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March 2013, Volume 5, Number 1

Greetings!

Nuance is pleased to present you with this edition of eTIPS where you will find tips about:

eTIP 1: Adding a clinical team assignment to a Physician's profile. (Includes eTIPS Video)

eTIP 2: Setting up outstanding message reports to be sent to both radiologists and other administrators.

eTIP 3: Retrieving a user's Login ID and Password.

eTIP 4: Searching for a message by using the search option in the PowerScribe 360 | Critical Results web application.

The keynote speaker at Nuance Conversations Healthcare has just been announced! We’re deeply honored to be joined by Fred Lee, author of “If Disney Ran Your Hospital — 9½ Things You Would Do Differently.” In his book, Mr. Lee addresses the vexing reality that most of our approaches to patient satisfaction will not lead to patient loyalty. He takes aim at service excellence initiatives, quality and performance improvement efforts, and patient satisfaction surveys, dispelling some of our most cherished beliefs about loyalty and leadership.

Mr. Lee is a master storyteller, and is certain to add meaningful perspective to an already great event. No matter your area of focus, we’re certain you’ll find value in his advice and perspective.

If you haven’t registered yet, there’s still time to register.

Click here to go directly to Nuance's
Conversations Healthcare 2013 website.

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Keynote Speaker Image

eTIPSeTIPS

Did you know a PowerScribe 360 | Critical Results Administrator is able to add a Clinical Team Assignment to a physician's profile?

In addition to calling Veriphy Support at 866-256-3178 for assistance, administrators have the capabilities of making these edits themselves, as long as they have access to PowerScribe 360 | Critical Results Web application.

Click the play button on the following eTIPS video image to view a short demonstration about how to add Clinical Team Assignments to an Ordering Clinician (OC).

eTIPS Video Image

NOTE: You must have your own Login ID and Password in order to log into the Web application. If you need this information, please call our technical Support center at 866-256-3178.

PowerScribe 360 | Critical Results Web Link: https://veriphy.vocada.com/Veriphy/Login.aspx

Add Clinical Teams to an Ordering Clinician's profile:

  1. Launch the PowerScribe 360 | Critical Results Web application.
  2. Navigate to the Directory tab.
  3. Enter the Ordering Clinician's first or last name in the Search full or partial first or last name box.
  4. Click Search.
  5. When a list of physicians displays, click on the first or last name to open the Physician's profile.
  6. Scroll down to the Hospital Configurations section.
  7. Click the Clinical Team Membership hyperlink.
  8. In the Add Team Assignment group, use the drop down box to select a clinical team.
  9. Click the Calendar icon to select a start date. Note: Ending date is not required.
  10. Click the Add button and the newly added clinical team will be present in the Clinical Team Assignment section.
  11. To add additional teams, repeat the above steps beginning with number 8.
  12. When all Clinical Teams are assigned, click OK to return to the Physician's profile.
  13. Click Save.

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Did you know a PowerScribe 360 | Critical Results Administrator could setup outstanding message reports to be sent to both radiologists and other administrators?

When logged into PowerScribe 360 | Critical Results web application, administrators have the option to setup these reports themselves.

NOTE: You must have your own Login ID and Password in order to log into the Web application. If you need this information, please call our technical Support center at 866-256-3178.

PowerScribe 360 | Critical Results Web Link: https://veriphy.vocada.com/Veriphy/Login.aspx

Setup Outstanding Message Reports:

  1. Launch the PowerScribe 360 | Critical Results Web application.
  2. Go to the Tools, and then click on Group Maintenance.
  3. Find the person in question, and click on the name.
    • Admins = Group Administrators
    • Radiologist = Subscribers
  4. After you click on the name, you will see a section at the bottom of the page titled Configuration Settings.
  5. In the Send Reports By section, select Email or Fax.
  6. Pick which days you would like the report sent.
  7. Select the time of day the report will be sent.
  8. Click Update Report Settings to complete this process.
  9. The profile must be active in order for these to work. If the profile is not active, click the active box and resave the profile.

If you run into any issues, please contact PowerScribe 360 | Critical Results Support at 866-256-3178 and they will assist you with these settings.

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Did you know a PowerScribe 360 | Critical Results Administrator could retrieve a login ID and password?

An administrator is able to retrieve a user's Login ID and Password by using the PowerScribe 360 | Critical Results web application.

NOTE: You must have your own Login ID and Password in order to log into the Web application. If you need this information, please call our technical Support center at 866-256-3178.

PowerScribe 360 | Critical Results Web Link: https://veriphy.vocada.com/Veriphy/Login.aspx

To retrieve a user's Login ID and Password information:

  1. Launch the PowerScribe 360 | Critical Results Web application.
  2. Navigage to the Tools tab.
  3. Click Group Maintenance.
  4. Find the person in question, and click on the name.
    • Admins = Group Administrators
    • Radiologist = Subscribers
  5. After you click on the name, you will see the fields Login ID and Pin (Pin is the password.)
  6. The profile must be active in order for these to work. If the profile is not active, click the active box and resave the profile.

If you run into any issues, please contact PowerScribe 360 | Critical Results Support at 866-256-3178 and they will assist you with these settings.

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Did you know an administrator could search for a message by using the search option in the PowerScribe 360 | Critical Results web application?

When attempting to locate a specific message for a Physician, or one created by a Radiologist, you can utilize the search tool in PowerScribe 360 | Critical Results Web application.

NOTE: You must have your own Login ID and Password in order to log into the Web application. If you need this information, please call our technical Support center at 866-256-3178.

PowerScribe 360 | Critical Results Web Link: https://veriphy.vocada.com/Veriphy/Login.aspx

From the home screen, click the Search tab.This function will allow you to find messages by the following methods below:

Catagories:

  1. Message Details
    • Facility
    • Reporting Clinician
    • Finding
    • Status
    • Type
  2. Patient Information
    • Last Name
    • Accession Number
    • MRN
    • DOB
  3. Recipient
    • Ordering Clinician
    • Clinical Team

Note: You can edit any of these categories to find a specific message within the timeframe you are looking for.

Messages matching your query will be displayed in a table below the search options. You can then a message by clicking the Details icon.

If you run into any issues, please contact PowerScribe 360 | Critical Results Support at 866-256-3178 and they will assist you with these settings.

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iSupportWhat's New

For a complete listing of all updates for all released versions, login to iSupport and search for solution 14071: What is the current version of PowerScribe 360 | Critical Results and what is new / changed in the version? If you are not an iSupport subscriber, click iSupport Timesaver for information about how you may get started.

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iSupportiSupport is a Proven Timesaver

iSupport is an Internet based support site where you can search our dynamic knowledge base for answers to your questions, access our library of operational manuals and quick reference guides, view the latest product enhancements, and submit online requests for service.

iSupport Knowledge Base Content Update:
The following knowledge base article has been reissued with updated information to iSupport:

  • 12300 What Microsoft Security Bulletins Impact Dictaphone Enterprise Speech System (DESS), PowerScribe 360, PowerScribe, and RadWhere Software? (reissued 2/19/13)

To see the details of any item on the above listing, simply login to iSupport and search for the article number that precedes each item.

Getting Started with iSupport
Registered iSupport members are able to use the full features of iSupport and submit online service requests. Click Getting Started with iSupport to view instructions on how to register to become an iSupport member. You will also learn how to access and log into iSupport, configure your iSupport profile, search our knowledge base for solutions, manuals and quick reference materials, and how to use iSupport to submit a request for service.

Optimize Your iSupport Profile
If you are already an iSupport subscriber, you may want to consider accessing the Getting Started with iSupport link above and view the instructions. There is valuable information that will help you optimize your iSupport User Profile, thereby enabling you to submit a service request in minimal time. You will also learn how to enable additional timesaving features, requested by our customers, found on the iSupport home page.

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Contact SupportContacting Support

Please call 1-866-256-3178 to contact Customer Support on the PowerScribe 360 | Critical Results CTRM system by Nuance. The customer support center is staffed 24-hours a day, 7-days a week to provide assistance on PowerScribe 360 | Critical Results message retrieval operations, message monitoring and profile updates. In addition, you may email Ordering Clinician profiles and device updates to the customer support team at VeriphyData@Nuance.com.

On the other hand, save the call and access Nuance Healthcare's Support Center through our iSupport, internet-based website at https://isupport.nuance.com to view knowledge base solutions or to open a service request for non-urgent/critical issues. If you are not an iSupport subscriber, click here for more information and learn how you may get started.

Additional information about how to contact Nuance's PowerScribe 360 | Critical Results customer support team is available at Nuance's Technical Support website at http://www.nuance.com/support/powerscribe-360-critcal-results/index.htm

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Thank you for taking time out of your busy workday to allow us this opportunity to keep you informed about Nuance Healthcare Solutions Global Support Services.

Sincerely,

Nuance Healthcare Solutions Global Support Services
Nuance Communications, Inc.

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