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Did you know about the important changes to DMNE software downloads?
 The following Dragon Medical Network Edition (DMNE) server software downloads are available for DMNE on-premise customers and include the Nuance Management Server (NMS 5.x) software.
Going forward, only the server SDK Client software will continue to be packaged with DMNE software releases. Instead, the Nuance Management Server (NMS) software, PO Server-related software, and Speech Node Server software, will be packaged with the NMS releases beginning with DMNE, version 2.5.1.
These NMS 5.x builds below are now posted for entitled customers to download from the new DMNE Server NMS 5.x Downloads section, also within iSupport:
Software downloads for Dragon Medical Enterprise Edition (DMEE) and Retail Edition have moved to iSupport:
Solution #17343 - Legacy DMEE and Retail Edition Software Downloads
Conditional DMNE software has been removed from iSupport solution 14274 and is now posted for download by Nuance personnel at iSupport:
Solution #17323 - INTERNAL: Conditional DMNE Software Downloads
To learn more and to keep current with any changes to this topic, log in to iSupport and search for solution 14274: DMNE Software Downloads.
To save this solution as a Quick Link on the iSupport home page, click the Add To Quick Links button found on the upper-right of this, or any, iSupport solution.
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Did you know the status of the iSupport customer support portal since the upgrade?
As of May 24th, 2016, the Nuance iSupport customer support portal has been upgraded
to provide users with a new user-interface layout and improved performance.
This upgrade of Nuance iSupport has all the same function and features, plus the following added
top enhancements:
- Changed appearance in the iSupport user interface page layout.
- New Dashboard links and icons in the navigation menu bar.
- New menu icons of Profile and Sign Out.
- The Home tab is renamed to Dashboard.
- Support tabs located on the left pane of the window rather than the right for ease of use.
The Service Request creation process and Knowledge Base views remain the same.
Refer to the iSupport solution below to stay current with What's New in iSupport for Dragon Medical users.
Solution #17145 - What's New in iSupport for Dragon Medical Users.
Reported Issues
The following issues have been reported since the support portal upgrade, affecting iSupport users:
- An intermittent issue has been resolved where accessing some URL links in iSupport and the Knowledge Base can present the error message below:
Access to the requested URI has been blocked by the URL Firewall. If you believe that you have reached this page while performing valid operations within the application, please send mail to ohs_admin@nuance.com explaining what you were doing when you got this error.
If this error is still encountered, please report and provide the specific URL address when emailing isupport.admin@nuance.com.
- This issue is under investigation where some iSupport users are missing a single, or all, user-created Quick Links. Currently, we are not able to automatically restore missing Quick Links and affected users will need to recreate their Quick Links. However, if a user cannot recall their Quick Links, they can request a list of their previous Quick Links by sending an email to: isupport.admin@nuance.com. Please include the iSupport user ID.
To learn more and to keep current with any changes to this topic, log in to iSupport and search for solution 17406: Post-Upgrade Status on iSupport Customer Support Portal.
To save this solution as a Quick Link on the iSupport home page, click the Add To Quick Links button found on the upper-right of this, or any, iSupport solution.
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Did you know to ignore the NMC "Login unavailable" message in red when viewing User Details?
Customers using Dragon Medical Network Edition (DMNE) and hosted Dragon Medical products on the Nuance Cloud can be presented with a red font message "Login unavailable" in the Nuance Management Console (NMC) after clicking on User Details. This can wrongly be interpreted as a user's inability to log in to the DMNE client. Meaning, this message can be ignored as it is not related to client login issues. Instead, this "Login unavailable" message shows that a user account has recently logged in. The "Login unavailable" message may not be updated in real time, as the NMC periodically polls the NMS to see if that user account is currently logged in and may not immediately redraw this message. This currently functions as designed and can be ignored.
To learn more and to keep current with any changes to this complete topic, log in to iSupport and search for solution 17163: Ignore NMC "Login unavailable" message in red when viewing User Details.
To save this solution as a Quick Link on the iSupport home page, click the Add To Quick Links button found on the upper-right of this, or any, iSupport solution.
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Did you know to disregard red "X" folder icons in Cloud NMC
Customers using Dragon Medical Cloud-based solutions and accessing the Cloud Nuance Management Console (NMC) may be presented with folder icons having a red "X" in the lower-right corner (shown below). These icons can be presented when at the Cloud NMC, Organization level or Speech Node level.
Please disregard any implied significance to these icons with a red "X". These icons do not represent any level of severity, status, or error. These icons were assigned in version 5.1 of the NMS/NMC and are scheduled to be replaced.
To learn more and to keep current with any changes to this topic, log in to iSupport and search for solution 17103: Disregard red "X" folder icons in Cloud NMC.
To save this solution as a Quick Link on the iSupport home page, click the Add To Quick Links button found on the upper-right of this, or any, iSupport solution.
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