|
June 2010, Volume
2, Number 6 | |
 Greetings!
Nuance is
pleased to present you with this edition
of eTIPS
where you will learn how to personalize your
Veriphy Login ID and Password, how to search for a
specific message using the Search tab,
and watch an eTIPS video about using the
Veriphy Message Center.
Important Maintenance
Notification:
Nuance will be
performing preventative
maintenance on Sunday, June 6,
2010 from 10 PM until 11 PM EDT for the
Veriphy CTRM system. During this time, the Veriphy
system will be taken offline and will NOT
be available to send or retrieve critical
test results. The Veriphy CTRM system
including the VUI, Desktop and Partner Integration
will not be available during this 1-hour period.
This preventative maintenance is to accommodate
the continued growth in the Veriphy CTRM platform
while ensuring optimal performance and
reliability. Please note: that
this is NOT a software release and no changes or
application upgrades will be required on your
behalf.
Please note: Beginning in
June 2010, the Veriphy eTIPS newsletter will be
sent on a quarterly basis as opposed to the
current Monthly distribution. The next
Veriphy eTIPS newsletter will be sent at the
beginning of September 2010.
Conversations Healthcare 2010 Early
Bird Registration has been
extended until July 1, 2010. Click here to register
now or click Conversations 2010 to go directly
to an article where you can learn more about our
annual User Meeting, the educational programs,
event dates, and how to register. | |
eTIPS
Did you know you can personalize your
Veriphy login ID and
password?
Instead of trying to remember the 800 number
listed as your Login ID, you can personalize your
ID and/or password to something you can easily
remember. This can be changed as many times
as you like.
Perform the following steps to change
your Login ID and Password:
- Log into the Veriphy Web
Tool at https://veriphy.vocada.com/.
- Click the Tools tab.
- In the drop down list choose Group
Maintenance.
Note:
This will take you to a screen that lists your
group information followed by the list of all
subscribers. The first group listed is
Group Administrators followed by
Specialists.
- Click your Name to go
to your profile.
- Your Login ID can be
changed using any characters, but can only be up
to 10 characters long.
- Your PIN may be changed to
only numeric digits but can be up to 10 digits
long.
- Click Update Profile to
save the changes made.
______________________________
Did you know you can search for a
specific message using the Search
Tab?
The Search tab allows you to
search for messages for a particular Ordering
Clinician, Reporting Clinician, Finding, MRN, DOB
or other search criteria.
The following table describes fields and
buttons on the Message Search
screen:
Perform the following steps to search for a
specific message:
- Login to the Veriphy Web Tool
at https://veriphy.vocada.com/.
- Click the Search tab.
- Enter any known details of the message you
are looking for.
- Click Go.
Note: Any messages
matching your search criteria are listed in the
bottom portion of the screen.
- To view an individual message, click the
Details icon.
_____________________________
Did you know you can easily keep
track of your facility's messages using the
Message Center in Veriphy Web Tools?
Click the image below to see a demonstration
that will provide you with step-by-step
instructions on how to forward or close a message,
resend notifications, or add notes to a message.
For more assistance, please call Veriphy Support
or your Account Manager and they will be happy to
provide additional details to you.
|
Registration
for Conversations Healthcare 2010 is now open...
With the most dynamic, relevant agenda
ever!
Register by July
1, 2010, and take advantage of our early bird
registration fee of $395.00* - and save
$170.00!
After July 1, 2010, the
registration fee is $565.00. The registration fee
includes conference sessions, keynotes,
breakfasts, lunches and three dinners.
Accommodations and transportation are not included
in the registration fee.
- Conversations Healthcare 2010 will
be hosted at the beautiful InterContinental
Hotel in Boston. Located on the Boston
Waterfront - just 10 minutes from Logan
International Airport - the InterContinental
Boston is one of the city's most spectacular
conference destinations.
- Visit our
website to learn
more about the educational sessions,
special meetings, hotel and transportation,
Sunday trainings, answers to FAQs,
and more!
- Join us for optional Product
Training Sessions on Sunday:
- Dictaphone Enterprise Speech
System
- eScription
- PowerScribe
- Veriphy
This Year's Program is
Better Than
Ever!
Based on feedback from last year's
participants, we have created an even more
dynamic, interactive and content-rich conference:
We are excited that our
eScription customers will be
joining Conversations 2010 along with users of our
Dictaphone Enterprise product
suite, and our PowerScribe,
RadWhere, Dragon
Medical and Veriphy
solutions.
- Exchange best practices
and ideas. Every session allows
for questions and dialogue. And, as always, we
are planning many informal, fun events with time
to meet with your Nuance representatives and
with your community of
users.
- Discuss product strategies
and roadmaps with Nuance Healthcare product
managers and executives. We'll
share the latest innovations in Speech
Recognition, Mobility, Natural Language
Processing and more.
Please note the "Call for
Speakers" section if you would like to
present your organization's story this year.
We look forward to
seeing you in November!
|
| Meet Rebecca
Thimm
 Rebecca (Becky) has worked
on the Veriphy Customer Support team for
approximately 3 years. With each critical
test result notification call to a doctor, nurse
or facility, Becky handles each
with professionalism and care, as if the
patient involved was a family member.
Becky enjoys spending time with
her three daughters, their husbands and her
four grandchildren. She is in charge of the
Crime Watch organization where she lives and works
hand in hand with the Sheriff and Safety
Department to keep their community
safe. Becky is very proud to announce that
she just returned from Houston where her eldest
daughter graduated Summa Cum Laude with a GPA of
3.978 for a teaching degree specializing in
social studies.
|
Contacting
Support
Please call 1-866-256-3178
to contact Customer Support on the
Veriphy CTRM system by Nuance. The customer
support center is staffed 24-hours a day, 7-days a
week to provide assistance on Veriphy message
retrieval operations, message monitoring and
profile updates.
Nuance Healthcare Customer Support -
"Veriphy"
|
Nuance
Welcomes Your Feedback
We are very much
interested in your feedback regarding this
eTIPS newsletter. Click
here to reply to this email
with your comments or suggestions.
We would love to hear your ideas for future
eTIPS newsletters. If you have an idea,
suggestion or an article you would like included
in our eTIPS newsletter, click
here to email your idea to our
eTIPS editor.
| |
|
Thank you for taking time out of your
busy workday to allow us this opportunity to keep
you informed about Nuance Healthcare
Solutions Global Support
Services.
|
|
Nuance Healthcare
Solutions Global Support
Services
Nuance Communications,
Inc.
| | |
| 
