Nuance Healthcare Solutions |
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Date XXXX, Volume X, Number X |
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Nuance is pleased to present you with this edition of eTIPS, where you will find tips about: |
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(Optional)
Note: TBD
Important: TBD
Did you know .... ?
- Step
- Step
- TBD
- TBD
- TBD
- Step
- TBD
- TBD
- TBD
.Did you know .... ?
- See above.
.Did you know .... ?
- See above.
.Did you know .... ?
- See above.
.What's New
- See Solution #x, Title for vx.x, What's New
What's Fixed / Release Notes
- See Solution #x, Title for vx.x What's Fixed
On-Demand Webinars
(Optional - Register button needs to be linked.)
The complimentary webinar series is designed to give you a deeper insight into the use, benefit, and Best Practices of your Nuance Product Name products. Each session is led by a member of our Healthcare Professional Services team in a simple and easy to follow presentation. To register, simply click the Register button next to the session information.
Product Name Presents:
Webinar Title
Day, Month (Spell) Date (Numeric) - 00:00 PM EST
During this session, you will learn about TBD in Product Name application.
Tina
Tina is a Web Interactive Support tool available in iSupport to assist our Product Name customers with finding fast solutions to their common support questions.
Tina presents a web-centered, text-based user interface (UI) hosted on the Home tab of the customer iSupport portal. Tina offers a human-like, conversational approach when communicating with our customers, providing personalized, effortless, self-service support. Tina's intelligence increases to enhance the customer experience by constantly learning from dialoging with users.
This past month's reporting analytics for Tina show the following metrics:
- # of Total Conversations
- #% First Contact Answers resolved in first inquiry.
In order to further improve our customers' experience, the Product Name Support Team continues to add additional content and optimize Tina's capabilities.
So, please continue to ask Tina your questions!
Press the play button on the following eTIPS video image for a brief demonstration on the operation of Tina.
For a brief demonstration on the operation of Tina, click the video icon .
Featured Nuance Employee
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Meet Employee X X is a product support engineer for Nuance's Product Name Technical Support team. X joined this team approximately 10 years ago and has worked at Nuance for twenty-nine years. X is extremely committed to ensuring our customers are achieving the highest level of support for their Product Name systems. |
Scheduled Maintenance
(Optional)
The following includes planned maintenance schedules for Product Name.
Nuance is planning monthly maintenance activity for the Nuance hosted services infrastructure throughout 20xx. These maintenance periods are planned as listed below. A notification and reminder communication will be sent approximately 30 days prior, and then again 15 days prior to each respective maintenance activity.
Product Name |
Date |
Day |
Start Time |
End Time |
| 21-Feb-16 | Sunday | 3:00 AM ET | 7:00 AM ET |
| 20-Mar-16 | Sunday | 3:00 AM ET | 7:00 AM ET |
| 17-Apr-16 | Sunday | 3:00 AM ET | 7:00 AM ET |
If you are not an iSupport subscriber:
click Getting Started with iSupport for information about how you may
get started.
iSupport
iSupport is an Internet based support site where you can search our dynamic knowledge base for answers to your questions, access our library of operational manuals and quick reference guides, view the latest product enhancements, and submit online requests for service.
iSupport Knowledge Base Update
A number of important knowledge base articles have been added or reissued with updated information to iSupport, as follows:
- Solution X, Title
- Solution X, Title
- Solution X, Title
To see the details of any item on the above listing, simply log in to iSupport and search for the article number that precedes each item.
Getting Started with iSupport
Registered iSupport members are able to use the full features of iSupport and submit online service requests. Click Getting Started with iSupport to see instructions on how to register to become an iSupport member.
It's available toll-free at (800) 833-7776 via our "Say Anything" menu. So say, "PowerScribe 360 Reporting Support" at the prompt.
Contact Technical Support
A dedicated Healthcare Support team is available 24x7x365 for our Product Name customers who have an active maintenance contract with Nuance.
Nuance Healthcare Technical Support
This organization can offer assistance via remote on-line connectivity to your systems.
On the other hand, save the call and access Nuance Healthcare's Support Center through our iSupport, Internet-based website at https://isupport.nuance.com
If you are not an iSupport subscriber, click Getting Started with iSupport for information about how you may get started.
Nuance Depot Repair Service
Click here for a Web Form to submit a Depot Repair Service Request for Connexions Station (C-phone), Optic Mic, PowerMic, Philips Speech Mic, tape-based recording devices, digital recorders, etc. iSupport members can save time by simply logging in to iSupport and submitting a service request choosing "Depot" as the Request Type.
NOTE: There is no need to submit a Depot Repair Service Request on a PowerMic under a current Nuance Maintenance Contract. Call Nuance's Customer Account Management team at 800-339-7683 to get the broken PowerMic replaced. At the prompt simply say, "PowerMic Replacement."
Nuance Healthcare Technical Support
Click here for additional information about how to contact Nuance's Product Name customer support team from Nuance's Technical Support website.
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