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May 2013, Volume 5, Number 5

Greetings!

Nuance is pleased to present you with this edition of eTIPS where you will find tips about:

eTIP 1: Adding location information to PowerScribe reports.

eTIP 2: Disabling the mouse function on the PowerMic II.

eTIP 3: Considerations for cleaning up the Word List to help improve system performance and recognition accuracy.

eTIPSeTIPS

Did you know you could add location information to PowerScribe Reports?

CMS, Medicare and Medicaid require, for billing, the location of where the report was read. There are several options available in PowerScribe to fulfill this requirement including:

  • Use a fill-in field with a default value.
  • Include workstation name in the HL7 message.
  • Add workstation name to bottom of report.
  • Extract Fill-in field data and add to HL7 result.

NOTE: Options listed above in bold text are chargeable options.

Click the play button on the following eTIPS video for additional information about the options listed above.

eTIPS Video

For more information about adding location to reports, log in to iSupport and search for solution: 15247 "Adding location data to a report." If you are not an iSupport subscriber, click iSupport Timesaver for information about how you may get started with iSupport.

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Did you know the mouse function on the PowerMic II can be disabled?

The mouse functionality on the PowerMic II can be disabled by accessing the Mouse settings in the control panel on your PC. Once disabled, buttons to the left and right of the pointing device along with the trigger button on the backside of the PowerMic II will no longer work. The scan button and the buttons on the top half of the PowerMic II are not affected by disabling the Mouse.

Perform the following to disable the Mouse function on the PowerMic II:

  1. On the task bar, click the start button and select Control Panel,
  2. Double-click the Mouse icon to open the Mouse Properties dialog box.
  3. Click the Hardware tab.
  4. In the Devices area, click HID-compliant mouse so it is highlighted
  5. Click the Properties button to open the HID-compliant mouse Properties dialog box.
  6. Perform one of the following based on your operating system:
    • Windows XP users: On the General tab in the Device Usage area, click the drop down box and select Do not use this device (disable).
    • Windows 7 users: From the HD-compliant mouse Properties dialog, click the Driver tab. On the Driver tab, click the Disable button, and then choose Yes to accept the change.
  7. Click the OK button to save the change and return to the Mouse Properties dialog box.
  8. Click OK to save and exit.

For more detailed instructions on how to disable the mouse functions on the PowerMic II, log into iSupport and search for solution 12883: "How to disable Mouse functions on the PowerMic II." If you are not an iSupport subscriber, click iSupport Timesaver for information about how to get started with iSupport.

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Did you know cleaning up the Word List helps improve recognition accuracy and system performance?

Errors in the PowerScribe word list will greatly impact the users' recognition accuracy and system performance. Accidentally adding misspelled words, choosing an incorrect word type, i.e. Jamieson categorized as general instead of a name, incorrect formatting, etc., will impact the recognition accuracy. Thereby, lowering system performance. It is important to maintain a clean word list to help keep your PowerScribe system at an optimal level of performance.

Nuance recommends taking the following into consideration when cleaning up the word list:

  1. Do not change the state of the words entered by the users. Leave them as is. The System sets them when a user adds the words via training or spell checker.
  2. Delete words assigned to system.
  3. Delete trained words assigned to system.
  4. Add headings at system level.
  5. Delete headings owned by users.
  6. Review trained words owned by Dictators.
    1. All trained words should be in Auto.
    2. Delete trained words that are a single syllable by themselves.
    3. Delete trained words that are capitalized, except for proper names (e.g., names of Doctors).
    4. Delete trained words that have punctuation, except for names of Doctors.
    5. Have the users retrain words that were removed due to improper format or spelling.

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iSupportWhat's New

For a complete listing of all updates for all released versions, login to iSupport and search for solution 10365: What is the current version of PowerScribe Workstation software and what is new / changed in the version?

If you are not an iSupport subscriber, click iSupport Timesaver for information about how you may get started.

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Fixed ImageWhat's Fixed

To view an expanded What's Fixed listing, by product version, please login to iSupport and search for solution 13387 "Service Packs Patches and Fixes." If you are not an iSupport subscriber, click iSupport Timesaver for information about how you may get started.

If you are experiencing one or more of the issues described in the What's Fixed listing, please submit a service request to Nuance Healthcare Solutions Global Support Services through iSupport or by calling (800) 833-7776.

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iSupportiSupport is a Proven Timesaver

iSupport is an Internet based support site where you can search our dynamic knowledge base for answers to your questions, access our library of operational manuals and quick reference guides, view the latest product enhancements, and submit online requests for service.

iSupport Knowledge Base Content Update:
A number of important knowledge base articles have been added or reissued with updated information to iSupport, as follows:

  • 12300 What Microsoft Security Bulletins Impact Dictaphone Enterprise Speech System (DESS), PowerScribe 360, PowerScribe, and RadWhere Software? (reissued 5/15/13)
  • 15874 Addressing Recognition Issues in PS V5
  • 10082 Suggestions for Better Dictation using Speech Recognition (reissued 5/15/13)
  • 14424 How to address recognition issues with PowerScribe V5.x (reissued 5/14/13)

To see the details of any item on the above listing, simply log in to iSupport and search for the article number that precedes each item.

Getting Started with iSupport
Registered iSupport members are able to use the full features of iSupport and submit online service requests. Click Getting Started with iSupport to view instructions on how to register to become an iSupport member. You will also learn how to access and log into iSupport, configure your iSupport profile, search our knowledge base for solutions, manuals and quick reference materials, and how to use iSupport to submit a request for service.

Optimize Your iSupport Profile
If you are already an iSupport subscriber, you may want to consider accessing the Getting Started with iSupport link above and view the instructions. There is valuable information that will help you optimize your iSupport User Profile, thereby enabling you to submit a service request in minimal time. You will also learn how to enable additional timesaving features, requested by our customers, on the iSupport home page.

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Contact SupportContacting Support

A dedicated Nuance Healthcare Technical Support team, available 24x7x365, services our PowerScribe for Radiology customers who have an active maintenance contract with Nuance.

Nuance Healthcare Technical Support
This team can offer assistance via remote on-line connectivity to your systems, and it is available toll-free 800 833-7776 via our "Say Anything" menu. So, at the prompt, simply say: PowerScribe for Radiology Support.

On the other hand, save the call and access Nuance Healthcare's Support Center through our iSupport, Internet-based website at https://isupport.nuance.com. If you are not an iSupport subscriber, click iSupport Timesaver for information about how you may get started.

Additional information about how to contact Nuance's PowerScribe for Radiology customer support team is available at the following Nuance Technical Support website:

http://www.nuance.com/support/powerscribe/index.htm/index.htm

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Thank you for taking time out of your busy workday to allow us this opportunity to keep you informed about Nuance Healthcare Solutions Global Support Services.

Sincerely,

Nuance Healthcare Solutions Global Support Services
Nuance Communications, Inc.

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