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Dictaphone® Enterprise
Speech System

 

    January 2011,   Volume 3, Number 1   
TOPGreetings!

Nuance is pleased to present you with this edition of eTIPS where you will find tips about:
eTIP 1: How to configure the Medical Transcriptionist's (MT) Text System user profile to automatically load the next job's Document Information Screen when the current job is signed off as complete.
  
eTIP 2: How to print a list of worktypes, which includes the worktype number and related text, in the VoiceSystem.
  
eTIP 3: How to insert Header and Footer tags into the TextSystem Worktype Templates.
 
eTIP 4: How Enterprise Workstation (EWS) has several different Uniform Resource Locator (URL) Connections that can be used to Administer and check the System.
Nuance is pleased to present a new training program which may earn you up to 12 AHIMA CEUs during 2011. Click the eTIPS Webinar link to go directly to an article which includes detailed information about this program and how you can sign up. 
 
eTIPSeTIPS 
eTIPS
eTIPS1Did you know that configuring a Transcription User's profile to automatically load the next dictation can increase his or her productivity?

Dictations are pooled to users for transcription and editing - this is configured on the VoiceSystem with pools and pool scripts.  By default, when a transcription user logs into Word Client or Enterprise Editor, these jobs will be downloaded automatically, but the user must select "Start New From Dictation" each time they wish to work on one of them.  The TextSystem provides a way to automatically load the next dictation job when the user completes a document so that user is not required to start the new dictation by manually choosing "Start New From Dictation."  This can save the transcriptionist valuable time when transitioning from one job to the next.


Click the play button on the following eTIPS Video to see a quick demonstration about automatically loading the next dictation.

Auto Next Document Video 

To configure this option:
  1. Launch the DESS TextSystem Explorer application.
  2. Locate the User Type that the transcription users belong to, or an individual transcriptionist. 
  3. Right-click the User Type or User, and choose Word Client Settings
  4. Click the Options tab.
  5. Check the box labeled, "Request a new digital dictation job automatically after ending the current document (If digital dictation unit is interfaced)." 
     
    Auto Next Document
     
  6. Click OK to save the change. 

NOTE: The transcription user needs to log out of Word Client / Correction Client and back into the application before this change will take effect.


For additional information about Word Client Settings, login into iSupport and search for solution 210128, "EXSpeech Operator Manuals," and locate your version of the Administrator Courseware and Reference Guides. If you are not an iSupport subscriber, click iSupport Timesaver for information on how to get started with iSupport.

  

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eTIPS2Did you know that you can print a complete list of all worktypes with their text descriptions from the VoiceSystem?

 

Particularly for systems that contain many sites and worktypes; the ability to print a comprehensive list of worktypes for a given site is an easy way to create a quick reference for yourself or others in your organization.  Additionally, if your computer is configured to support printing to a file, the file print can be emailed to others as an attachment.  

 

Follow these steps to print worktypes and their descriptions.

 

  1. Start the DESS VoiceSystem Explorer application.
  2. Expand the Site you are interested in.
  3. Expand Id Field Matching.
  4. Select the Field (1-6) used to denote worktypes for your system.  Typically this is Field 1.
  5. On the Toolbar, click the Printer icon to print all items listed in the right pane.
     
      Print WTs
     
  6. Repeat steps 2 - 5 for any other sites you are interest in.

TIP: The ability to print field values and their descriptions is not limited to the worktype (Field 1) list.  You can repeat these same basic steps for any of the other fields (1 - 6). 

 

For more information about printing worktypes or other ID Fields, log into iSupport and search for solution 10136, "System Administrator Guide L-2957-008. If you are not an iSupport subscriber, click iSupport Timesaver for information on how to get started with iSupport.

 

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eTIP3Did you know that correct positioning of Header and Footer tags in TextSystem Document Templates is very important to system behavior?
 
Document templates offer a highly customizable and flexible method to speed production of document creation in the TextSystem. Document templates typically rely on the Header and Footer features of Word. It is very important that headers and footers, within document templates, are properly positioned and tagged if your organization uploads documents to an HIS system or is implementing the DESS Turbo Speech System. The start and end header/footer tags ensure proper placement of these document sections when the document is uploaded. Additionally, these tags notify the Turbo Speech system on how to properly handle document body text as the Speech system processes draft text for speech draft evaluation. Indirectly, improper placement of these tags will have a significant negative impact on speech recognition performance.
  
Perform the following to properly configure a Worktype template to include header and footer tags.
  1. Launch the DESS TextSystem Explorer application.
  2. Navigate to the Worktype templates and open Template to edit.
  3. When the document opens, access the Header.
  4. Place the cursor at the beginning of the first line of the header.
  5. Press Enter to create a blank line.
  6. Move up to the blank line and enter <START HEADER> exactly as written here, including the greater / less than signs.
  7. Place the cursor at the last line of the header. In this blank line enter <END HEADER> exactly as written here.
  8. Place the cursor at the beginning of the first line of the footer.
  9. Press Enter to create a blank line.
  10. In this blank line enter <START FOOTER> exactly as written here.
  11. Place the cursor at the last line of the footer. In this blank line enter <END FOOTER> exactly as written here.
  12. Repeat these steps on page 2 of your template if your template uses the MS Word "Different First Page" option.
  13. Go back to the Header and select the text <START HEADER>.
  14. On the MS Word menu, click Format, select Font, then select the Hidden checkbox.
  15. Repeat steps 13 and 14 for each inserted tag/text.
  16. Place the cursor where transcribed or draft text should begin on this template.
  17. Press Ctrl+N to save your changes and exit the template editor.
Your templates should resemble the following example:

Header and Footer 
    

For additional information about creating TextSystem Worktype templates, login into iSupport and search for:

 

L-2940-008 "Administrator Courseware and Reference Guide"

L-2957-008 "System Administrator Courseware and Reference Guide" 

Solution 10847 "Normal and Header/Footer Tagging in EXText Documents for EXSpeech."

  

If you are not an iSupport subscriber, click iSupport Timesaver for more information.


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eTIP4Did you know that Enterprise Workstation (EWS) has several different Uniform Resource Locator (URL) Connections that can be used to Administer and check the System?

In addition to the normal URL used in Internet Explorer to login to EWS, EWS supports a number of different connections for administrative, configuration, and testing purposes. Here is a quick reference list of helpful connections and their descriptions.

Enter the following URL address into Internet Explorer, to connect to the appropriate function. Note: for all of the URL's below, %webserver% = your EWS Web Server name. So, for example, if your web server is named 'Nuance-Speech-Web', then you would use the following URL in Internet Explorer to connect to EWS. http://Nuance-Speech-Web/exv 
 
List of EWS URL addresses and their definitions:

EWS URLs
  

For more information about administering and configuring various features in Enterprise Workstation (EWS), login to iSupport and search for "Administrator Courseware and Reference Guide, Enterprise Workstation, L-2957-008."  If you are not an iSupport subscriber, click iSupport Timesaver to learn more about iSupport. 

  

 

WebinareTIPS Webinar 
  Webinar 

Nuance is pleased to announce that our Nuance Healthcare Global Support team has developed a training program for our eTIPS Webinar attendees. The program, "Improving System Performance to increase Return on Investment," is designed to provide you with information about specific features, found in the Dictaphone Enterprise Speech System (DESS), that are proven to increase productivity in dictation, transcription, and management, thereby, improving return on investment. The program will be delivered via twelve one-hour eTIPS Webinar sessions beginning January 25, 2011, continuing monthly until December 20, 2011.
 
We are also excited to inform you that this program has been approved for 12 continuing education units (CEUs) for use in fulfilling the continuing education requirements of the American Health Information Management Association (
AHIMA).* For each one-hour eTIPS Webinar session you complete, you will earn 1 CEU. If you attend the entire program (12 eTIPS Webinar sessions), you will receive a total of 12 AHIMA CEUs. All CEUs will be applied to the AHIMA Core Educational Content Area - Clinical Data Management.
 
This month's eTIPS Webinar, "Introduction to the DESS components and how they interact with third party systems," begins our first session of the training program. During this webinar, you will learn about each of the Dictaphone Enterprise Speech System (DESS) components and how these components work together within the DESS system. Learn about the many types of integrations and how the data is shared between the third party systems and DESS. You will also learn how to identify the integrations which are most appropriate to streamline your organization's DESS system.

Training Program Information:

Training Program: Improving System Performance to Increase Return on Investment 

eTIPS Webinar:   Session 1 of 12 - Introduction to the DESS components and how they interact with third party systems.

Presented By:     Carol Huhn, CID/D, Certified Technical Trainer
Co Presenter:      Michael Geraghty, Certified Technical Trainer

When:                  January 25, 1:00 PM ET (12:00 CT, 10:00 PT)

Duration:             60 Minutes

AHIMA CEUs:       1 CEU - Clinical Data Management

Space is limited, so reserve your seat today! Please RSVP before Friday, January 21st at etipsfeedback@nuance.com. Please be sure to include: your full name, your email address, your organization's name, and if available your Nuance account number. A confirmation of your reservation and the Webinar coordinates will be provided to you via email no later than Monday, January 24th.  

* NOTE: Granting prior approval from AHIMA does not constitute endorsement of the program content or its program sponsor.

  

WhatsNewWhat's New 
What's New

For a complete listing of all updates for all released versions, login to iSupport and search for solution 14054 "What is the current version of the Dictaphone Enterprise Speech System and what is new/changed in the version?" If you are not an iSupport subscriber, click iSupport Timesaver for information on how to get started with iSupport.

WhatsFixedWhat's Fixed 
What's Fixed

The following contains highlights of issues that have been addressed in recent updates to the Dictaphone Enterprise Speech System. If you are experiencing one or more of the following, please submit a service request to Nuance Healthcare Solutions Global Support Services through iSupport or by calling (800) 833-7776.
 
Voice System Software:

 

An updated vnserver.exe, Version 81.0.3070, has been released for all Voice systems running SQL Server 2008 R2.  Note this update is for R2 SQL installs ONLY, with another version scheduled to be released in the near future for ALL SQL Server 2008 installations. 


This current release of vnserver.exe corrects the following:
  • Transaction Log backups were not completing properly
  • Database Backups were not completing properly
Text System Software:

 
Version 8.1.0.4 of EX Editor has been released and corrects the following:
  • Normal inserts were losing their indentation properties
  • Section Headings were not being retained properly
  • Custom XML support was not being detected properly on some Word installations

To view an expanded What's Fixed listing, by product version, please login to iSupport and search for solution 13387, "Service Packs Patches and Fixes for Enterprise Speech and PowerScribe Products."  If you are not an iSupport subscriber, click iSupport Timesaver for more information.

  

MeetEmployeeMeet Greg Sleboda

 Greg Sleboda 
Greg Sleboda is a support engineer for the Dictaphone Enterprise Speech System team at Nuance. Greg assists customers with operational and technical issues, and is continuously focused on ensuring our customers are achieving the highest level of satisfaction with their Enterprise Speech System.

 

Outside of Nuance, Greg enjoys to travel as often as possible with his wife and two children.  He also enjoys spending time with his family and friends boating, fishing, hiking and pretty much anything that has to do with the great outdoors.  Greg has also been a volunteer firefighter and EMT in his hometown for nearly 25 years.

 

iSupportTimesaveriSupport is a Proven Timesaver
iSupport 
iSupport is an Internet based support site where you can search our dynamic knowledge base for answers to your questions, access our library of operational manuals and quick reference guides, view the latest product enhancements and fixes, and submit online requests for service.
 
Getting Started with iSupport
In order to use the full features of iSupport and/or to submit an online service request you need to be a registered iSupport User. Click "Getting Started with iSupport - ESS" to open a document providing you with step-by-step instructions on how to register to become an iSupport member. You will also learn how to access and login to iSupport, configure your iSupport profile, search our knowledge base, create service request templates, and use iSupport to submit a request for service.

Optimize Your iSupport Profile
If you're already an iSupport subscriber, you may want to consider accessing the Getting Started with iSupport - ESS link above and view the instructions. There is valuable information which will help you optimize your iSupport User Profile. By doing this, you will see additional features included on the iSupport Home Page, and create service request templates enabling you to submit a request for service in about a minute.

ContactingSupportContacting Support
Contacting Support
Dictaphone Enterprise Speech System customers who have an active maintenance contract with Nuance are serviced by a dedicated Healthcare Support team available 24x7x365.
 
Nuance Healthcare Technical Support
This organization can offer assistance via remote on-line connectivity to your systems. It's available toll-free at 800 833-7776 via our "Say Anything" menu. To narrow the search to a specific Dictaphone Enterprise Speech Systems component, say:
  • "EXSpeech Support" for Enterprise Turbo Speech help.
  • "EXVoice Support" for Voice System help.
  • "EXText Support" for Text System help.
  • "Integration support" for Integration help (HIS, PACs, RIS etc.).
  • "EWS Support" for Enterprise Workstation help.

Or save the call and access Nuance Healthcare's Support Center through our iSupport, internet-based website at https://isupport.nuance.com. If you are not an iSupport subscriber click here to learn more about iSupport and how you may get started.

Click here to navigate to the Nuance Healthcare Technical Support website for additional details on contacting Dictaphone Enterprise Speech Systems support.
  
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Thank you for taking time out of your busy workday to allow us this opportunity to keep you informed about Nuance Healthcare Solutions Global Support Services.
 

Sincerely,
Nuance Healthcare Solutions Global Support Services
Nuance Communications, Inc.
 
In This Issue
eTIPS
eTIPS Webinar
What's Fixed
What's New
Meet a Team Member
iSupport Timesaver
Contacting Support
Newsletter Feedback
eTIPS