eTIPS

Did you know the PowerMic II has programmable buttons with optional settings?

When using a PowerMic II with PowerScribe for Radiology version 5.x, buttons "C" and "D" are programmable. Either button can be configured to perform an action while in dictation mode and another action in correction mode. This allows for up to four optional actions to be executed with the combination of the two buttons. The following describes the available optional settings for buttons "C" and "D" for both dictation and correction mode:

• Dictation Mapping: Toggle Report Priority; Insert PowerNormal
• Correction Mapping: Open Coding Window; Open History Window; Close Report; Open Pronunciation Training Window; 'Uncle' to Correction; Backspace: Initiate Approve/Sign

Press the play button on the following eTIPS video image for a brief demonstration on how to change settings for the PowerMic II programmable buttons.

Perform the following to access the optional settings for buttons "C" and "D" on the PowerMic II:

1. Launch the PowerScribe Client application and login.
2. Click the Preferences link.
3. Click the PowerMic II tab.



4. Use the drop-down boxes, located in the Dictation Mapping and Correction Mapping groups, to choose the settings.
   Note: Default settings are shown in the image above.

For more information about programmable buttons on the PowerMic II, login to iSupport and search for solution 10129: PowerScribe for Radiology User Documentation. Click L-2958-004 to open the document titled Using the PowerMic II with PowerScribe for Radiology. If you are not an iSupport subscriber, click iSupport Timesaver for information about how you may get started.

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Did you know you can fix an issue where Section Headings are not being formatted correctly when dictated in self-edit mode?

A PowerScribe System Administrator is able to fix this issue by adding section headings as system words, which is accomplished by performing the following:

1. Create a Customization Profile and assign it to ALL providers. Configure the headings selection as you require.
2. Add words, you would like the providers to use as headings, to the word list under SYSTEM user.
• Words need to be in lower case
• Category must be heading
• No punctuation



3. Delete any words previously added by the administrator or provider as headings which were voice trained, have punctuation, or have capitalization.

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Did you know removing words from your vocabulary can improve your speech recognition accuracy?

Typically, training individual words or phrases is sufficient for improving speech recognition. However, in some instances, you may also want to modify your vocabulary and remove words, which can also improve your recognition accuracy. Excluding unused homophones will prevent PowerScribe from displaying the incorrect result. 

For example; if you dictate the word "metastasis" and the system recognizes this as "metaphysis", which is word you will never dictate, then you might want to consider adding "metaphysis" to the excluded words list. Once completed, the recognition engine is no longer able to choose "metaphysis", which will make the engine more likely to choose the correct word "Metastasis."

The following describes how to remove a word from your vocabulary: 

1. To access your Vocabulary Manager, select Vocabulary Management from the Training menu.



2. Select the Deleted Words tab and add the word you wish to remove from your vocabulary.

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What's New

For a complete listing of all updates for all released versions, login to iSupport and search for solution #10365: PowerScribe for Radiology What's New Documentation.

If you are not an iSupport subscriber, click iSupport Timesaver for information about how you may get started with iSupport.

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What's Fixed

To view an expanded What's Fixed listing, by product version, please login to iSupport and search for solution #13387: Service Packs, Patches, and Fixes." If you are not an iSupport subscriber, click iSupport Timesaver for information about how you may get started with iSupport.

If you are experiencing one or more of the issues described in the What's Fixed listing, please submit a service request to Nuance Healthcare Solutions Global Support Services through iSupport or by calling (800) 833-7776.

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iSupport is a Proven Timesaver

iSupport is an Internet based support site where you can search our dynamic knowledge base for answers to your questions, access our library of operational manuals and quick reference guides, view the latest product enhancements, and submit online requests for service.

Getting Started with iSupport
Registered iSupport members are able to use the full features of iSupport and submit online service requests. Click Getting Started with iSupport to view instructions on how to register to become an iSupport member. You will also learn how to access and log into iSupport, configure your iSupport profile, search our knowledge base for solutions, manuals and quick reference materials, and how to use iSupport to submit a request for service.

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Contacting Support

A dedicated Nuance Healthcare Technical Support team, available 24x7x365, services our PowerScribe for Radiology customers who have an active maintenance contract with Nuance.

Nuance Healthcare Technical Support

This team can offer assistance via remote on-line connectivity to your systems, and it is available toll-free 800 833-7776 via our "Say Anything" menu. So, at the prompt, simply say: PowerScribe for Radiology Support.

On the other hand, save the call and access Nuance Healthcare's Support Center through our iSupport, Internet-based website at https://isupport.nuance.com. If you are not an iSupport subscriber, click iSupport Timesaver for information about how you may get started.

Nuance Depot Repair Service

Click here for a Web Form to submit a Depot Repair Service Request for Connexions Station (C-phone), Optic Mic, PowerMic, Philips Speech Mic, tape-based recording devices, digital recorders, etc. iSupport members can save time by simply logging in to iSupport and submitting a service request choosing "Depot" as the Request Type.

NOTE: There is no need to submit a Depot Repair Service Request on a PowerMic under a current Nuance Maintenance Contract. Call Nuance's Customer Account Management team at 800-339-7683 to get the broken PowerMic replaced. At the prompt simply say, "PowerMic Replacement."

Nuance Healthcare Technical Support

Additional information about how to contact Nuance's PowerScribe for Radiology customer support team is available at the following Nuance Technical Support website:

http://www.nuance.com/support/powerscribe/index.htm/index.htm

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