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March 2011, Volume
3, Number 3 | |
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 Greetings!
Nuance is pleased to present
you with this edition of eTIPS where you find
tips about:
eTIP 1: How a
contributor can be removed from a report while
maintaining an audit trail of events.
eTIP 2: How to make
changes to the anti-virus settings for
proper operation of RadWhere. eTIP 3: How to
resolve an issue where the record button on the
Philips SpeechMike stops
working.
Save
the date for Conversations Healthcare
2012. Click here to navigate to an
article providing more information.
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eTIPS
Did you know that a
contributor can be removed from a report while
maintaining an audit trail of
events?
One way to remove a contributor is
to simply delete the report, but that will also
remove all audit history up to that
point.
Click the play button on the eTIPS
Video image below to view a short demonstration on
how to remove a contributor without losing the
report audit history:
To remove a contributor without
losing the report audit history, perform the
following:
- In the Admin Portal,
pull up the order and
Reset it to
draft.
- Have the provider remove the
contributor via the RadWhere application.
(Insert
Menu→Contributors-select/remove).
The advantage of this procedure is
that all of the audit history for this report is
maintained.
For more information about removing
a contributor without losing audit history, login
to iSupport and search for
solution; 14242 "Removing a
contributor while maintaining an audit
trail." If you are not an iSupport
subscriber, click iSupport Timesaver
for information on how to get
started.
Did
you know changes need to be made to the
default anti-virus settings and file folder
permissions for proper operation of RadWhere?
RadWhere has a few required changes
to the default settings of anti-virus programs and
folder security. Most anti-virus programs
implement a real-time scanning feature that,
unless properly configured, can interfere with the
normal operation of RadWhere and the Dragon speech
engine. The way to prevent interference from the
anti-virus program is to enter exceptions, either
for the file extensions used by RadWhere or the
folders used by RadWhere.
The requirement standards for
using RadWhere states that some changes
be made to the default security on several
folders. Use the information below to set up the
correct antivirus exclusions and permissions.
Exclude the following file folders and/or
file extensions in the anti-virus
applicsdddddddation on the client
workstations:
- (Windows XP)
C:\Documents and Settings\All Users\Application
Data\Nuance folder and all subfolders OR the
extensions: BD, BIN, DAT, DVC, ENH, GSB, GRM,
GRX, INI, LCK, NWV, SIG, SVC, USR, VER, VOC,
WAV, XML
- (Windows 7/Vista)
C:\ProgramData\Nuance folder and all subfolders
OR the extensions: BD, BIN, DAT, DVC, ENH, GSB,
GRM, GRX, INI, LCK, NWV, SIG, SVC, USR, VER,
VOC, WAV, XML
- (Windows XP)
C:\Documents and Settings\<Windows
USER_ID>\Local Settings \Temp folder and
subfolders OR the extension: LOG
- (Windows 7/Vista)
C:\Users\<Windows USER_ID>
\AppData\Local\Temp folder and subfolders OR the
extension: LOG
Include the following Client
Workstation Permissions for all users accessing
RadWhere on the client workstation:
- (Windows XP)
C:\Documents and Settings\All Users\Application
Data\Nuance folder and all subfolders: All users
must have read, write and modify
permissions.
- (Windows 7/Vista)
C:\ProgramData\Nuance folder and all
subfolders: All users must have read, write and
modify permissions.
Note: (Windows
7/Vista) RadWhere/Dragon 9.6 will not run with
elevated privileges. Log in as standard user
after install.
For more information about RadWhere
anti-virus and workstation permissions, login to
iSupport and search for
solution; 13938 "RadWhere Antivirus
Settings and Permissions Requirements."
If you are not an iSupport subscriber, click
iSupport Timesaver
for information on how to get
started.
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top_______________
Did
you know that if the record button on your Philips
SpeechMike™ stops working, it could be due to the
version of the Philips Device Control Center that
is installed?
If
the Philips Device Control is installed on your
workstation, but the record button does not
activate when pressed in RadWhere, this is likely
due to the version of the Philips Device Control
Center software.
Newer versions of the
Philips Device Control Center use different
methods in the driver which are not backward
compatible to how RadWhere communicates with the
SpeechMike.
To correct the problem you will
need to uninstall the current version of the
Philips Device Control Center software (i.e.
versions 2.5 and 2.7). Then install the known-good
Philips Device Control Center version of
2.3.
For more information about Philips
SpeechMike not activating the record control,
login to iSupport and search for solution;
14246 "Philips SpeechMike not activating
Record Control" If you are not an
iSupport subscriber, click iSupport Timesaver for information
on how to get started.
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What's
Fixed
To view an expanded What's
Fixed listing, by product version, please
login to iSupport and search for solution
13387 "Service Packs Patches and
Fixes" If you are not an iSupport
subscriber, click iSupport Timesaver for more
information.
If you are
experiencing one or more of the issues described
in the What's Fixed listing,
please submit a service request to Nuance
Healthcare Solutions Global Support Services
through iSupport or by calling
(800) 833-7776. |
Conversations
Healthcare 2012
Hold the date for
Conversations Healthcare 2012!
Please join Nuance Healthcare for
our user conference, Conversations Healthcare
2012, which will be held at the ARIA Resort & Casino in Las
Vegas, Nevada, April 22 - 25,
2012.
The
event is exclusively for the users of Nuance
Healthcare products such as Dictaphone
Enterprise Speech System (DESS),
Dragon Medical,
eScription,
iChart, Nuance
Transcription Services,
PowerScribe,
RadCube,
RadPort, and
Veriphy. We will continue to
update you as information becomes available at http://www.nuance.com/hc/conversations2012/.
back to
top |
iSupport
Timesaver
iSupport is an
Internet based support site where you can search
our dynamic knowledge base for answers to your
questions, access our library of operational
manuals and quick reference guides, view the
latest product enhancements and fixes,
and submit online requests for service.
iSupport
Content Update
A few important articles have
been reissued with updated information to
iSupport, as follows:
- 14121 eTIPS Newsletter Archive - RadWhere
(reissued 3/3/11)
- 12300 What Microsoft Security Bulletins
Impact Dictaphone Enterprise Speech System
(DESS), PowerScribe and RadWhere Software?
(reissued 2/24/11)
- 14271 Did you how that the macros used at
the RSNA Trade Show are available to import into
RadWhere Version 3?
- 14270 Did you know that the Dragon 9.6 small
word insertion patch is available for RadWhere
3.0 Clients?
- 14269 Did you know that there can be
multiple lines on preliminary and final
signature strings?
- 12960 What is the current version of
RadWhere, RadCube, or RadPort and what is
new/changed in the version? (reissued 2/11/11)
- 13387 Service Packs, Patches, and Fixes
(reissued 2/11/11)
- 12939 RadSuite Operator Manuals (reissued
2/10/11)
Click here to
access Nuance's iSupport website and get detailed
information on how to register and
use iSupport.
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 Contacting
Support
RadWhere customers who
have an active maintenance contract with Nuance
are serviced by a dedicated Healthcare Support
team available 24x7x365.
Nuance Healthcare
Technical Support:This organization
can offer assistance via remote on-line
connectivity to your systems. It's available
toll-free at 800 833-7776 via our
"Say Anything" menu. So Say, " RadWhere
Support" at the prompt. Or save the
call and access our Technical Support Center
through our iSupport, Internet based website, at
https://isupport.nuance.com.
Click
here to navigate to the
Nuance Healthcare Technical
Support website for additional details on
contacting RadWhere Support.
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Nuance
Welcomes Your Feedback
We
are very much interested in your feedback
regarding this eTIPS newsletter. Click here to
reply to this email with your comments or
suggestions.
We would love to hear your
ideas for future eTIPS newsletters. If
you have an idea, suggestion or an article you
would like included in our eTIPS newsletter, click here to
email your idea to our eTIPS editor.
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Thank you for taking time out
of your busy workday to allow us this
opportunity to keep you informed about Nuance
Healthcare Solutions Global Support
Services.
Sincerely,
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Nuance
Healthcare Solutions Global Support
Services
Nuance
Communications, Inc.
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