eTIPS

Did you know an Ordering Clinician could listen to multiple Critical Results messages in a single call?

If a PowerScribe 360 | Critical Results (PS360|CR) Ordering Clinician uses his "OC Pin" when calling into messages, and he has multiple messages open, the Ordering Clinician will hear, "There are "X" number of open messages." At this point, the first message will play. Once the Ordering Clinician presses "1" to close the first message, the system will automatically move to the next message and so on.

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Did you know the PowerScribe 360 | Critical Results ID for a Radiologist and an Ordering Clinician are located in two different locations?

When attempting to locate the PowerScribe 360 | Critical Results (PS360|CR) ID for a Radiologist or Ordering Clinician, it is important to know both are found in different locations.

The following describes how to locate the PS360|CR ID for both Radiologists and Ordering Clinicians.

Locating a PS360|CR ID for a Radiologist:

1. Log in to the PowerScribe 360 | Critical Results Website.
2. Hover over the Tools tab.
3. Click Group Maintenance.
4. In the bottom section titled Subscribers/Specialist, select the proper Specialist a.k.a. radiologist.
5. Once you click on the required radiologist, the PS360|CR ID will be located above the First Name field.

Locating a PS360|CR ID for an Ordering Clinician:

1. Log in to the PowerScribe 360 | Critical Results Website.
2. Click on the Directory tab.
3. Enter the name of the desired physician in the Search field.
4. Click on the physicians name when it is populated.
5. The PS360|CR ID will be located above the First Name field.

When adding a new Ordering Clinician profile in PS360|CR. the ID will not be assigned until you click Save. Upon clicking Save, you will be returned to the Directory search page and will need to locate the new profile as instructed above beginning with Step 3.

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Did you know Radiologists have the ability to monitor Critical Results messages they created?

In addition to calling PowerScribe 360 | Critical Results (PS360|CR) support at
866-256-3178 for assistance, Radiologists have the ability to monitor all of the messages they have created via PS360|CR Desktop. This is an independent desktop application separate from the integrated version which is launched from within the PowerScribe 360 | Reporting application.

Both the integrated and desktop version allow Radiologists to create messages and monitor messages. In addition, the PS360|CR Desktop application allow Radiologists to mark messages received, if needed, and to view active physicians available in their group's PS360|CR directory.

PowerScribe users must install the latest version of PS360|CR Desktop if it is to be used on the same workstation as PowerScribe 360. Previous versions of PS360|CR Desktop will not run and may cause additional complications.

To confirm the version installed, launch the PS360|CR Desktop. The version will be displayed on the top right corner of the login screen.

The most recent PS360|CR Desktop is available for download via the PS360|CR Web website https://veriphy.vocada.com/Veriphy/Login.aspx.
Select “Downloads” from the “Tools” tab. 

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What's New

For a complete listing of all updates for all released versions, login to iSupport and search for solution 14071 "What is the current version of PowerScribe 360 | Critical Results and what is new/changed in the version? If you are not an iSupport subscriber, click iSupport Timesaver for more information and learn how you may get started.

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iSupport is a Proven Timesaver

iSupport is an Internet based support site where you can search our dynamic knowledge base for answers to your questions, access our library of operational manuals and quick reference guides, view the latest product enhancements, and submit online requests for service.

iSupport Knowledge Base Content Update:
A number of important knowledge base articles have been added or reissued with updated information to iSupport, as follows:

• 15143 Web Admin Reports
• 12300 What Microsoft Security Bulletins Impact Dictaphone Enterprise Speech System (DESS), PowerScribe 360, PowerScribe, and RadWhere Software? (reissued 11/26/12)
• 15099 Submitting a PS 360 | Critical Results Enhancement Request via iSupport

To see the details of any item on the above listing, simply log in to iSupport and search for the article number that precedes each item.

Getting Started with iSupport
Registered iSupport members are able to use the full features of iSupport and submit online service requests. Click Getting Started with iSupport to see instructions on how to register to become an iSupport member. You will also learn how to access and log into iSupport, configure your iSupport profile, search our knowledge base for solutions, manuals and quick reference materials, and how to use iSupport to submit a request for service.

Optimize Your iSupport Profile
If you are already an iSupport subscriber, you may want to consider accessing the Getting Started with iSupport link above and view the instructions. There is valuable information that will help you optimize your iSupport User Profile, thereby enabling you to submit a service request in minimal time. You will also learn how to enable additional timesaving features, requested by our customers, on the iSupport home page.

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Contacting Support

Please call 1-866-256-3178 to contact Customer Support on the PowerScribe 360 | Critical Results CTRM system by Nuance. The customer support center is staffed 24-hours a day, 7-days a week to provide assistance on PowerScribe 360 | Critical Results message retrieval operations, message monitoring and profile updates. In addition, you may email Ordering Clinician profiles and device updates to the customer support team at VeriphyData@Nuance.com.

On the other hand, save the call and access Nuance Healthcare's Support Center through our iSupport, internet-based website at https://isupport.nuance.com to view knowledge base solutions or to open a service request for non-urgent/critical issues. If you are not an iSupport subscriber, click here for more information and learn how you may get started.

Additional information about how to contact Nuance's PowerScribe 360 | Critical Results customer support team is available at Nuance's Technical Support website at http://www.nuance.com/support/powerscribe-360-critcal-results/index.htm.

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