iSupport. |
| All
Aboard the Speech Express
The Enterprise
Reporting package, available on line
by navigating to https://Admin.iChart.Com,
is a powerful tool that can validate your
successes, help you improve your department
process, and track employee productivity
progress.
This month we begin a series of
articles that directly "speak to
speech." We will give suggestions on how
to take advantage of each of the following speech
related reports included in the Enterprise
Reporting package:
-
Speech Productivity
-
Transcription Summary
-
TAT (Turn-Around-Time)
-
Dictation Summary
These reports are specifically designed
to offer you a "360 degree view of
your Turbo Speech System."
In this edition of eTIPS we will provide you
with information about the "Speech
Productivity" report. The remaining three
reports will be discussed in subsequent editions
of eTIPS.
The Speech Productivity report allows
managers to analyze and view the overall editing
gain and productivity change statistics for your
account. Productivity can be viewed by MT,
Provider or Work type. This report is very
helpful when analyzing an individual
Provider's viability as a licensed Speech
user. It can clearly show which MTs are
succeeding with a specific provider's
dictation and which MTs are struggling with the
same provider. To accomplish this:
-
Launch Speech
Productivity.
-
Select your desired date
range.
-
Choose Provider
in the Group by drop down box.
-
Run the report.
-
Click the blue
underlined number under
the Speech Volume Minutes
column to display information about each
job.
Under the columns listed, you will
see each MT displayed along with that document's
productivity in Minutes/Hour.
-
Sort by the column
Minutes/Hour to see high and
low MT producers.
For more information on how to gain access or
use the Enterprise Reporting
package, please email us with your
question at Nuancetxsupport@nuance.com.
______________________________
Speech Gone
Wild
In our >March, 2010 edition of
eTIPS (Solution #14132), we announced a call for speech
bloopers, and want to say thank you to those
who have responded. Here is another Speech
Gone Wild ( SGW) blooper.
Dictated by
Physician: "She was evaluated by the
dietitian for higher protein in her meals and
Megace was continued for appetite
stimulation."
Translated by
Speech: "She was evaluated by the
dietitian for higher protein in her meals and
maggots were continued for appetite
stimulation."
______________________________
Outlet for
You
We want to provide an outlet for
you, so if there is a topic you would like more
information about, or maybe a question that has
come up, simply email us at Nuancetxsupport@nuance.com.
|
eTIPS Webinar
Nuance is continuing
to offer monthly eTIPS
Webinars for our entitled
customers. These webinars will get right to
the heart of key workflow topics that will help
you become more productive, optimize workflow and
help you achieve maximum value and return on
investment with the Dictaphone Enterprise Speech
System.
The second webinar offered will provide
an overview of Target Time Pooling. You will learn
basic Target Time concepts, settings that impact
Target Time and sample scenarios. The sixty
minute presentation is designed not only for
new system users but also our advanced
administrators as we explore how using Target
Turnaround Time pooling can help maximize workflow
efficiency. eTIPS
Webinar: Target Time Pooling
Presented
By: Carol Huhn, CID/D,
Certified Technical
Trainer When:
Thursday, June 24th, 1:00 PM ET (12:00 CT,
10:00
PT) Duration:
One (1) Hour Space is limited, so
reserve your seat today! Please RSVP before
Friday, June 18th at eTIPSfeedback@Nuance.com.
Please be sure to include: your full name, your
email address, your organization's name, and if
available your Nuance account number. A
confirmation of your reservation and the Webinar
coordinates will be returned to you via email no
later than Tuesday, June
22nd. | |
| What's New
Dictaphone Enterprise Speech System
(ESS) 8.1
Version 8.1 for the
Dictaphone ESS is scheduled for
release
end of June or early
July 2010. The major highlights
of this release are:
- Support for Microsoft Windows
Server 2008 (32 bit)
- Support for Microsoft Windows 7 (32
& 64 bit)
- Support for Microsoft Internet Explorer 8 on
Enterprise Workstation Clients
- Improved efficiencies in processing
throughout the ESS family of products
For a complete listing of all updates
included in the Version 8.1 release, login to
iSupport
and search for Solution #10142: What is the
current version of EXSpeech and what is
new/changed in the version. If you are
not an iSupport subscriber, click iSupport
Timesaver for information on
how to get started with iSupport.
|
| What's
Fixed
To view an expanded What's
Fixed listing, by product
version, please login to iSupport
and search for Solution #13387
"Service Packs Patches and Fixes for
Enterprise Speech and PowerScribe
Products." If you are not an
iSupport subscriber, click iSupport
Timesaver for more information.
If you are experiencing one or more of the
issues described in the What's
Fixed listing, please submit a service
request to Nuance Healthcare Solutions Global
Support Services through iSupport or by calling
(800) 833-7776.
|
Registration
for Conversations Healthcare 2010 is now open...
With the most dynamic, relevant agenda
ever!
Register by July
1, 2010, and take advantage of our early bird
registration fee of $395.00* - and save
$170.00!
After July 1, 2010, the
registration fee is $565.00. The registration fee
includes conference sessions, keynotes,
breakfasts, lunches and three dinners.
Accommodations and transportation are not included
in the registration fee.
- Conversations Healthcare 2010 will
be hosted at the beautiful InterContinental
Hotel in Boston. Located on the Boston
Waterfront - just 10 minutes from Logan
International Airport - the InterContinental
Boston is one of the city's most spectacular
conference destinations.
- Visit our
website to learn
more about the educational sessions,
special meetings, hotel and transportation,
Sunday trainings, answers to FAQs,
and more!
- Join us for optional Product
Training Sessions on Sunday:
- Dictaphone Enterprise Speech
System
- eScription
- PowerScribe
- Veriphy
This Year's Program is
Better Than
Ever!
Based on feedback from last year's
participants, we have created an even more
dynamic, interactive and content-rich conference:
We are excited that our
eScription customers will be
joining Conversations 2010 along with users of our
Dictaphone Enterprise product
suite, and our PowerScribe,
RadWhere, Dragon
Medical and Veriphy
solutions.
- Exchange best practices
and ideas. Every session allows
for questions and dialogue. And, as always, we
are planning many informal, fun events with time
to meet with your Nuance representatives and
with your community of
users.
- Discuss product strategies
and roadmaps with Nuance Healthcare product
managers and executives. We'll
share the latest innovations in Speech
Recognition, Mobility, Natural Language
Processing and more.
Please note the "Call for
Speakers" section if you would like to
present your organization's story this year.
We look forward to
seeing you in November!
|
| Meet Adam
Castro
 Adam Castro is a Support Engineer for
Nuance's Dictaphone Enterprise Speech
System. Adam specializes
in TextSystem, VoiceSystem and Enterprise
Workstation (EWS) products, assisting our
customers with both operational and technical
issues. Adam is continuously focused on
ensuring our customers are achieving the highest
level of satisfaction with their Dictaphone
Enterprise Speech
System. Outside of Nuance, Adam spends most
of his time with his lovely wife and two
daughters, often taking pleasure in
outdoor activities. Adam also finds
it relaxing playing contemporary music on his
keyboard, enjoys reading books
and occasionally helps with activities at his
church.
|
iSupport is
a Proven Timesaver
iSupport is an Internet based support site
where you can search our dynamic knowledge base
for answers to your questions, access our library
of operational manuals and quick reference guides,
view the latest product enhancements and fixes,
and submit online requests for service.
iSupport
Knowlegde Base Content Update
A number of important knowledge base articles
have been added or reissued with updated
information to iSupport, as follows:
- Solution #14006 Olympus DS-5000 Will Not Display
Worktypes
- Solution #14005 SQA Flag Issue in EXV 8.0
- 14004 Summary of Steps for Installing the
Olympus DS-5000
- Solution #13102 Downloads - PowerMic Microphones
(reissued 5/25/10)
- Solution #12906 PowerMic II "Error while switching..."
Errors During Firmware Update (reissued 5/24/10)
- Solution #13216 Office Live Add-in 1.3 will prevent
Word Client from opening document (reissued
5/19/10)
- Solution #14001 Using EXS Administration reports to
monitor collection process
13952 Do you know
you can save time configuring EXSpeech Dictators
by enabling the Auto-License feature? (reissued
5/18/10)
- Solution #12300 What Microsoft Security Bulletins
Impact PowerScribe and Dictaphone Enterprise
Express Software? (reissued 5/18/10)
- Solution #12088 What is new or changed in iChart
software? (reissued 5/13/10)
- Solution #13387 Service Packs, Patches, and Fixes for
Enterprise Speech and PowerScribe Products
(reissued 5/5/10)
- Solution #12841 What is the current version of
Enterprise Express Reporting and what is
new/changed in the version? (reissued 5/3/10)
- Solution #10141 What is the current version of EXVoice
and what is new/changed in the version?
(reissued 5/3/10)
- Solution #10110 What is the current version of EXText
and what is new/changed in the version?
(reissued 5/3/10)
- Solution #10142 What is the current version of
EXSpeech and what is new/changed in the version?
(reissued 5/3/10)
- Solution #10140 What is the current version of
Enterprise Workstation and what is new/changed
in the version? (reissued 5/3/10)
- Solution #13989 No Support of SD Card with the Olympus
DS-5000 portable.
- Solution #13988 PowerMic II returns / exchange
process.
- Solution #13982 McAfee Antivirus Update Flaw Forces
Windows XP Reboot.
To see the details of any item on the above
listing, simply log in to iSupport
and search for the article number that precedes
each item.
iSupport eTIPS Video Content
Update
A new eTIPS Video tutorial has been
added. To view this video, simply click the links
below:
Getting Started with
iSupport
In order to use the full features of iSupport
and/or to submit an online service request you
need to be a registered iSupport User. Click " Getting Started with
iSupport - ESS" to open a
document providing you with step-by-step
instructions on how to register to become an
iSupport subscriber. Also you will learn how to
access and login to iSupport, configure your
iSupport profile, search our knowledge base,
create service request templates, and use iSupport
to submit a request for service.
Optimize
Your iSupport Profile
If you're
already an iSupport subscriber, you may want to
consider accessing the Getting
Started with iSupport - ESS link
above and view the instructions. There is
valuable information which will help you optimize
your iSupport User Profile. By doing this, you
will see additional features included on the
iSupport Home Page, and create service request
templates enabling you to submit a request for
service in about a minute.
|
Contacting
Support
Dictaphone Enterprise Speech System
customers who have an active maintenance
contract with Nuance are serviced by a dedicated
Healthcare Support team available
24x7x365.
Nuance Healthcare Technical
Support
This organization can offer
assistance via remote on-line connectivity to your
systems. It's available toll-free at 800
833-7776 via our "Say
Anything" menu. To narrow the search to a
specific Dictaphone Enterprise Speech Systems
component, say:
- "EXSpeech Support" for
Enterprise Turbo Speech help.
- "EXVoice Support" for
Voice System help.
- "EXText Support" for
Text System help.
- "Integration support" for
Integration help (HIS, PACs, RIS etc.).
- "EWS Support" for
Enterprise Workstation help.
Or save the call and access Nuance
Healthcare's Support Center through our iSupport,
internet-based website at https://isupport.nuance.com. If
you are not an iSupport subscriber click
here to learn more about
iSupport and how you may get
started.
Click here to
navigate to the Nuance Healthcare
Technical Support website for additional
details on contacting Dictaphone Enterprise Speech
Systems support.
|
| Nuance
Welcomes Your Feedback
We are very much
interested in your feedback regarding this
eTIPS newsletter. Click
here to reply to this email
with your comments or suggestions.
We would love to hear your ideas for future
eTIPS newsletters. If you have an idea,
suggestion or an article you would like included
in our eTIPS newsletter, click
here to email your idea to our
eTIPS editor. | |
|
Thank you for taking time out of your
busy workday to allow us this opportunity to keep
you informed about Nuance Healthcare
Solutions Global Support
Services.
|
|
Nuance Healthcare Solutions Global Support
Services
Nuance Communications, Inc.
| | |
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