eTIPS

Did you know there is new HL7 Service Monitor Utility available for PowerScribe site administrators to have more control over the HL7 services?

The new HL7 Sevice Monitor is available for systems running PowerScribe version 5.0.1.7 or greater.

From the PowerScribe homepage, the site administrator has the ability to download and install this utility to their desktop. The utility allows the administrator to connect to the interface box and monitor the service, including the ability to start, stop, and recycle the service.

NOTE: The user login credential must have rights to access the interface box OS Service Control Manager.

For more information about the new HL7 Service Monitor Utility, login to iSupport and search for solution 10129: "PowerScribe Operator Manuals." Click the link related to document 889575: "Customer Technical Administration." If you are not an iSupport subscriber, click iSupport Timesaver for information on how you can get started.

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Did you know there is a new Audit Log Reader tool available for PowerScribe system administrators to view audit logs?

Have you ever wondered who accessed a report? Do you ever need to check on the history of an accession number? Nuance has released an updated and simplified PowerScribe Version 5 audit tool to allow you, as a site administrator, to read the audit logs.

For more information about the new PowerScribe Version 5 audit tool, login to iSupport and search for solution 14692: "How do we review audit logs for PowerScribe v5." If you are not an iSupport subscriber, click iSupport Timesaver for information on how you can get started.

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What's New

For a complete listing of all updates for all released versions, login to iSupport and search for solution 10365: "What is the current version of PowerScribe and what is new/changed in the version?" If you are not an iSupport subscriber, click iSupport Timesaver for information on how to get started with iSupport.

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What's Fixed

Nuance is pleased to announce the release of PowerScribe 5.0.1.7. This release has many enhancements to improve performance in the client and administrator tools. Microsoft® Internet Explorer 9 (IE 9) is supported with this release. Additionally, all of the Crystal reports have been updated resulting into improved performance and more accurate reporting.

To view an expanded What's Fixed listing, by product version, please login to iSupport and search for solution 13387: "Service Packs Patches and Fixes." If you are not an iSupport subscriber, click iSupport Timesaver for more information.

If you are experiencing one or more of the issues described in the What's Fixed listing, please submit a service request to Nuance Healthcare Solutions Global Support Services through iSupport or by calling (800) 833-7776.

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iSupport is a Proven Timesaver

iSupport is an Internet based support site where you can search our dynamic knowledge base for answers to your questions, access our library of operational manuals and quick reference guides, view the latest product enhancements, and submit online requests for service.

iSupport Knowledge Base Content Update:
A number of important knowledge base articles have been added or reissued with updated information to iSupport, as follows:

• 12300 What Microsoft Security Bulletins Impact Dictaphone Enterprise Speech System (DESS), PowerScribe 360, PowerScribe, and RadWhere Software? (reissued 3/13/12)
• 14708 Interface loses connection to SQL
• 10365 What is the current version of PowerScribe Workstation software and what is new/changed in the version? (reissued 3/8/12)
• 13387 Service Packs, Patches, and Fixes (reissued 3/8/12)
• 10129 PowerScribe Operator Manuals (reissued 3/8/12)
• 14417 eTIPS Video Library for PowerScribe (reissued 1/25/12)
• 14119 eTIPS Newsletter Archive - PowerScribe (reissued 1/25/12)
• 14699 Did you know there is a Customer Technical Administration guide to aid administrators with setup, maintenance, troubleshooting and optimization features?
• 14698 Did you know you can streamline the list of shortcuts presented to the Radiologists by filtering shortcuts by modality?
• 14649 When dictating year Getting 1912 rather than 2012 (reissued 3/6/12)
• 14692 How do we review Audit Logs for PowerScribe V5

To see the details of any item on the above listing, simply log in to iSupport and search for the article number that precedes each item.

Getting Started with iSupport:
In order to use the full features of iSupport and/or to submit an online service request you need to be a registered iSupport member. Click Getting Started with iSupport to see step-by-step instructions on how to register to become an iSupport member. You will also learn how to access and log into iSupport, configure your iSupport profile, search our knowledge base for solutions, manuals and quick reference materials, and how to use iSupport to submit a request for service.

Optimize Your iSupport Profile
If you're already an iSupport subscriber, you may want to consider accessing the Getting Started with iSupport link, above, and view the instructions. There is valuable information that will help you optimize your iSupport User Profile, thereby enabling you to submit a service request in minimal time. You will also learn how to enable additional time-saving features, requested by our customers, on the iSupport home page.

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Contacting Support

PowerScribe customers who have an active maintenance contract with Nuance are serviced by a dedicated Healthcare Support team available 24x7x365.

Nuance Healthcare Technical Support
This organization can offer assistance via remote on-line connectivity to your systems. It's available toll-free at 800 833-7776 via our "Say Anything" menu. So Say, "PowerScribe Support" at the prompt.

Or save the call and access Nuance Healthcare's Support Center through our iSupport, Internet-based website at https://isupport.nuance.com. If you are not an iSupport subscriber click here to learn more about iSupport and how you may get started.

Click here to navigate to the Nuance Technical Support website for additional details on contacting Dictaphone Enterprise Speech Systems customer support.

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Are you planning an RIS or PACs upgrade anytime soon?
Please contact us by calling our Technical Support Center or by submitting a service request via iSupport so we may better assist you with upcoming changes to your system.

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We are very much interested in your feedback regarding this eTIPS newsletter.
Click here to reply to this email with your comments or suggestions.

We would love to hear your ideas for future eTIPS newsletters. If you have an idea, suggestion or an article you would like included in our eTIPS newsletter, click here to email your idea to our eTIPS editor.

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