eTIPS

Did you know the meaning of the different font and font colors found in the RadWhere Admin Portal Preferences pages?

In the RadWhere Portal, there are many different fonts and font colors, all of which indicate different things.

• The colored bullets represent the type of preference.
  • Blue for System
  • Red for Site,
  • Green for Account level preferences
• The green text within brackets, found on the right, indicates the default setting for the preference.
• Bolded preference text indicates that the set preference varies from the default.

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Did you know you could help your remote users save time on report sign by disabling the save audio with report option?

The speed at which a user signs a report can increase significantly by unchecking the Save Audio with Report option for the user. This preference can be changed by the user in the RadWhere Client or by the RadWhere administrator by using the RadWhere Admin Portal.

Please Note: This option should only be unchecked if the site administrator does not listen to audio from the RadWhere Portal regularly. This setting will not affect the reports sent to editors for correction, which will always include the audio file by default.

Perform the following in the RadWhere Client to disable the "Save audio with report" function:

1. Have the RadWhere user login to the RadWhere Client application.
2. In the RadWhere Client, go to Tools>Preferences.

   

3. Click the Dictation option, found on the left.
4. Uncheck the Save Audio with Report option, found on the right.

TIP: In the RadWhere Portal, navigate to Setup>Accounts and find the user. Click on Preferences and click the Dictation tab. Uncheck the Save audio with Report option.

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Did you know adding punctuation to the AutoCorrect menu may cause it to function improperly?

In the RadWhere client, users have the ability to automatically replace words with other words. This can be useful for words like Impression in that users always want it to be capitalized. This word "Impression" can automatically be replaced by IMPRESSION.

Perform the following to access the AutoCorrect feature in the RadWhere client.

1. Login to the RadWhere client.
2. Navigate to Tools>Preferences.
3. Select the AutoCorrect option, found on the left..



4. On the right side, enter the word to be replaced in the Replace section. Next, enter the word that will replace it in the With section

The image above shows the word "Impression" in the Replace word section and "IMPRESSION" in the With word section. With this setting, when the author dictates "impression" the system will show the word "IMPRESSION." However, if Impression: is entered in the Replace or With area, AutoCorrect with not replace the phrase. For AutoCorrect to function properly, all punctuation must be removed.

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What's New

For a complete listing of all updates for all released versions, login to iSupport and search for solution 12960 "What is the current version of RadWhere, RadCube, or RadPort and what is new/changed in the version?" If you are not an iSupport subscriber, click iSupport Timesaver for more information and learn how you may get started.

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What's Fixed

To view an expanded What's Fixed listing, by product version, please login to iSupport and search for solution 13387 "Service Packs Patches and Fixes." If you are not an iSupport subscriber, click iSupport Timesaver for more information and learn how you may get started.

If you are experiencing one or more of the issues described in the What's Fixed listing, please submit a service request to Nuance Healthcare Solutions Global Support Services through iSupport or by calling (800) 833-7776.

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iSupport is a Proven Timesaver

iSupport is an Internet based support site where you can search our dynamic knowledge base for answers to your questions, access our library of operational manuals and quick reference guides, view the latest product enhancements, and submit online requests for service.

iSupport Knowledge Base Content Update:
A number of important knowledge base articles have been added or reissued with updated information to iSupport, as follows:

• 14121 eTIPS Newsletter Archive - RadWhere (reissued 8/27/12)
• 14915 Radiologists can enter custom field data in the client to be sent to the RIS via HL7 Message
• 14914 Radiologists can populate a report with information sent from the RIS via an HL7 message
• 14913 Radiologists can electronically sign reports by using the RadWhere Admin Portal
• 12300 What Microsoft Security Bulletins Impact Dictaphone Enterprise Speech System (DESS), PowerScribe 360, PowerScribe, and RadWhere Software? (reissued 8/21/12)

To see the details of any item on the above listing, simply log in to iSupport and search for the article number that precedes each item.

Getting Started with iSupport
Registered iSupport members are able to use the full features of iSupport and submit online service requests. Click Getting Started with iSupport to see instructions on how to register to become an iSupport member. You will also learn how to access and log into iSupport, configure your iSupport profile, search our knowledge base for solutions, manuals and quick reference materials, and how to use iSupport to submit a request for service.

Optimize Your iSupport Profile
If you are already an iSupport subscriber, you may want to consider accessing the Getting Started with iSupport link above and view the instructions. There is valuable information that will help you optimize your iSupport User Profile, thereby enabling you to submit a service request in minimal time. You will also learn how to enable additional timesaving features, requested by our customers, on the iSupport home page.

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Contacting Support

A dedicated Healthcare Support team is available 24x7x365 to service RadWhere customers who have an active maintenance contract with Nuance.

Nuance Healthcare Technical Support
This organization can offer assistance via remote on-line connectivity to your systems. It is available toll-free at 800 833-7776 via our "Say Anything" menu. So, say, "RadWhere Support" at the prompt.

On the other hand, save the call and access Nuance Healthcare's Support Center through our iSupport, Internet-based website at https://isupport.nuance.com. If you are not an iSupport subscriber, click here for more information and learn how you may get started.

Additional information about how to contact Nuance's RadWhere customer support team is available at Nuance's Technical Support website at http://www.nuance.com/support/radsuite/.

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Click here to reply to this email with your comments or suggestions.

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click here to email your idea to our eTIPS editor.

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