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PowerScribe®

April 2011, Volume 3, Number 4

Greetings!

Nuance is pleased to present you with this edition of eTIPS where you will find tips about:

eTIP 1: How changes were made in PWS 5.0.1.5 x to address the “Small Word Insertion” issue introduced in earlier versions of PWS 5.x.

eTIP 2: How and when to train Punctuation (includes eTIPS video).

eTIP 3: How newly added words from spell check are uploaded to the users profile on the server only when a provider logs off of PowerScribe correctly.

Are you planning a RIS or PACs upgrade anytime soon? Please look at the Contacting Support section for important information on how to keep Nuance's Global Support team aware of changes to your system.

eTIPSeTIPS

Did you know changes were made in PWS 5.0.1.5 x to address the “Small Word Insertion” issue introduced in earlier versions of PWS 5.x?

Changes were made in PWS 5.0.1.5.x to address the “Small Word Insertion” issue introduced in earlier versions of PWS 5.x. When this version was released, there was great potential that it would resolve a good number of insertions for providers who had this specific issue, but there was also a probability that it would not solve this issue for all providers, or possibly cause other providers, who have not experienced this issue, to start seeing it.

To help these providers, we implemented a “Noise Penalty” setting per user in the “Acoustic Model Adaptation” tab on the “Voice Statistics and Setting” dialog box found under the user properties. This setting is per user, so we would recommend only modifying this setting if the end user is reporting issues post update to 5.0.1.x.

Small Word Setting

Reduce short word insertion: If a user is seeing many short words inserted in their reports, particularly at the start or end of recordings, setting this value should reduce this problem, but also keep in mind that setting it may also increase deletion of short words.  

NOTE: a short word insertion is not the same as low recognition accuracy on short words, this setting should have little impact when short words are being replaced by other words

Reduce short word deletions: If a user’s short words are deleted, setting this value may reduce this problem. (This setting may also increase short word insertions, as above). In order for this setting to take effect, the user will need to logout of PowerScribe and back in again.

For more information, please login to iSupport and search for solution: 14294 Short Word Insertions. If you are not an iSupport subscriber, click iSupport Timesaver to learn more about iSupport.

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Did you know how and when to train Punctuation?

PowerScribe supports the training of punctuation to further improve speech recognition accuracy. When a provider is struggling with speech recognition accuracy while dictating punctuation, the "Train Punctuation" feature can help.

Click the play button on the following eTIPS video to see a demonstration about how and when to train punctuation.

eTIPS Video

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Did you know that newly added words from spell check are uploaded to the users profile on the server only when a provider logs off of PowerScribe correctly?

Words added through spell check during a provider's session are cached on the provider's workstation. The new words will work during the current session, and when the provider logs off PowerScribe, the newly added words are added to the provider's user profile on the server. If PowerScribe doesn’t close correctly on the provider's workstation, the words added during that session will not get updated to that user's profile on the server. The provider will be prompted to add them again the next time these words come up during spell check.

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What's New

iSupportFor a complete listing of all updates for all released versions, login to iSupport and search for Solution #10365 What is the current version of PowerScribe and what is new/changed in the version? If you are not an iSupport subscriber, click iSupport Timesaver for information on how to get started with iSupport.

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What's Fixed

iSupportThe following contains highlights of issues that have been addressed in recent updates to the PowerScribe System.

To view an expanded What's Fixed listing, by product version, please login to iSupport and search for Solution #13387 "Service Packs Patches and Fixes for Enterprise Speech and PowerScribe Products." If you are not an iSupport subscriber, click iSupport Timesaver for more information.

If you are experiencing one or more of the issues described in the What's Fixed listing, please submit a service request to Nuance Healthcare Solutions Global Support Services through iSupport or by calling (800) 833-7776.

What’s Fixed in PowerScribe (version 5.0.1.5.1)

  • SR 100937564/TTP 28271 - Users would sometimes receive an error message "Out_SaveReportData[bLocal, bForDisasterRecovery](0, 0) The report must be locked before save.. 54006:The report must be locked before save." This error message happened while saving the report, and in one particular scenario, the report was closed before saving the report and uploading the files to server.

  • SR 100937564/TTP 28296 - Lockup occurred when Provider clicked Normal button before application was ready. The error happened when trying to merge shortcut into report before report was completely activated. Disabled the Normal button while report opening is in progress and enabled the button once the report is completely opened. This prevents users from pressing Normal button before report is activated.

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iSupportiSupport is a Proven Timesaver

iSupport is an Internet based support site where you can search our dynamic knowledge base for answers to your questions, access our library of operational manuals and quick reference guides, view the latest product enhancements, and submit online requests for service.

iSupport Knowledge Base Content Update:
A number of important knowledge base articles have been added or reissued with updated information to iSupport, as follows:

  • 14303 /*-+ Keys on the Numeric Keypad Not Available (reissued 3/28/11)
  • 14306 Did you know a PowerNormal can be created, to work with an Orders Procedure codes?
  • 14305 Barcode will not print properly External
  • 14119 eTIPS Newsletter Archive - PowerScribe (reissued 3/24/11)
  • 14294 Short Word Insertions
  • 12300 What Microsoft Security Bulletins Impact Dictaphone Enterprise Speech System (DESS), PowerScribe and RadWhere Software? (reissued 3/18/11)
  • 14290 Can Radiologists send a Veriphy critical test result message from PowerScribe?
  • 10129 PowerScribe Operator Manuals (reissued 3/15/11)
  • 14284 Speech Recognition Best Practices
  • 14283 AutoFormat Profile Customization Checklist and Default Values

To see the details of any item on the above listing, simply log in to iSupport and search for the article number that precedes each item.

Getting Started with iSupport:
In order to use the full features of iSupport and/or to submit an online service request you need to be a registered iSupport member. Click Getting Started with iSupport - PowerScribe to see step-by-step instructions on how to register to become an iSupport member. You will also learn how to access and log into iSupport, configure your iSupport profile, search our knowledge base for solution, manuals and quick reference materials, and how to use iSupport to submit a request for service.

Optimize Your iSupport Profile
If you're already an iSupport subscriber, you may want to consider accessing the Getting Started with iSupport - PowerScribe link above and view the instructions. There is valuable information which will help you optimize your iSupport User Profile, thereby enabling you to submit a service request in minimal time. You will also learn how to enable additional time-saving features, requested by our customers, on the iSupport home page.

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Conversations Healthcare 2012

Conversations 2012

Hold the date for Conversations Healthcare 2012!

Please join Nuance Healthcare for our user conference, Conversations Healthcare 2012, which will be held at the ARIA Resort & Casino in Las Vegas, Nevada, April 22 - 25, 2012.

The event is exclusively for the users of Nuance Healthcare products such as Dictaphone Enterprise Speech System (DESS), Dragon Medical, eScription, iChart, Nuance Transcription Services, PowerScribe, RadCube, RadPort, and Veriphy. We will continue to update you as information becomes available at www.conversations2012.com

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Contacting Support

PowerScribe customers who have an active maintenance contract with Nuance are serviced by a dedicated Healthcare Support team available 24x7x365.

Nuance Healthcare Technical Support
This organization can offer assistance via remote on-line connectivity to your systems. It's available toll-free at 800 833-7776 via our "Say Anything" menu. So Say, "PowerScribe Support" at the prompt.

Or save the call and access Nuance Healthcare's Support Center through our iSupport, internet-based website at https://isupport.nuance.com. If you are not an iSupport subscriber click here to learn more about iSupport and how you may get started.

Click here to navigate to the Nuance Technical Support website for additional details on contacting Veriphy customer support.

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Are you planning an RIS or PACs upgrade anytime soon?
Please contact us by calling our Technical Support Center or by submitting a service request via iSupport so we may better assist you with upcoming changes to your system.

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Nuance Welcomes Your Feedback

We are very much interested in your feedback regarding this eTIPS newsletter. Click here to reply to this email with your comments or suggestions.

If you have any questions regarding the eTIPS content above, please reach out to your account manager for assistance.

We would love to hear your ideas for future eTIPS newsletters. If you have an idea, suggestion or an article you would like included in our eTIPS newsletter, click here to email your idea to our eTIPS editor.

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Thank you for taking time out of your busy workday to allow us this opportunity to keep you informed about Nuance Healthcare Solutions Global Support Services.

Sincerely,

Nuance Healthcare Solutions Global Support Services
Nuance Communications, Inc.

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