eTIPS

Did you know that the PowerScribe 360 Customer System Requirements Guide has been released?

This user guide is a living document, updated often to keep up with current software changes, and is available to our PowerScribe 360 customers. This guide includes information about:

• PowerScribe 360 Customer Support
• An overview of the PowerScribe 360 system
• Health Checks customers should perform on a regular basis
• Client Installation step-by-step instructions
• Client Configuration step-by-step instructions
• and more...

To access and download the PowerScribe 360 Customer System Requirement Guide, login to iSupport and search for solution: 10129 "PowerScribe Operator Manuals." Locate the PowerScribe 360 section and select 889586 "Customer System Requirements." If you are not an iSupport subscriber, click iSupport Timesaver for more information on how you may get started with iSupport. .

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Did you know ACO and LMO processes run periodically to improve recognition accuracy for PowerScribe 360 users?

ACO analyzes a provider’s speech patterns and applies this analysis to the
acoustic model. You can schedule ACO to run weekly, monthly, or at another
interval. ACO runs for a particular provider as soon as the system has collected at least four minutes of dictation audio. At the next scheduled interval, the ACO runs again if the system detects any new audio, regardless of length; the process uses all the accumulated audio. The system repeats this cycle until it has processed five hours of audio for this provider; at that point, one hour of the stored audio is cleared and the collection cycle begins again.

LMO extracts words from signed reports and places them in the language model so as to improve speech recognition. LMO runs as soon as the system has collected at least one hundred characters of a provider’s report text; the process is repeated at the next interval.

ACO and LMO run at the intervals you specify. You can set the intervals for the entire system and for individual users.

The current recommendation for ACO and LMO are as follows:

• ACO: At the system level, schedule the process to run weekly. When the software has accumulated the first five hours of a particular provider's audio, change that provider's schedule to run this process monthly. If your site has more than 100 users, you might want to configure individual providers to run the ACO process monthly after they have accumulated two hours of audio.
  
  
• LMO: At the system level, schedule the process to run daily; this process runs very quickly and does not consume much of the system resources.

For more information about the ACO and LMO processes, login to iSupport and search for solution: 14363 "Recommendations for ACO and LMO configuration." If you are not an iSupport subscribe, click iSupport Timesaver for more information on how you may get started with iSupport.

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What's New

For a complete listing of all updates for all released versions, login to iSupport and search for Solution #10365 What is the current version of PowerScribe and what is new/changed in the version? If you are not an iSupport subscriber, click iSupport Timesaver for information on how to get started with iSupport.

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What's Fixed

To view an expanded What's Fixed listing, by product version, please login to iSupport and search for Solution #13387 "Service Packs Patches and Fixes." If you are not an iSupport subscriber, click iSupport Timesaver for more information.

If you are experiencing one or more of the issues described in the following What's Fixed listing, please submit a service request to Nuance Healthcare Solutions Global Support Services through iSupport or by calling (800) 833-7776.

PowerScribe 360 patch 1 (Version 1.0.1) has been released with the following fixes:

• Corrected an issue where Dragon did not show any error-message during installation from \RadWherePublish\install.bat when Microsoft Offices programs opened (Outlook, Word...). User could not see when Dragon stopped its own installation. However, an error-message existed in log.
• Corrected an issue where users who were using the microphone in toggle on/off mode and dictating into fill in fields with push to transcribe mode, the microphone sometimes locked up.
• Corrected an issue where the Shift+Del combination functioned as delete for both Editor and radiologist.
• Corrected an issue where users could not print reports, unable to load client print control.
• Corrected an issue affecting users who were logged into the Portal as radiologists, reviewing of attachments to reports was not possible.
• Corrected an issue which resulted in a NullReferenceException if you AutoFeed finalized reports (those that request that you create an addendum), opening a final report that has had its audio pre-fetched (bolded in the AutoFeed tab).
• Corrected an issue where some users, specific phrases were not recognized properly, for example ‘lamina hook’ and ‘nerve root’.
• Corrected a Date formatting issue in MMDDYY. Occurred with dictated dates in the following format: ‘December nine oh nine’, i.e., when no comma is specified.

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iSupport is a Proven Timesaver

iSupport is an Internet based support site where you can search our dynamic knowledge base for answers to your questions, access our library of operational manuals and quick reference guides, view the latest product enhancements, and submit online requests for service.

iSupport Knowledge Base Content Update:
A number of important knowledge base articles have been added or reissued with updated information to iSupport, as follows:

• 14406 No audio recording devices installed
• 14405 Loss of Audio on Send to Correction
• 10129 PowerScribe Operator Manuals (reissued 6/30/11)
• 13910 PowerScribe System Specifications (reissued 6/24/11)
• 12300 What Microsoft Security Bulletins Impact Dictaphone Enterprise Speech System (DESS), PowerScribe 360, PowerScribe, and RadWhere Software? (reissued 6/24/11)
• 10129 PowerScribe Operator Manuals (reissued 6/22/11)
• 13387 Service Packs, Patches, and Fixes (reissued 6/20/11)
• 14399 Unable to Load Speech Files or Speech Menu Grayed Out
• 14237 How to Uninstall/Reinstall PowerScribe 360 (reissued 6/15/11)
• 14391 Microphone or Foot Pedal Not Recognized in Windows 7

To see the details of any item on the above listing, simply log in to iSupport and search for the article number that precedes each item.

Getting Started with iSupport:
In order to use the full features of iSupport and/or to submit an online service request you need to be a registered iSupport member. Click Getting Started with iSupport - PowerScribe 360 to see step-by-step instructions on how to register to become an iSupport member.

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Conversations Healthcare 2012

Hold the date for Conversations Healthcare 2012!

Please join Nuance Healthcare for our user conference, Conversations Healthcare 2012, which will be held at the ARIA Resort & Casino in Las Vegas, Nevada, April 22 - 25, 2012.

The event is exclusively for the users of Nuance Healthcare products such as Dictaphone Enterprise Speech System (DESS), Dragon Medical, eScription, iChart, Nuance Transcription Services, PowerScribe, RadCube, RadPort, and Veriphy. We will continue to update you as information becomes available at www.conversations2012.com

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Contacting Support

PowerScribe 360 customers who have an active maintenance contract with Nuance are serviced by a dedicated Healthcare Support team available 24x7x365.

Nuance Healthcare Technical Support
This organization can offer assistance via remote on-line connectivity to your systems. It's available toll-free at 800 833-7776 via our "Say Anything" menu. So Say, "PowerScribe 360 Support" at the prompt.

Or save the call and access Nuance Healthcare's Support Center through our iSupport, Internet-based website at https://isupport.nuance.com. If you are not an iSupport subscriber click here to learn more about iSupport and how you may get started.

Click here to navigate to the Nuance Technical Support website for additional details on contacting PowerScribe 360 customer support.

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Are you planning an RIS or PACs upgrade anytime soon?
Please contact us by calling our Technical Support Center or by submitting a service request via iSupport so we may better assist you with upcoming changes to your system.

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Click here to reply to this email with your comments or suggestions.

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