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PowerScribe®

eTIPS Logo

September 2012, Volume 4, Number 9

Greetings!

Nuance is pleased to present you with this edition of eTIPS where you will find tips about:

    eTIP 1: Automatically populating a report with a shortcut.

    eTIP 2: How to address a PowerMic issue when an error occurs.

    eTIP 3: The impact bandwidth has on PowerScribe performance.

eTIPSeTIPS

Did you know you could automatically populate a report with a shortcut?

When using a voice shortcut to fill in a template and/or boilerplate, there is a method to auto-import a shortcut, eliminating the need to use the mouse or say the shortcut name.

This is accomplished by using PowerNormals, which are available in all supported versions of PowerScribe. Each PowerNormal requires a RIS procedure code or list of procedure codes that identify the type(s) of study that use the PowerNormal. After initiating the report, dictate "PowerScribe Normal" or "Dictaphone Normal" to load the default shortcut tied to the current procedure. There is no need to remember the name of the Shortcut or use the mouse.

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Did you know a PowerMic might not be bad when an error occurs?

When a user has trouble tuning a microphone or gets a message stating the microphone is disconnected, the problem may not be the microphone itself. There are many components involved in recording your voice dictation and you should start your troubleshooting effort by reconnecting the microphone. Then, disconnect the microphone and take it to another workstation. If it works, the issue is not with the microphone itself.

Other things to consider include; is the onboard sound enabled, is the anti-virus application configured to Nuance's recommended settings, and are there a driver issues? If you unable to resolve the issue, contact Nuance's technical support team to assist you with troubleshooting before sending the PowerMic in for repair or replacement.

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Did you know bandwidth has an impact on PowerScribe performance?

PowerScribe is designed for use in a high volume environment using a local network configured for 10BASE-T or greater transmission speeds. The minimum recommended speed is 100 Mbps. Users should be aware that network traffic from other applications affects the performance of the PowerScribe Workstation. This should be taken into account when planning your implementation. As PowerScribe Workstation is a web-based application, it does allow Users to connect to the system from remote locations. Users may want to login into the system from home or other office locations. PowerScribe Workstation does not prevent users from doing this, assuming they have secure access into their corporate network.

Nuance recommends a broadband-type connection at a minimum. Even in these situations, network bandwidth may vary, depending on the ISP, or general network traffic. When Radiologists log into PowerScribe Workstation for the first time, they must download about 30 MB of language model files. On a broadband connection, this may take five to ten minutes. Once this is completed, only incremental language model updates will occur. Users should be made aware that their dictated audio files are always uploaded and downloaded from the file server. Audio files are about 1 MB per minute of dictation. On a broadband connection, one minute of audio will take about 5-15 seconds to download.

To test bandwidth or throughput, the end User/Administrator can use the PowerScribe bandwidth tool. A result of less than 586 kbps will not provide adequate performance for most Users. A result of approximately 586 kbps will provide for a response time of about 10 seconds when signing or starting new reports. Values above 586 kbps will provide for faster performance as the value is higher.

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iSupportWhat's New

For a complete listing of all updates for all released versions, login to iSupport and search for solution 10365 "What is the current version of PowerScribe and what is new/changed in the version?" If you are not an iSupport subscriber, click iSupport Timesaver for information and learn how you may get started.

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iSupportWhat's Fixed

To view an expanded What's Fixed listing, by product version, please login to iSupport and search for solution 13387 "Service Packs Patches and Fixes." If you are not an iSupport subscriber, click iSupport Timesaver for more information and learn how you may get started.

If you are experiencing one or more of the issues described in the What's Fixed listing, please submit a service request to Nuance Healthcare Solutions Global Support Services through iSupport or by calling (800) 833-7776.

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iSupportiSupport is a Proven Timesaver

iSupport is an Internet based support site where you can search our dynamic knowledge base for answers to your questions, access our library of operational manuals and quick reference guides, view the latest product enhancements, and submit online requests for service.

iSupport Knowledge Base Content Update:
A number of important knowledge base articles have been added or reissued with updated information to iSupport, as follows:

  • 14916 Poor recognition and volume level of playback is too low on PowerMic II
  • 14893 Blank Report Listed in Report Manager when searching for "<no" in Patient Last Name (reissued 8/27/12)
  • 14119 eTIPS Newsletter Archive - PowerScribe (reissued 8/27/12)
  • 14912 There are parameter settings you can adjust to more efficiently extract eXposure® Radimetrics information
  • 14911 There are specific purge settings that directly impact system performance for Radiologists
  • 14910 Cleaning up the Word List helps improve recognition accuracy and system performance
  • 14901 First letter in sentence following FINDINGS: section isn't getting capitalized
  • 12300 What Microsoft Security Bulletins Impact Dictaphone Enterprise Speech System (DESS), PowerScribe 360, PowerScribe, and RadWhere Software? (reissued 8/21/ 12)
  • 14686 PowerScribe 360 Operator Manuals (reissued 8/20/12)
  • 14894 Radiologist Expectations
  • 14782 What is the current version of PowerScribe 360 software and what is new/changed in the version? (reissued 8/16/12)
  • 13387 Service Packs, Patches, and Fixes (reissued 8/16/12)
  • 14182 PowerScribe 360 Checkout Procedure (for FSEs) and Client Workstation Checkout Procedure (for Customers) (reissued 8/16/12)
  • 14183 PowerScribe 360 Antivirus Settings and Permissions Requirements (reissued 8/7/12)

To see the details of any item on the above listing, simply log in to iSupport and search for the article number that precedes each item.

Getting Started with iSupport
Registered iSupport members are able to use the full features of iSupport and submit online service requests. Click Getting Started with iSupport to see instructions on how to register to become an iSupport member. You will also learn how to access and log into iSupport, configure your iSupport profile, search our knowledge base for solutions, manuals and quick reference materials, and how to use iSupport to submit a request for service.

Optimize Your iSupport Profile
If you are already an iSupport subscriber, you may want to consider accessing the Getting Started with iSupport link above and view the instructions. There is valuable information that will help you optimize your iSupport User Profile, thereby enabling you to submit a service request in minimal time. You will also learn how to enable additional timesaving features, requested by our customers, on the iSupport home page.

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Contacting Support

A dedicated Healthcare Support team is available 24x7x365 to service PowerScribe customers who have an active maintenance contract with Nuance.

Nuance Healthcare Technical Support
This organization can offer assistance via remote on-line connectivity to your systems. It's available toll-free at 800 833-7776 via our "Say Anything" menu. So Say, "PowerScribe Support" at the prompt.

On the other hand, save the call and access Nuance Healthcare's Support Center through our iSupport, Internet-based website at https://isupport.nuance.com. If you are not an iSupport subscriber, click here for more information and learn how you may get started.

Additional information about how to contact Nuance's PowerScribe customer support team is available at Nuance's Technical Support website at http://www.nuance.com/support/powerscribe/index.htm.

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Are you planning an RIS or PACs upgrade anytime soon?
Please contact us by calling our Technical Support Center or by submitting a service request via iSupport so we may better assist you with upcoming changes to your system.

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Click here to reply to this email with your comments or suggestions.

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Thank you for taking time out of your busy workday to allow us this opportunity to keep you informed about Nuance Healthcare Solutions Global Support Services.

Sincerely,

Nuance Healthcare Solutions Global Support Services
Nuance Communications, Inc.

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