eTIPS

Did you know you could add multiple dictation sources to your Dragon user profile?

With Dragon Medical 360 | Network Edition, you can add or remove a dictation source by enabling the “Always display Open Profile dialog” option within the Dragon client. The “Always display Open Profile dialog” option is stored under the “Advanced” button on the “Dragon Login” screen.

Click the play button on the following eTIPS video image to see a demonstration on how to add new dictation sources.

Perform the following to add a new dictation source:

1. Double click the Dragon Medical icon to bring up the login screen.
2. Click Advanced and enable the Always display Open Profile dialog option.
3. Click OK to save the setting.



4. Enter your login name and password, and then press Log In.
5. Click on Source – New in the Open Profile window to add a new dictation source.
6. Once added, click OK to complete the configuration.

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Did you know Dragon Medical Practice Edition (version 2) includes Web Application Support that provides Full Text Control when an end-user dictates into Web mail applications?

Web application support means support for selected browser-based applications using Rich Internet Application (RIA) support. RIA support installs extensions in supported Web browsers.

Supported Web Browsers

Dragon Medical Practice Edition 2 provides RIA support for the following Web browsers:

• Internet Explorer 9 (32 bit) or higher
• Mozilla Firefox 12 or higher
• Google Chrome 16 or higher

Support web applications

• Gmail
• Hotmail

Enabling and using Web application support

An end-user performs the following general steps to enable web application support:

1. Ensures the requirements for web application support are met.
2. Launches Dragon and launches the browser.
3. Clicks or says "Yes" at the prompt to enable the browser extensions or perform the steps in the "Enabling Web Application support in a supported browser" section of the "Dragon Medical Practice Edition 2 - Administrator Guide."
   NOTE: To access this guide, login to iSupport and search for solution 14526: Dragon Medical Practice Edition User's Guides. Click the link related to L-3659 - Administrator Guide.
4. Goes to the site for the Web application they want to use and logs in to their account.
5. Determine if the feature is turned on. See Verifying Web Application support is on, which is also found in the Administrator Guide.
6. Begin a dictation session in the web application.

NOTES:

• On Windows XP - To use RIA on a Windows XP computer, use Firefox or Chrome. Internet Explorer 9 is not available with Windows XP.
• With Google Chrome - RIA does not work if using Chrome's Incognito mode.
• After an end-user enables the extensions in Internet Explorer, they must restart the browser or open a new tab before they can use the new commands.
• Web application support commands don't work if an end-user is working off line.

To learn more about what's included in the Dragon Medical Practice Edition version two release, login to iSupport and search for solution 14526: Dragon Medical Practice Edition User's Guide. Click the link related to L-3659 - Administrator Guide. If you are not an iSupport subscriber, click iSupport Timesaver for information about how to get started with iSupport.

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Did you know the mouse function on the PowerMic II could be disabled?

The mouse functionality on the PowerMic II can be disabled by accessing the Mouse settings in the control panel on your PC. Once disabled, buttons to the left and right of the pointing device along with the trigger button on the backside of the PowerMic II will no longer work. The scan button and the buttons on the top half of the PowerMic II are not affected by disabling the Mouse.

Perform the following to disable the Mouse function on the PowerMic II:

1. On the task bar, click the start button and select Control Panel.
2. Double-click the Mouse icon to open the Mouse Properties dialog box.



3. Click the Hardware tab.



4. In the Devices area, click HID-compliant mouse so it is highlighted.
5. Click the Properties button to open the HID-compliant mouse Properties dialog box.



6. On the General tab in the Device Usage area, click the drop-down box and select Do not use this device (disable).



7. Click the OK button to save the change and return to the Mouse Properties dialog box.
8. Click OK to save and exit.

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What's New

For a complete listing of all updates for all released versions, login to iSupport and search for solution: 14274 "What's New in Dragon Medical 360 | Network Edition or Enterprise Edition Software and can I Download the Current Version?" If you are not an iSupport subscriber, click iSupport Timesaver for information about how you may get started with iSupport.

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iSupport is a Proven Timesaver

iSupport is an Internet based support site where you can search our dynamic knowledge base for answers to your questions, access our library of operational manuals and quick reference guides, view the latest product enhancements, and submit online requests for service.

iSupport Knowledge Base Content Update:
A number of important knowledge base articles have been added or reissued with updated information to iSupport, as follows:

• 16080 The advantages of using Hidden Mode with the Dragon Medical Dictation Box
• 16079 Data that the License Usage Trend Report provides within Dragon Medical 360 | Network Edition 6
• 16078 Beneficial recognition information that is provided in the Dragon Medical Results Box/Display
• 16077 Saving time formatting text within a document by using "Quick Voice Formatting Commands"
• 15913 Dragon Medical 360 | Direct Release Notes (reissued 8/7/13)
• 13102 Downloads - PowerMic Microphones (reissued 8/6/13)
• 16072 Dragon Medical: Power Outage causes either missing PowerMic II Dictation Source or unable to add Mic-in Dictation Source
• 12883 Did you know the mouse function on the PowerMic II can be disabled? (reissued 8/5/13)
• 14286 PowerMic II Disrupts Computer Boot Process (reissued 8/1/13)
• 14640 Dragon Medical Practice Edition – Download "Replacement" Software (reissued 8/1/13)
• 14526 Dragon Medical Practice Edition User's Guides (reissued 8/1/13)
• 16039 How to attach a dragon.log file to an iSupport Service Request
• 16038 How the Dragon client login and authentication process works for DM360 Network Edition
• 16037 Common causes that restrict the vSync feature from providing Full Text Control in DM360 Network Edition
• 16036 Capability of Speech Node Collections in DM360 Network Edition
• 16035 Using a voice command to quickly access a favorite website
• 16018 Dragon Medical Practice Edition 2.0 Product Release
• 14274 What's New in Dragon Medical 360 | Network Edition or Enterprise Edition Software and Can I Download the Current Version? (reissued 7/22/13)
• 15913 Dragon Medical 360 | Direct Release Notes (reissued 7/18/13)

To see the details of any item on the above listing, simply log in to iSupport and search for the article number that precedes each item.

Getting Started with iSupport
Registered iSupport members are able to use the full features of iSupport and submit online service requests. Click Getting Started with iSupport to see instructions on how to register to become an iSupport member. You will also learn how to access and log into iSupport, configure your iSupport profile, search our knowledge base for solutions, manuals and quick reference materials, and how to use iSupport to submit a request for service.

Optimize Your iSupport Profile
If you are already an iSupport subscriber, you may want to consider accessing the Getting Started with iSupport link above and view the instructions. There is valuable information that will help you optimize your iSupport User Profile, thereby enabling you to submit a service request in minimal time. You will also learn how to enable additional timesaving features, requested by our customers, on the iSupport home page.

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Contacting Support

A dedicated Healthcare Support team available 24x7x365 services DM360 | Network Edition & DMPE customers who have an active maintenance contract with Nuance.

Nuance Healthcare Technical Support
This organization can offer assistance via remote on-line connectivity to your systems. It's available toll-free at 800 833-7776 via our "Say Anything" menu. So say, "Dragon Medical 360 | Network Edition Support" at the prompt.

On the other hand, save the call and access Nuance Healthcare's Support Center through our iSupport, Internet-based website at https://isupport.nuance.com. If you are not an iSupport subscriber, click iSupport Timesaver for information about how you may get started.

Additional information about how to contact Nuance's Dragon Medical 360 | Network Edition customer support team is available at Nuance's Technical Support website at:

http://www.nuance.com/support/dragon-medical/

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