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 eTIPS
Did you know how to install PowerMic™ Mobile on the new Direct version 2.1?
PowerMic™ Mobile (PMM) turns your iPhone and Android smartphone into a secure wireless microphone for use with Windows-based desktop clinical speech recognition solutions. Optimized for use with Nuance hosted Dragon Medical 360 | Direct, and Dragon Medical 360 | Network Edition, healthcare solutions; PMM gives clinicians the freedom to roam from workstation to room to facility in order to complete clinical documentation using a smartphone as a wireless microphone at the desktop.
The hosted solution for the newly-released version 2.1 of Dragon Medical 360 | Direct fully supports the PMM.
Click the image below to play this video covering the installation of the PMM product with Dragon Medical 360 | Direct, version 2.1:
Click Here
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VIDEO: PowerMic™ Mobile with Direct Version 2.1
(4:02 minutes, 10 MB, Provided by Craig Wessels) |
To learn more and to keep current with any changes to this topic, log in to iSupport and search for solution 16711: VIDEO: PowerMic Mobile - Introduction, Resources and Training
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Did you know how to identify the version and build numbers for Dragon Medical products?
This video topic provides instructions on how to identify the version and build numbers for Dragon Medical products.
Click Here
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VIDEO: Identify Version and Build Numbers for Dragon Medical
(3:42 minutes, 10 MB, Provided by Craig Wessels) |
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NOTE: For a list of version and build numbers for the Dragon Medical 360 | Network Edition (DMNE) product, see the cumulative table at the end of every DMNE software release note found in iSupport solution 14274. |
Please see the table below for written instructions on how to identify version and build numbers for Dragon Medical products.
| Component |
Instructions |
Dragon Medical
client |
Method 1:
On the DragonBar, click Help > About Dragon.
Method 2:
- In the Start Menu, select All Programs > Network Edition > Show Dragon Log.
(Or, if Windows 8 or newer, go to Windows 8 Metros and click the Show Dragon Log icon. You must be logged into Windows under the Dragon user's account.)
- Open the dragon.log file. The build number is the value to the right of "Dragon Medical Version".
Method 3:
Manually find the dragon.log file on a workstation at the following folder path locations using Windows Explorer:
Windows Vista / 7 / 8.x, or Windows Server 2008:
C:\Users\<WindowsUsername>
\AppData\Roaming\Nuance\
NaturallySpeaking12\Dragon.log
Windows XP:
C:\Documents and Settings\
<user_account_login>\Application Data\
Nuance\NaturallySpeaking12\Dragon.log
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Nuance Management Server (NMS) |
Method 1 (for an on-premise NMS):
- On the NMS server, navigate to:
C:\Program Files\Nuance\NMS Server\Nuance.NAS.Server.exe.
- Double-click Nuance.NAS.Server.exe.
- In the Properties dialog box, click Version.
The build number is the value to the right of "Dragon Medical Version".
Method 2:
View the version number in the lower right corner of the Nuance Management Console (NMC) login screen.
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Dragon Medical
Client SDK |
Method 1:
- In the Nuance Management Console (NMC), under the Utilities ribbon, select Profile Optimizer Tasks.
- Highlight a task and select DM360 Network Edition log.
Method 2:
- On a Speech Node machine, find and open the Dragon log file.
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Profile Optimizer Server |
Method 1:
- In the Nuance Management Console (NMC), in the Utilities ribbon, select Profile Optimizer Tasks.
- Highlight a task and select View Speech Node Log.
The build number is the value to the right of "assembly version=".
Method 2:
- On the PO server, find and right-click POService.exe.
- In the POService.exe Properties dialog box, click Version.
The build number is the value to the right of "File version:".
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For written instructions on how to identify versions and build numbers, and to learn more and to keep current with any changes to this topic, log in to iSupport and search for solution 16889: VIDEO: Identify version and build numbers for Dragon Medical products
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Did you know the SYDI Utility can document your networks and computers?
SYDI is the open source project aimed to help document a network. SYDI consists of a number of scripts which collects information (like IP addresses, OS version, and hardware configuration) from servers and networks. It then automatically writes the data directly to MS Word (or XML). This report includes a table of contents for the quick navigation of topics.
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NOTE: Nuance provides information about this third-party, open source utility as a courtesy to our Dragon Medical customers.
For support of this utility, please visit the web site above. |
This video topic provides basic instructions on how to run the SYDI-Server 2.4 utility.
Click Here
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VIDEO: SYDI-Server 2.4 Utility to Document Networks and Computers
(3:13 minutes, 10 MB, Provided by Craig Wessels) |
For a written procedure on how to run this utility, and to learn about its command line options, and to keep current with any changes to this topic, log in to iSupport and search for solution 16863: VIDEO: SYDI-Server 2.4 Utility to Document Networks and Computers
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Did you know Dragon Medical supports Epic 2015 Hyperspace?
DMNE 2.4.1 Support for Epic 2015 Hyperspace
Dragon Medical products primarily support EHR software by supporting the Edit Controls embedded within each EHR.
Starting with Epic Hyperspace 2014 and now in Epic Hyperspace 2015, Epic introduced a new method for edit control named Web SmartTextBox. Currently, this control is most commonly used in areas where dictation is unlikely (ex. Label Preview, Results, …). However, Epic is continuing to use the EpicTER82Class edit control in the 2015 version in areas where dictation is most used.
The Dragon Medical 360 | Network Edition (DMNE), version 2.4.1 release, supports the EpicTER82Class edit control for both plain and rich text dictation, and it will also support Web SmartTextBox for just plain text dictation.
Epic 2016 Hyperspace
Epic plans to transition more input fields, including those used during dictation, to the new SmartTextBox control in Epic Hyperspace 2016. Nuance is working with Epic to ensure compatibility. Nuance expects to support SmartTextBox edit control in the DMNE version 2.5 release, expected in the first quarter of 2016.
To learn more and to keep current with any changes to this topic, log in to iSupport and search for solution 16825: DMNE 2.4.1 Support for Epic 2015 Hyperspace
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Did you know what Direct Errors are caused by blocked network ports?
The Dragon Medical 360 | Direct (Direct) product requires specific network ports to be opened in order for the successful installation and operation of this product.
Network Port Prerequisites
In order to install and properly operate the Direct client application, this product must be able to communicate with specific Nuance resources across the internet. Specifically, access through the following network ports are required:
Port(s) |
Resource |
80 |
Software distribution and installation, training videos |
443 |
Secure channel for speech recognition service |
8010 |
Used to store and retrieve application settings |
8051, 8731 |
Used by Nuance Management Console (NMC) to store and retrieve data |
Known Errors
The following known errors can be caused when these required network ports are not opened.
ERROR: "...not possible to use the application"
Direct is a Nuance cloud-based, speech recognition solution. Customer facilities frequently have firewall rules and/or content filters which can limit internet access. If access to these domains and ports are blocked, the Direct application will fail to launch and the user can be presented with the following error message:
An error has occurred, it is not possible to use the application. Please contact your administrator.
Exception on logon: Object reference not set to an instance of an object.
Additionally, the SoD.log file traps the following error content:
[1] Error Failed to get XML text by 'applicationSettings/SoD.Settings/setting
[@name="RegisterWordAddIn"]/value' (0x80004005)
[1] Error Failed to initialize workflow Broker (0x800004003)
ERROR: "The application is missing a file and must be restarted from the
deployment location"
This error is presented during the Direct application installation.
ERROR: "403 Forbidden - You don't have permission to access
/OneClick/Production/ on this server"
This error can present the following detail:
To learn more Direct prerequisites, the port scan tool, and to keep current with any changes to this topic, log in to iSupport and search for solution 16461: DM360 Direct Errors caused by blocked network ports
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