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Nuance is pleased to present you with this edition of eTips.

Need a Nuance Healthcare Support Platform account?

Click here for registration information.

In this edition of eTips, you will find:

eTip 1: Adding prepends, appends, and overwrites to DICOM values when uploading studies through an Accelerator.

eTip 2: Autosharing studies with specific contacts when pushing studies from PACS through a specific Accelerator sending channel.

eTip 3: Adding reports to PowerShare studies by using HL7.

eTip 4: Viewing share history on studies.

eTip 5: Live Chat with an Agent on Nuance Healthcare Community.

NOTE: If you do not have access to the features discussed in the month's eTips, please contact support or your outreach coordinator to discuss your current solution features.

Also:

Training | Connect with us | What's New | Contacting support | More

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This month's eTips

eTip 1

Did you know you can modify study demographics when uploading images through the AGW?

In certain workflows, clients will want to prepend, append, or overwrite study demographics such as accession number, MRN, or institution name. These DICOM morphs can be added under Advanced Settings in your Accelerator.

Follow the steps below:

1. Under Admin, Click Manage Accelerators.
2. Click the Blue Pencil for your Accelerator.
3. Under the selected Sending Channel, click Show Advanced Settings
4. Under Study Edits, the following changes are allowed: Overwrite, Prepend, and Append to the following fields:
• Accession Number
• MRN
• Institution Name
• Patient Comments
• Referring Physician
• Study Comments
• Study Description
5. Click the + symbol when the updates are complete.

Any future study, uploading via the updated Accelerator channel, will be edited before it hits your PowerShare account.

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eTip 2

Did you know you can autoshare studies routed through a particular sending channel to specific contacts?

Do you have images in PACS that when uploaded to PowerShare need to be shared to a specific site, physician, or group? It is possible to setup additional Accelerator sending channels that append a string on which you can base your autoshare rules for a site.

To setup study edit (append):

1. Under Admin, click Manage Accelerators.
2. Click the Blue Pencil for your Accelerator.
3. Under the selected Sending Channel, click Show Advanced Settings
4. Under Study Edits, the following changes are allowed: Overwrite, Prepend, and Append to the following fields: 
• Accession Number 
• MRN
  
• Institution Name
• Patient Comments
• Referring Physician
• Study Comments
• Study Description
5. Select Append, Intitution Name, and enter [NUAN].
6. Click the + symbol when the updates are complete.
7. After your study edit rules have been set, click the Contacts tab.
8. Find the contact (facility, physician, or group) for which you would like to autoshare studies, then select the blue drop down, and click Create AutoShare Rule.
9. Under subject, select the criteria you used for your study edit. The example below uses InstitutionName:
• Prepend InstitutionName with [NUAN]:
1. For subject, you would put InstitutionName
2. Comparator 'contains'
3. Criteria [NUAN]
10. Click Submit.

All future studies uploaded through that sending channel will autoshare with the contact.

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eTip 3

Did you know you can now add reports to PowerShare studies using HL7?

PowerShare has added a new feature to your already installed Accelerator Gateway that allows reports to be attached to studies uploaded to PowerShare from your current HIS/RIS system using the HL7 protocol without the need for VPN. The HL7 channel can be configured and live within minutes.

Contact PowerShare support to ensure your billing plan has access to this feature and become report enabled

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eTip 4

Did you know you can use PowerShare to see if a study has been shared by using the View Share History action item. This will show when and to whom a study was shared.

To view share history follow these steps:

1. After logging into your PowerShare account, select the Images tab

   

2. Select a study by checking the box next to the thumbnail on the left

   

3. Click View Share History in the Actions section

   

4. You will see the following screen:

   

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eTip 5

Live Chat with an Agent on Nuance Healthcare Community

Customers can communicate with online Technical Support agent from the Nuance Healthcare Community.

Note: A Case will be created and an email will be sent to you confirming your chat Case.

To chat with a Technical Support agent:

1. From the Nuance Healthcare Community navigation menu, click LIVE CHAT.
   
   
   
   The Product Family selection page displays.
   
   
   
   
2. From the Product Family list, select your product, and then click Chat With Agent.
   
   In this example, Dragon Medical is selected.
   
   

   Note: If a live agent is unavailable, you can try to connect to an agent at a later time, or you can: Create a Support Case in Nuance Healthcare Community Or, call our Nuance Technical Support 800-833-7776. For more information you can also see Nuance Healthcare Community Customer Resources.

   
   The Connecting to Agent dialog displays.
   
   
   
   The live agent responds in the chat window.
   
   
3. Write a message, and then click Send to communicate back and forth with the live agent.
   
   
   
   
4. If you want a Transcript of the live chat session, click Save Chat.
   
   A text file of the Transcript is saved.
   
   
   
   
5. Click the transcript file to open, and you can then save it to your local workstation.

To learn more and to keep current with any changes to this topic, review this information within Article 6493 - Live Agent Chat on Nuance Healthcare Community.

This content was made possible by Sandra Paradis.

Nuance Healthcare  Community

We're excited about the launch of the new Nuance Healthcare Community back in January 2018. Thank you for the opportunity to support you!

Nuance Healthcare Community is an Internet-based support site with the following key benefits:

• Network with your industry colleagues
• Share experiences and best practices for using Nuance solutions
• Provide feedback to Nuance about our solutions
• Receive up-to-the-minute information from Nuance
• Participate in roundtables and small-group events that provide access to Nuance leadership
• Search knowledge articles
• Log cases via the community
• Interact with an agent through Live Chat

Registration

Logging into the new Community requires a Nuance support account. If you don't have an existing Nuance support account, you can begin your registration from the Nuance Healthcare Support page:

http://www.nuance.com/healthcare/support, and click Register now.

Available resources on the Nuance Healthcare Community include:

• Customer Community login access:
  https://nuancecommunity.force.com/NuanceHealthcareSupport/s/login/
  
  
• Customer registration and assistance:
  This dedicated team will assist customers with registration, login, and user community issues:
  
  Email: hc.support@nuance.com
  Phone: 800-833-7776 (Say "Other", then say "Support Platform")
  
  
• Video: Nuance Healthcare Community Overview
  
  
• Customer Information page:
  http://nuance.com/healthcare/support/customer-information
  
  
• Customer Support page:
  http://nuance.com/healthcare/support
  

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PowerShare training

You can register for training by completing the online registration form here.

NEW: In addition to our live, remote training courses, we now offer training videos that can be viewed on your own schedule. You can access the newly added course recordings (links listed below) and more at Nuance University.

• Administrator module
• Clerk module
• Image sharing and viewing — physician lite
• eUnity viewer

If you do not have a login for Nuance University, use the following steps to create an account and gain immediate access to the courses:

1. Click one of the course location links above to access the Nuance University login window.
2. Click Create Account in the lower right-hand corner.
3. Complete all required information and click Submit.
4. When the Registration Confirmation appears, click Close.
5. Review and accept the License Agreement.
6. Select Catalog and search for PowerShare to access the available training.

If you need assistance, please contact Melbourne.cec@nuance.com.

New Releases

With the 2018.2 release tentatively scheduled for deployment in December, we are looking forward to making the following valuable and beneficial new features are available:

• HTML Uploader - General Availability
  When using Chrome, FireFox, or Microsoft Edge browsers, the HTML5 Uploader will be the default uploader.
   
• PACS Nomination Form Updates - General Availability
  The PACS Nomination Configuration window has a new user interface that allows you to customize and/or create nomination form fields as drop-down or free text.
   
• Advanced Search - PACS Status
  PACS status column added to advanced search results page.
   
• Additional Multi-Study Actions*
  Users will have the ability to select multiple studies at one time and perform a number of different actions on those studies.
   

* Indicates a feature currently available only to customers who are in our Early Adopter program. For additional information, please contact our support team or your outreach coordinator.