eTIPS

Did you know Veriphy has a video explaining Clinical Teams and alert notifications?

In Veriphy, a Clinical Team refers to a subset of Ordering Clinicians that are assigned a specific alert strategy for Veriphy messages. The clinical team functionality is extremely flexible and can used for a variety of workflows.

For example: An Emergency Department is an area that is typically setup as a clinical team with alert strategies that differ from other clinical teams such as an Orthopedic Group or a Large Group Practice.

Turn learn more about Clinical Teams and alert notifications, click the play button on the following eTIPS Video image to see an informational video.

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Did you know that a Radiologist can send a Veriphy critical test result message from PowerScribe?

A Radiologist can send a Veriphy critical test result message from PowerScribe if Veriphy and PowerScribe are integrated. With this integration in place, when a Radiologist finds an unexpected finding for an ordering clinician's patient, the Radiologist can create a Veriphy message that will go directly to the ordering clinician.  

Click the play button on the following eTIPS Video image to see a demonstration on how a Radiologist can send a Veriphy critical test result message to an ordering clinician by using PowerScribe.

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Did you know that a Radiologist can send a Veriphy critical test result message from RadWhere?

A Radiologist can send a Veriphy critical test result message from RadWhere if Veriphy and RadWhere are integrated. With this integration in place, when a Radiologist finds an unexpected finding for an ordering clinician's patient, the Radiologist can create a Veriphy message that will go directly to the ordering clinician.  

Click the play button on the following eTIPS Video image to see a demonstration on how a Radiologist can send a Veriphy critical test result message to an ordering clinician by using RadWhere.

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What's New

For a complete listing of all updates for all released versions, login to iSupport and search for Solution #12960 What is the current version of RadWhere, RadCube, or RadPort and what is new/changed in the version? If you are not an iSupport subscriber, click iSupport Timesaver for information on how to get started with iSupport.

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What's Fixed

To view an expanded What's Fixed listing, by product version, please login to iSupport and search for Solution #13387 "Service Packs Patches and Fixes." If you are not an iSupport subscriber, click iSupport Timesaver for more information.

If you are experiencing one or more of the issues described in the What's Fixed listing, please submit a service request to Nuance Healthcare Solutions Global Support Services through iSupport or by calling (800) 833-7776.

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Meet Carrie Sumner

Carrie Sumner is a Customer Support Specialist on Nuance's Veriphy Customer Support team. Carrie is responsible for monitoring incoming messages from the Veriphy CTRM system and performing direct facility and physician notifications at the message backup notification stage, as outlined in each facilities support policy. As a dedicated member of the Customer Support team, Carrie works closely with administrators, coordinators, physicians, and their staff providing them with the highest level of customer service and support.

Outside of Nuance, Carrie spends time with her husband and family. She loves to bake, decorate her home, play outdoor sports like Frisbee golf, and enjoys traveling.

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iSupport is a Proven Timesaver

iSupport is an Internet based support site where you can search our dynamic knowledge base for answers to your questions, access our library of operational manuals and quick reference guides, view the latest product enhancements, and submit online requests for service.

iSupport Knowledge Base Content Update:
A number of important knowledge base articles have been added or reissued with updated information to iSupport, as follows:

• 12300 What Microsoft Security Bulletins Impact Dictaphone Enterprise Speech System (DESS), PowerScribe and RadWhere Software? (reissued 5/26/11)
• 14121 eTIPS Newsletter Archive - RadWhere (reissued 5/16/11)
• 12835 How can a user categorize a macro? (reissued 5/16/11)
• 12960 What is the current version of RadWhere, RadCube, or RadPort and what is new/changed in the version? (reissued 5/9/11)
• 13387 Service Packs, Patches, and Fixes (reissued 5/9/11)

To see the details of any item on the above listing, simply log in to iSupport and search for the article number that precedes each item.

Getting Started with iSupport:
In order to use the full features of iSupport and/or to submit an online service request you need to be a registered iSupport member. Click Getting Started with iSupport - Veriphy to see step-by-step instructions on how to register to become an iSupport member. You will also learn how to access and log into iSupport, configure your iSupport profile, search our knowledge base for solution, manuals and quick reference materials, and how to use iSupport to submit a request for service.

Optimize Your iSupport Profile
If you're already an iSupport subscriber, you may want to consider accessing the Getting Started with iSupport - Veriphy link above and view the instructions. There is valuable information which will help you optimize your iSupport User Profile, thereby enabling you to submit a service request in minimal time. You will also learn how to enable additional time-saving features, requested by our customers, on the iSupport home page.

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Conversations Healthcare 2012

Hold the date for Conversations Healthcare 2012!

Please join Nuance Healthcare for our user conference, Conversations Healthcare 2012, which will be held at the ARIA Resort & Casino in Las Vegas, Nevada, April 22 - 25, 2012.

The event is exclusively for the users of Nuance Healthcare products such as Dictaphone Enterprise Speech System (DESS), Dragon Medical, eScription, iChart, Nuance Transcription Services, PowerScribe, RadCube, RadPort, and Veriphy. We will continue to update you as information becomes available at www.conversations2012.com

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Contacting Support

Please call 1-866-256-3178 to contact Customer Support on the Veriphy CTRM system by Nuance. The customer support center is staffed 24-hours a day, 7-days a week to provide assistance on Veriphy message retrieval operations, message monitoring and profile updates. In addition, Ordering Clinician profiles and device updates can be emailed to the customer support team at VeriphyData@nuance.com.

Or save the call and access Nuance Healthcare's Support Center through our iSupport, internet-based website at https://isupport.nuance.com to view knowledge-base solutions or to open a service request for non-urgent/critical issues. If you are not an iSupport subscriber click here to learn more about iSupport and how you may get started.

Click here to navigate to the Nuance Technical Support website for additional details on contacting Veriphy customer support.

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Nuance Welcomes Your Feedback

We are very much interested in your feedback regarding this eTIPS newsletter.
Click here to reply to this email with your comments or suggestions.

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click here to email your idea to our eTIPS editor.

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