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Did you know Dragon Medical has a new intelligent virtual assistant called "Nina?"
The Dragon Medical team is very pleased to introduce our new intelligent virtual assistant. Her name is "Nina" and she is Nuance technology.
Nina is a web-centered virtual assistant that delivers personalized effortless self-serve support. This is accomplished through Nina's text based user interface. Nina offers a human like conversational approach when communicating with our customers. Nina is intelligent, meaning, Nina is constantly learning from dialoging with users in order to enhance the customer experience. Nina is hosted on the iSupport customer portal.
The focus for Nina is to quickly and accurately answer common customer questions. Nina will present answers to these questions using the following methods:
- Immediately within the user interface without having to browse to a link
- Links to iSupport solutions
- Links co-browsing to a separate PDF or webpage
Press the play button on the following eTIPS video image for a brief demonstration about "Nina."
For more information about using Nina, log in to iSupport and give Nina a try. If you are not an iSupport subscriber, click iSupport Timesaver for information about how you may become a member.
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Did you know Medical Updates are regularly available to the Dragon Medical 360 | Network Edition product?
Medical Updates are made available on a regular basis to Dragon Medical 360 | Network Edition (DMNE) customers.
The customer's Nuance Management Server (NMS) will automatically "pull" (download) these updates from the Dragon Medical Pipeline server as they become available. Once these updates are downloaded, each update will need customer approval, through the Nuance Management Console (NMC) Messages page, before the update is made available through the Profile Optimizer Server for distribution to the DMNE end-users. Once approved, the task status can be checked through the NMC Utilities under the Profile Optimizer Task List. Customers can also manually force the NMS to check for updates. There is a link Check for Updates in the lower right-hand corner of the NMC Approvals Page.
Below is an excerpt from the table in the iSupport solution showing the most recent Medications update. All Medications updates are cumulative, meaning, applying the latest update provides all previous changes and updates.
Medications Updates |
Date Posted |
Update Type |
DMNE Versions Affected |
File Name |
Content Description |
4/16/14 |
Medication Update |
2.x |
med_updatesv2_04_16_2014.zip |
- 728 drug names added
- 50 removed
- 3 spelling, pronunciations and/or optional tags modified |
Please note: The Medications updates are driven largely by the US Food & Drug Administration's quarterly update of approved medications: http://www.accessdata.fda.gov/scripts/cder/ob/default.cfm ("Cumulative Update" to the "Orange Book")
To learn more and to keep current with any changes to this topic, log in to iSupport and search for solution
#14281: Dragon Medical NuanceLink Medical Updates.
When viewing this solution, you can subscribe to it by clicking the Add to Quick Links button, located in the solution's upper-right corner, to receive automatic notification when new medical updates become available.
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Did you know the importance of the Implementation Discovery Form for Dragon Medical 360 | Network Edition customers?
The DM360NE product is a customer installable product. As such, Nuance Technical Support does not document a customer's implementation. An enterprise-wide deployment can involve complex architecture and workflows. Each customer environment is unique and can require specific configuration detail.
It has been Nuance's experience that when a customer makes a small initial investment to document their implementation and share this information with Nuance Technical Support, the availability of this data can promote a quicker and more effective response from Nuance Technical Support when troubleshooting support issues experienced by this customer.
Customers may be asked to complete this form under the following circumstances:
- For all new DM360NE installations
- As requested by Professional Services or a customer's Channel Partner (VAR)
- As requested by Technical Support to assist with troubleshooting reported support issues
If asked, the customer should complete this form by entering as much of the requested data as possible. Please contact Technical Support with any questions.
This form is a Microsoft Word form-fill document and is attached to the iSupport solution below. Upon completion of this form, please email this form plus any attachments to: dmsupport.discovery@nuance.com.
The information in this form, provided by our customers, will be made available to Nuance Support personnel only, and only for the purposes described above.
To learn more and to keep current with any changes to this topic, log in to iSupport and search for solution #16379: DM360NE Customer Implementation Discovery Form.
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Did you know about the Dragon Medical iSupport solution "Hit List?"
The article calls attention to the most recent improvements to the iSupport solution content for Dragon Medical. Please review the specific iSupport solutions below.
- Solution #15981: Anti-Virus recommendations for Dragon Medical 360 | Network Edition
The scope of this solution has been updated to include anti-virus exclusions for process executables, Citrix servers, and virtual endpoints.
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Solution #15073: Implementing DMNE vSync in a Citrix Smooth Roaming environment
Additions to this solution include the DMNE vSync workflow theory and new methods for implementing DMNE vSync successfully in a Citrix Smooth Roaming environment.
- Solution #16406: DMNE Single Sign-on (SSO) Configuration Summary
This new solution is now the primary resource for all SSO topics. Its focal point is a matrix that provides a summary of all of the DMNE Authentication / SSO models, their authentication workflow, and the configuration settings for each model.
- Solution #16453: Troubleshooting Profile Corruption Errors for Dragon Medical products
This new solution streamlines both the identification and recommended resolutions of all errors related to profile corruption. All errors and their resolutions have been merged into 5 categories to provide quicker and more detailed answers.
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