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 eTIPS
Did you know disabling the Dragon Medical Smartphone Server on each client frees workstation memory?
Click the play button on the following eTIPS video image for a brief demonstration on how to disable the Smartphone Server feature that is automatically installed on every Dragon Medical Practice Edition client and Dragon Medical 360 | Network Edition v2.x client.
To learn more and to keep current with any changes to this topic, log in to iSupport and search for solution #16343: Disabling Smartphone Server feature on DMPE/DMNE v12 clients.
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Did you know how to resolve the DMNE vSync Error: "Your Dragon Citrix channel components are not responding"?
The vSync feature provides Full Text Control in a Citrix environment for the Dragon Medical 360 | Network Edition (DMNE) product where the DMNE client is used to dictate into a target application that is published in Citrix.
If the Citrix client software is updated or re-installed on a workstation where the DMNE client (with vSync) is installed, the vSync components are removed, deleting and unregistering specific .dll files for vSync. When this occurs and the DMNE client is launched, the following message is presented:
To manually confirm that the proper vSync files are still installed on the DMNE client, you can verify the existence of the following vddgncompatibility.dll file:
C:\Program Files (x86)\Citrix\ICA Client\vddgncompatibility.dll
Resolution - vSync Restoration Patch
The resolution for this issue is to run the vSync Restoration Patch. Running the vSync Restoration Patch simply reinstalls and registers the correct .dll files required for vSync to work properly.
After DMNE, version 1.0 SP2, the vSync Restoration Patch resides in the DMNE client DVD installation media under the software folder \vSyncRestorationPatch where the executable is vSyncRestorer.exe. Otherwise, refer to iSupport Solution #14274 to download the correct version of DMNE client software components, including the vSync Restoration Patch.
Run the vSyncRestorer.exe file on each affected workstation to restore the client vSync components.
Please ensure that both the Citrix and DMNE client applications are closed prior to running vSyncRestorer.exe on the workstation.
 IMPORTANT: The version of the vSyncRestorer.exe file must match the version of the DMNE client software running on the workstation.
Dragon.log File Content
Reviewing the dragon.log file for the affected workstation should present the following lines indicating that the vSync Restoration Patch should be run. The dragon.log file can be opened by clicking either (depending of DMNE version):
Start>Programs>"Dragon Medical xx">Show Dragon Log
Start>All Programs>"Network Edition">Show Dragon Log
Search for the lines below:
14:25:03 Your Dragon Citrix channel components are not responding
14:25:03 Error: Components are not installed.(vddgncompatibility.dll)
To learn more and to keep current with any changes to this topic, log in to iSupport and search for solution #16483: DMNE vSync Error: "Your Dragon Citrix channel components are not responding".
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Did you know the benefits of the DMNE Client Login Dialog Options?
The Dragon Medical 360 | Network Edition version 2.x (DMNE) product allows a user to easily change the following settings from their Client's Dragon Login window:
- Address - Change the Nuance Management Server (NMS) address value: (IP, network name, or FQDN).
- Delete my profile and create new
- Delete my local profile only
- Always display the Open Profile dialog - Always displaying the Open Profile dialog box lets you create a new dictation source or vocabulary, or import a profile.
Changing NMS Server Address
It is required to configure the DMNE Client to connect to a Nuance Management Server (NMS) by setting the Address field to an IP, network name, or FQDN value. Your Nuance Management Console (NMC) administrator can provide this value.
Procedure
- Start the DMNE 2.x client.
- On the Dragon Login window, click Options.
- In the Options window, set the Address field to the appropriate value (IP, network name, or FQDN).
- Click OK.
Deleting Your Profiles
You must be connected to the Nuance Management Server (NMC) and have access (network connectivity and permissions) to the master profile folder location. The DMNE user profile consists of both a master profile and a local cache (copy) profile. You can delete just the local copy of your user profile and leave your master profile intact, or you can delete them both.
When you delete just the local copy of your user profile, the master profile replaces the locally-cached profile once you log back in. This is useful if, for example, you suspect the locally-cached profile has become corrupt.
When you delete both the local and master copies of your user profile and log back in, the user is then prompted to complete the New User Wizard.
When you delete both the local and master copies of your user profile and log back in, you can import a different profile if the Always display the Open Profile dialog is also enabled.
Procedure
- Start the DMNE 2.x client.
- On the Dragon Login window, click Options.
- In the Options window, select the appropriate option based on choices explained below:
- To delete only the local copy of your user profile, select Delete my local profile only and click OK.
- To delete all copies of your user profile and replace them with a new one, select Delete my profile and create new and click OK. After you log in, you'll see the New User Wizard.
- To delete all copies of your user profile and replace them with an imported one, select Delete my profile and create new and Always display Open Profile dialog and then click OK. After you log in, you'll see the Open User Profile dialog box where you can import your user profile.
DMNE 1.0 Dragon Login and Server Location windows
The above Dragon Login window in DMNE 1.0 contains an Advanced button rather than the Options button in DMNE 2.x. Also, the Options window is called the Server Location window.
To learn more and to keep current with any changes to this topic, log in to iSupport and search for solution #16479: DMNE Client Login Options at Dragon Login dialog.
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Did you know how to identify the version of your Dragon Medical products?
To assist in identifying the versions of your Dragon Medical products, please review the different methods below:
Dragon Medical Clients
For both the Dragon Medical 360 | Network Edition (DMNE) client and the Dragon Medical Practice Edition (DMPE) client, listed below are two (2) different methods to ascertain the version.
Method 1:
On the Dragon Medical client DragonBar, click Help > About Dragon.
Method 2:
On the workstation Start Menu, select All Programs > Network Edition or Dragon Medical Practice Edition > Show Dragon Log.
Open the dragon.log file. The build number is the value to the right of "Dragon Medical Version."
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Dragon Systems error log started Monday, May 12, 2014 13:47:16
13:47:16 Starting process C:\Program Files (x86)\Nuance\NaturallySpeaking12\Program\natspeak.exe (ENX)
13:47:17 [x64] (UIAServer) Identity: S-1-5-21-52702793-1996691837-315576832-33794:Dragon.UiaServer64
13:47:17 [x64] (UIAServer) Info: The server has started with Integrity Access Level: <3>
13:47:17 LOG (MainWin): Windows user has administrative access to NatSpeak
13:47:17 Dragon Medical Version 12.51.202.051
13:47:17 OS: Windows 7 build 7601 (Service Pack 1) 64-bit
13:47:17 Locale: 409
13:47:17 Multimedia: Microphone (C-Media USB Audio D(65535.65535)
To manually open the dragon.log file in Windows Explorer on a workstation, here are the directory paths by operating system:
Windows Vista/7/8/ or Windows Server 2008:
C:\Users\<WindowsAccount>\AppData\Roaming\Nuance\
NaturallySpeaking12\Dragon.log
Windows XP:
C:\Documents and Settings\<WindowsAccount>\
Application Data\Nuance\NaturallySpeaking12\Dragon.log
Nuance Management Server
Method 1 (for an on-premise customer system):
View the version number in the lower-right corner of the Nuance Management Console (NMC) login dialog box:
Method 2:
On the NMS server, navigate to:
C:\Program Files\Nuance\NMS Server\Nuance.NAS.Server.exe.
Right-click Nuance.NAS.Server.exe.
In the Properties dialog box, click Version.
The build number is the value to the right of "Dragon Medical Version".
To learn more about other DMNE components and other methods, and for a historical list of Dragon Medical versions, log in to iSupport and search for solution
#16485: Dragon Medical NuanceLink Medical Updates.
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