eTIPS

Did you know providers are able to create AutoText to insert standard content into the body of a report?

AutoText is a feature of PowerScribe 360 | Reporting enabling providers to save considerable time by eliminating the need to dictate standard content repeatedly.

The AutoText feature allows a provider to insert standard text directly into a report during report creation. The AutoText may also include fill-in fields permitting the provider to jump to specific areas of the inserted text and dictate additional content or select content from a predefined pick list.

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Did you know providers are able to remove unwanted dictation by using a voice command instead of using the mouse to highlight and delete?

A provider is dictating a report and would like to remove a mistake made in the last phrase dictated. The provider can simply say, “Scratch That,” and the system will remove the last phrase or it will replace the former text if the dictation was a replacement. If the provider says, "scratch that" again, the system will remove the prior dictated phrase.

The image below shows an example of an unwanted dictated phrase.

Using the voice command, "Scratch That," will remove the unwanted text from the report, as shown below.

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Did you know when configuring the “Final Report Edit Grace Period” setting you will need to ensure the “Final Report Transmit Grace Period” setting exceeds it?

Please contact Support for information on this subject. (revised 8/13/12)

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Did you know iSupport now includes two new groups on the home page to provide iSupport subscribers quick access to the eTIPS Newsletter Archives and the eTIPS subscription page?

iSupport was recently upgraded to include two new groups to the home page including a "Healthcare eTIPS Newsletter" group and an "eTIPS Newsletter Archives" group. These new groups were added for our iSupport subscribers to have quick and easy access to all eTIPS content.

The iSupport home page is the first page seen after logging into iSupport. Near the bottom left there is a new group labeled "eTIPS Newsletters Archives." This group contains links to all six eTIPS newsletter archives pages. Clicking one of these links will take you to a solution housing links to all eTIPS newsletters that have been distributed for that specific product. This solution also provides article titles for each eTIPS article included in the archived newsletters.

On the top right there is a new group labeled "Healthcare eTIPS Newsletters." This group provides a link directly to the eTIPS Newsletters Subscription page where you can subscribe yourself or your colleagues to any of the six eTIPS newsletters, modify your current subscription to add or remove an eTIPS Newsletters, or to unsubscribe to eTIPS Newsletters altogether.

Adding any of the six eTIPS Newsletter Archives solutions to the Quick Links group on your home page, shown in the image above circled on the right, will allow you to be notified, by email, when a new eTIPS Newsletter issue has been archived and made available in iSupport. To add an eTIPS Newsletters Archives link to your "Quick Links" group, simply click one of the eTIPS Newsletters Archives links, found on the bottom left of the home page, to open the solution. When the solution is open, click the "Add to Quick Links" button, found at the top or bottom right of the solution, to save the article link to the "Quick Links" group on your home page.

If you would like to view the new iSupport home page and perhaps add the eTIPS Newsletters Archives link to the Quick Links group on your home page, click iSupport and login with your iSupport User ID and Password. If you are not an iSupport subscriber, click iSupport timesaver for more information on how to get started with iSupport.

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What's New

For a complete listing of all updates for all released versions, login to iSupport and search for solution 14782: What is the current version of PowerScribe 360 and what is new/changed in the version? Click the link related to document: L-3398-001 - Initial Release v1.1. If you are not an iSupport subscriber, click iSupport Timesaver for information on how to get started with iSupport.

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What's Fixed

The following contains highlights of issues that have been addressed in recent updates to the PowerScribe 360 | Reporting system. To view an expanded What's Fixed listing, by product version, please login to iSupport and search for solution: 14782: What is the current version of PowerScribe 360 and what is new / changed in the version. Click the document link related to: Description of Patches and Fixes. If you are not an iSupport subscriber, click iSupport Timesaver for more information.

PowerScribe 360 | Reporting v1.1 Highlights:

• Corrected an issue in the portal where a user would multi-select items and if the last page contained one item, all items in the list are selected.
• Corrected an issue where CTRL+C and CTRL+INSERT did not function when editing a report in the portal.
• Corrected an issue in the PS 360 client where some users could not use the trigger word "Macro" to activate an Autotext.
• Addressed an issue in the PS 360 client where users were asked to re-enroll when logging into a machine without a microphone.
• Corrected an issue in the PS 360 client where a user using a PowerMic II would be prompted for the Gain Wizard if the Workstation was previously loaded with a Philips Speechmic.
• Corrected an issue in the PS 360 client where the PowerMic II scan did not work properly when the Deadman play audio value was set in preferences.
• Corrected an issue in the PS 360 Reports where the "Editor Productivity Summary" was showing incorrect data when using the show details option.
• Corrected an issue in PS 360 Reports where "TAT - Summary Author order to signature" showed incorrect data for fellow users.

If you are experiencing one or more of the issues described in the What's Fixed listing, please submit a service request to Nuance Healthcare Solutions Global Support Services through iSupport or by calling (800) 833-7776.

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iSupport is a Proven Timesaver

iSupport is an Internet based support site where you can search our dynamic knowledge base for answers to your questions, access our library of operational manuals and quick reference guides, view the latest product enhancements, and submit online requests for service.

iSupport Knowledge Base Content Update:
A number of important knowledge base articles have been added or reissued with updated information to iSupport, as follows:

• 14183 PowerScribe 360 Antivirus Settings and Permissions Requirements (reissued 4/26/12)
• 14768 How to correctly configure the "Final Report Edit Grace Period" and "Final Report Transmit Grace Period" settings
• 14767 How to remove unwanted dictation by using a voice command instead of using the mouse to highlight and delete
• 14766 How to create and use AutoText to insert standard text into the body of a report
• 4421 eTIPS Video Library for PowerScribe 360 | Reporting
• 14415 eTIPS Newsletter Archive - PowerScribe 360 | Reporting (reissued 4/25/12)
• 14406 No audio recording devices installed (reissued 4/24/12)
• 14686 PowerScribe 360 Operator Manuals (reissued 4/23/12) Entitled Customer
• 12300 What Microsoft Security Bulletins Impact Dictaphone Enterprise Speech System (DESS), PowerScribe 360, PowerScribe, and RadWhere Software? (reissued 4/17/12)
• 13387 Service Packs, Patches, and Fixes (reissued 4/3/12)
• 14415 eTIPS Newsletter Archive - PowerScribe 360 | Reporting (reissued 3/29/12)
• 14721 How can Site Admin tell if the Speech Utility Server (SUS) is working properly

To see the details of any item on the above listing, simply log in to iSupport and search for the article number that precedes each item.

Getting Started with iSupport:
You need to be a registered iSupport member in order to use the full features of iSupport and/or to submit an online service request . Click Getting Started with iSupport for access to step-by-step instructions on how to register to become an iSupport member.

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Contacting Support

PowerScribe 360 | Reporting customers who have an active maintenance contract with Nuance are serviced by a dedicated Healthcare Support team available 24x7x365.

Nuance Healthcare Technical Support
This organization can offer assistance via remote on-line connectivity to your systems. It's available toll-free at
800 833-7776 via our "Say Anything" menu. So, say, "PowerScribe 360 Reporting Support" at the prompt.

Or, save the call and access Nuance Healthcare's Support Center through our iSupport, Internet-based website at https://isupport.nuance.com. If you are not an iSupport subscriber click here to learn more about iSupport and how you may get started.

Click here to navigate to the Nuance Technical Support website for additional details on contacting PowerScribe 360 customer support.

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Are you planning an RIS or PACs upgrade anytime soon?
Please contact us by calling our Technical Support Center or by submitting a service request via iSupport so we may better assist you with upcoming changes to your system.

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Nuance Welcomes Your Feedback

We are very much interested in your feedback regarding this eTIPS newsletter.
Click here to reply to this email with your comments or suggestions.

We would love to hear your ideas for future eTIPS newsletters. If you have an idea, suggestion or an article you would like included in our eTIPS newsletter, click here to email your idea to our eTIPS editor.

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