Nuance Healthcare Solutions
eTips  

PowerScribe 360 Reporting

 
May 2017, Volume 7, Number 5  
 

Nuance is pleased to present you with this edition of eTips.

In this new edition of eTips, you will find:

eTip 1: Rerouting reports with the new Overread workflow feature.

eTip 2: Searching for orders that contain multiple accession numbers from the Explorer window.

eTip 3: Allowing providers to edit signed reports with the Final report transmit grace period feature.

Also:

What's new | Webinar library | Event calendar | What's fixed | Tina Connect with us | iSupport | Contacting support | More

 

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Webinar library

You can now stream or download recorded Webinars.


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Radiology and the Cloud

It looks too good to be true, right? Cloud services that offer you and your organization the ability to scale imaging storage as needed, manage your resources, and provide seamless access, viewing, and sharing of medical images across organizations, departments and providers. It should all connect and support your patient care goals.

We're interested in hearing about your reality.

Are cloud services really the solution to your healthcare organization's medical imaging challenges? Answer a few questions, and we'll share the results. You'll see what your colleagues have to say and how it compares to your experience. We'll be able to take your feedback and offer you better solutions for image-sharing.

Click here to get started. We promise it won't take more than 2 minutes of your time.


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Join the Insiders—Nuance's exclusive user community!

  • Connect with other PowerScribe Users (The Insiders replaces the former PS360 Listserv.)
  • Share best practices
  • Exclusive events like our virtual executive Round Table
  • Rewards and discounts

But don't just take our word for it! Watch Aaron Summers from Trinity Health talk about his experience with the Insiders and why you should join.

Sound good? <click here> and we'll get your rewards underway. We can't wait to welcome you INSIDE.


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Announcing special offer !!!!

Creating timely, accurate, and compliant documentation is important in capturing the patient story. So too is the need to do so within your natural workflow. That's why it is imperative to provide radiologists with solutions that enhance their use of Nuance PowerScribe 360 Reporting. With Nuance PowerMic IIIs, radiologists can easily control voice recording and rapidly navigate templates and reports to enhance the documentation experience.

From April 1 to June 30, 2017, we have a special offer* on PowerMic IIIs:

  • Buy 4 PowerMics and get 1 free.
  • Buy 8 PowerMics and get 2 free.
  • Buy 12 PowerMics and get 4 free.

Contact us today and we'll help you determine how many you need. Whether you have existing PowerMic IIs or simply need to replenish your inventory, don't miss out on this great deal.

By adding or upgrading to PowerMic III, radiologists will benefit from:

  • Advanced, accurate dictation—Unidirectional microphone with noise-cancellation ensures higher accuracy in even the noisiest environments.
  • Ergonomic operation—Easily control standard dictation and speech recognition functions with PC mouse functions.
  • Plug & play installation—USB connectivity for easy plug-and-play installation.

If you’d like to read more about PowerMic III features, we invite you to download the PowerMic III data sheet.

This is a limited-time offer**—so contact Tim Brilley today at 321-255-8581. He will be happy to get your order started.

*PowerMic III quantities must be in multiples of 4 to receive the special pricing offer.
**Offer expires on June 30, 2017.


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Nuance summer event calendar

The Nuance Diagnostics Group has events throughout 2017, so let’s plan to keep in touch.
Visit engage.nuance.com/meeting or call Tim Brilley today at 321-255-8581. If you’d like to
pre-schedule some time to meet, we’ll get it on the calendar.

Nuance summer event calendar

Event
Date
Where
Nuance Booth
ARC 2017

 

May 21-25, 2017 Marriott Wardman Park Hotel

Washington, DC

520-521
SIIM 2017

 

June 1-3, 2017 David L Lawrence Convention Center

Pittsburgh, PA

322
AHRA 2017 July 9-12, 2017 Anaheim Convention Center

Anaheim, CA

254


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This month's eTips

eTip 1

Did you know that PowerScribe 360 Reporting V4.0 provides a new Overread workflow?

The new overread workflow option allows greater flexibility to physicians when requesting additional input on a specific report by routing it to the appropriate specialist or section. As an Attending radiologist, you can select an Overread option which allows you to assign the current report to another user or section for final validation to ensure the quality of the report. Use this feature when you are reading a report outside of your normal specialty (MSK, Mammo, Neuro, and so on) and would like to have the report reviewed by a colleague with expertise in that specialty.

The workflow allows two options:

  • If you select Overread, the system reassigns the report without sending the report to your RIS/HIS.
  • If you select Prelim & Overread, the system reassigns the report and sends the report to your RIS/HIS as Preliminary report, and then the person you selected becomes the overreader as the report's signer.

    Once the Admin sets the 'Enable attending over-read workflow' preference at the site level, the feature will be available from the File menu.

To use the Overread workflow:

  1. Click File > Overread, and choose either Overread or Prelim & Overread.

    Overread Only or Prelim & Overread

    Alternately, you can select the Overread option for a report using any of the following methods:

    • Use the “Overread Report” voice command.
    • Assign the option to a button on your microphone.
    • Use the shortcut keys, F8 or Shift+F8.

    The Selecting Overreading Radiologist dialog displays.

    Select Overreading Radiolgist

  2. From the Radiologist list, select who you want to overread your report.

    The list contains the names of all of the active attending radiologists for the current site.

  3. Click OK.

For information about all the new Version 4.0 PowerScribe 360 Reporting features, see iSupport Solution 18883.


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eTip 2

Did you know that you can look up orders that contain multiple accession numbers using Quick Search in the Explorer window?

Customers whose RIS or HIS supports multiple accession numbers per order can use Quick Search in the Explorer window to find an order that contains multiple accession numbers.

To find an order that contains multiple accession numbers:

  1. From the Explorer Quick Search Look for list, select Single Accession or Multiple Accessions.

    Quick Search


  2. Enter any of the accession numbers, and click Search.

    You can use an asterisk as a wild card character; for example, type 4123*. The search returns the reports with the accession number 4123.

    Use a comma to separate each accession number to search.

    The Accession Number(s) search results displays.

    Accession Numbers

  3. In the results grid locate the report with the correct accession number to update, and double-click the report to open it. On the right side of the Report Editor window, the Order Data tab shows all of the accession numbers associated with the order. An example follows:

    Order Data

  4. To add accession numbers to an order from the Open Orders area, select one or more accession numbers, and click the Add selected orders to report link.
  5. To remove accession numbers from the order, select the number in the Accessions field and click the Remove this order from report link (located at the bottom of the Order Data window).
  6. Continue dictating the report based on the remaining accession numbers.
  7. When finished, sign and save the report.

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eTip 3

Did you know that you can allow providers to further edit a report within a specific period of time after it's been signed?

Many customers configure their PowerScribe 360 Reporting system to allow providers a specific amount of time during which they can recall a report for further dictation or editing before it's uploaded to the RIS.

With the Final report transmit grace period feature enabled, a provider can retrieve a report from their Signed today queue if it has a Report Transfer Status of Ready, indicated by a single green arrow.

The RadBridge service must be restarted for this feature to take effect.

To enable the Final Report transmit grace period feature:

  1. In the Portal, from Sites, click the Workflow tab.

    Grace Period
  2. From the Final report transmit grace period list, select the desired time.

    Transmit Grace Period

    The Final report transmit grace period site preference should be set to the number of minutes you would like the Nuance RadBridge to wait before sending the final report to the RIS. (Preliminary reports are sent immediately.) This delay allows the physician time to re-open and correct the report, if necessary. Once the final report is sent it can no longer be edited; any changes must be made through an addendum. The RadBridge service must be restarted for this feature to take effect.

  3. From the Final report edit grace period, set the grace period.

    Edit Grace Period

    The Final report edit grace period site preference is the number of minutes after which a final report can no longer be edited; after this grace period, any changes to the report, must be made with an addendum. This value should always be set to a higher amount of time than the Final Report Transmit grace period. The RadBridge service must be restarted for this setting to take effect.

  4. Click Save and Close.
  5. Restart the interface server for this setting to take effect.

    Once the Admin sets the 'Final report transmit grace period ' preference at the site level and restarts the Radbridge service, the feature will be available from the Explorer window. You can call Nuance Support to assist with restarting the RadBridge service if necessary. A momentary interface outage will be experienced during the RadBridge service restart, but the PowerScribe 360 core system functionality will remain online.

To open and edit a Ready report:

  1. From the Explorer window My Reports area, click Signed today.
  2. In the results grid, find the report you want to revise, making sure it is in the Ready state.
  3. Double-click the report to open it in the Report Editor.
  4. Make the necessary revisions and sign the report once again.

    If a provider double-clicks a report that has any other transfer status (Queued, Sent, and so on), they will see the following message box:

    Create Addendum

    In these cases, the provider must create an addendum to the report in order to make changes or add to it.

 
 

 

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What's new

To see the new features by product version, please log in to iSupport, search for and open one of the following solutions, and click on the What's New link:

PowerScribe 360 Reporting

  • See Solution #18883 for What's New in v4.0
  • See Solution #17010 for What's New in v3.5
  • See Solution #17005 for What's New in v3.0
  • See Solution #17007 for What's New in v2.5
  • See Solution #17008 for What's New in v2.0

mPower

  • See Solution #16914 for What's New in mPower v3.2

If you are not an iSupport subscriber, click iSupport Timesaver for information about how you may become an iSupport member.

 

 
 
Subscriber If you are not an iSupport subscriber:
click iSupport Timesaver for information about how you may get started.
 

 

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What's fixed

To view an expanded What's Fixed listing, by product version, please log in to iSupport, search for and open one of the following solutions, and then click the Release Notes link, which is found in the Version Specific Documents group:

PowerScribe 360 Reporting

  • See Solution #18883 for v4.0 Release Notes
  • See Solution #17010 for v3.5 Release Notes
  • See Solution #17005 for v3.0 Release Notes
  • See Solution #17007 for v2.5 Release Notes
  • See Solution #17008 for v2.0 Release Notes

mPower

  • See Solution #16914 for mPower Release Notes

If you are not an iSupport subscriber, click iSupport Timesaver for information about how you may get started with iSupport.


 

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Webinar library

Webinar library series
Webinar Date Streaming Download
Custom Fields & the Technologist Workflow

Includes updated features with PowerScribe® 360 Reporting v3.5 release, such as: creating custom fields, associating the fields with procedures, embedding the custom fields in AutoTexts, and allowing a technologist to insert a value into these fields prior to the radiologist opening the report.

10/31/16
Management Reports

Several Management Reports are run in PS360 Admin Portal, including insites into the available information within the reports, why you may want to view and use them, and how you can benefit from them.

1/23/17
Audio/Visual Features to Improve Recognition

Presentation of audio and visual features that can be used to ensure a user is making the most out of PowerScribe 360's voice recognition.

2/27/17
Online Speech Recognition Tools

Presentation of the tools within PowerScribe that can be used to improve a user's recognition of specific words, changing the way certain words are interpreted and see an almost immediate improvement while "online" using the PowerScribe 360 application.

3/27/17

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What's new with Tina?

Tina is a Web Interactive Support tool available in iSupport to assist our PowerScribe 360 customers with finding fast solutions to their common support questions.

Tina presents a web-centered, text-based user interface (UI) hosted on the Home tab of the customer iSupport portal. Tina offers a human-like, conversational approach when communicating with our customers, providing personalized, effortless, self-service support. Tina's intelligence increases to enhance the customer experience by constantly learning from dialoging with users.

In order to further improve our customers' experience, the PowerScribe 360 Support Team continues to add additional content and optimize Tina's capabilities.

So, please continue to ask Tina your questions!

Press the play button on the following eTips video image for a brief demonstration on the operation of Tina.

Play VideoFor a brief demonstration on the operation of Tina, click the video icon.


 

 

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iSupport

iSupport is an Internet based support site where you can search our dynamic knowledge base for answers to your questions, access our library of operational manuals and quick reference guides, view the latest product enhancements, and submit online requests for service.

iSupport knowledge base content update:

A number of important knowledge base articles have been added or reissued with updated information to iSupport, as follows:

  • Solution #20807 Follow-Up Recommendations - Feature
  • Solution #18883 PowerScribe 360 Reporting V4.0 Documentation
  • Solution #17725 PowerMic Microphones / Headsets
  • Solution #17022 Peer Review (Purchasable Option)
  • Solution #17010 PowerScribe 360 Reporting V3.5 Documentation
  • Solution #17009 PowerScribe 360 Reporting V1.x Documentation
  • Solution #17008 PowerScribe 360 Reporting V2.0 Documentation
  • Solution #17007 PowerScribe 360 Reporting V2.5 Documentation
  • Solution #17005 PowerScribe 360 Reporting V3.0 Documentation
  • Solution #17004 Professional Services Documents
  • Solution #16994 Speech Recognition
  • Solution #16993 HL7 Interfaces and PX2008
  • Solution #16992 DICOM (Purchasable Option)
  • Solution #16986 AutoTexts
  • Solution #16914 mPower™ User Documentation
  • Solution #16886 PowerScribe for Radiology V5.x
  • Solution #14415 eTips Newsletter Archives - PowerScribe 360 Reporting
  • Solution #13387 Product Release Notes
  • Solution #12231 Do you have any information about how Products and Services support the HIPAA Security Rule?

To see the details of any item on the above listing, simply log in to iSupport, and search for the article number that precedes each item.

Getting started with iSupport

Registered iSupport members are able to use the full features of iSupport and submit online service requests. Click Getting Started with iSupport to view instructions on how to register to become an iSupport member.


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Contacting support

A dedicated Healthcare Support team is available 24x7x365 for our "PowerScribe 360 Reporting Support" customers who have an active maintenance contract with Nuance.

Nuance Healthcare technical support
This organization can offer assistance via remote on-line connectivity to your systems.

On the other hand, save the call and access Nuance Healthcare's Support Center through our iSupport, Internet-based website at https://isupport.nuance.com. If you are not an iSupport subscriber, click iSupport Timesaver for information about how you may become an iSupport member.

Nuance depot repair service

Click here for a Web Form to submit a Depot Repair Service Request for Connexions Station (C-phone), Optic Mic, PowerMic, Philips Speech Mic, tape-based recording devices, digital recorders, etc. iSupport members can save time by simply logging in to iSupport and submitting a service request choosing "Depot" as the Request Type.

NOTE: There is no need to submit a Depot Repair Service Request on a PowerMic under a current Nuance Maintenance Contract. Call Nuance's Customer Account Management team at 800-339-7683 to get the broken PowerMic replaced. At the prompt simply say, "PowerMic Replacement."

Nuance Healthcare technical support

Click here for additional information about how to contact Nuance's PowerScribe 360 Reporting customer support team from Nuance's Technical Support website.

 

 
 

It's available toll-free at (800) 833-7776 via our "Say Anything" menu. So say, "PowerScribe 360 Reporting Support" at the prompt.

 

 

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Nuance Healthcare Solutions Global Support Services
Nuance Communications, Inc.

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