|
April 2010, Volume
2, Number 3 | |
 Greetings!
In this
edition of eTIPS,
you will learn about the completion of the
Data Center upgrade for the Veriphy CTRM system,
and learn about the activity log section of the
message details and how it automatically tracks
all activity for the Veriphy message.
| |
eTIPS
Did you know that Nuance completed a
Data Center upgrade for the Veriphy CTRM
system?
On February 19, 2010 Nuance
successfully completed a Veriphy CTRM Data Center
upgrade. This upgrade accommodates the continued
growth in the Veriphy CTRM platform while ensuring
optimal performance and reliability for our
customers.
______________________________
Did you know the Activity Log section
of the Message Details automatically tracks all
activity for the Veriphy
message?
The Activity Log of the
Message Details screen displays
the automatic tracking history of all activities
that take place for a message. The
activities listed are referred to as "Notification
Events". The Activity Log begins when a
message is created, and the most recent event is
listed at the top.
For each Notification Event, the Activity Log
entry indicates:
- Date/Time of event
- Notification Event
- Recipient - OP (Ordering Physician), SY
(System), GP (Group), CT (Clinical Team), Unit
(Nursing Unit)
- Name (Device) - Name of device as entered in
profile devices section
- Device - SMS Text (Cell), Fax, Pager, Email
- Address (Device) - Number or address of
recipient device
- Notification Event Status - Delivered, In
Queue, NS, Embargoed, Failed
The Notification Events include
alerts automatically sent by the system (as
defined per recipient and by your Usage Policy),
or actions taken on the message, including those
manually taken by Veriphy Support or Group
Administrators. The Notification Events
listed may vary per message based on the
notifications defined at the individual and Group
level.
The following
table lists common Notification Events
and their meaning:
From time to time you may also see the
following:
Notifications specific to Lab Groups include:
If you have any questions or need assistance
with the Activity Log of a particular message,
please call Veriphy Support or your Account
Manager and they will be happy to walk through the
Notification Events with you.
|
Meet Yvonne
Wilson
Yvonne "Chick"
Wilson is a Customer Support
Specialist on the Veriphy Customer Support
team. Yvonne goes by the name of "Chick" and
is responsible for monitoring incoming messages
from the Veriphy CTRM system and performing direct
facility and physician notifications at the
message backup notification stage as outlined
in each facility's support policy. Chick is
a dedicated member of the
Customer Support team and works
closely with administrators, coordinators,
physicians, and their staff in providing them with
the highest level of customer service and
support.
Chick is originally from Michigan
and enjoys shooting pool. She has placed
13th in the Michigan State Tournament out of 169
men and women and was top female shooter for 3
years in a row! She has 3 kids and 2
identical twin grandchildren and is thankful for
her family.
|
Contacting
Support
Please call 1-866-256-3178
to contact Customer Support on the
Veriphy CTRM system by Nuance. The customer
support center is staffed 24-hours a day, 7-days a
week to provide assistance on Veriphy message
retrieval operations, message monitoring and
profile updates.
Nuance Healthcare Customer Support -
"Veriphy"
http://www.nuance.com/support/veriphy/
|
Nuance
Welcomes Your Feedback
We are very much
interested in your feedback regarding this
eTIPS newsletter. Click
here to reply to this email
with your comments or suggestions.
We would love to hear your ideas for future
eTIPS newsletters. If you have an idea,
suggestion or an article you would like included
in our eTIPS newsletter, click
here to email your idea to our
eTIPS editor. | |
|
Thank you for taking time out of your
busy workday to allow us this opportunity to keep
you informed about Nuance Healthcare
Solutions Global Support
Services.
|
|
Nuance Healthcare
Solutions Global Support
Services
Nuance Communications,
Inc.
| | |
| 
